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Service Director Jobs in Portland, OR (NOW HIRING)

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

Director of Food Services

Portland, OR · On-site

$55K - $60K/yr

The Director of Food Services is responsible for the development, planning, organization and ... Food Preparation and Dining Service: * Prepare and cook food in accordance with nutritional ...

Overview Director of Food Services The Director of Food Services is responsible for the development ... Food Preparation and Dining Service * Prepare and cook food in accordance with nutritional ...

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Service Director information

See Portland, OR salary details

$31.7K

$106.8K

$181.6K

How much do service director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service director in Portland, OR is $106,830.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $124,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Portland, OR?

The most popular types of Service jobs in Portland, OR are:

What are popular job titles related to Service Director jobs in Portland, OR?

For Service Director jobs in Portland, OR, the most frequently searched job titles are:

What cities near Portland, OR are hiring for Service Director jobs?

Cities near Portland, OR with the most Service Director job openings:

Infographic showing various Service Director job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $106,830 per year, or $51.4 per hour.

Social Services Director - The Pearl at Kruse Way

Avamere Skilled Advisors, LLC

Lake Oswego, OR • On-site

$30 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Key responsibilities

  • Oversees the operation of the facility's Social Services Department to ensure residents' emotional, mental, and psychosocial needs are met.

  • Coordinates with residents, families, community providers, and support services to facilitate discharge planning and ongoing care.

  • Monitors residents' mood and behaviors, creates behavioral support plans, and assists residents in seeking mental health supports and services if needed.


Avamere rating

6.0

Company rating: 6.0 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

115th of 246 rated social care providers


Job description

Social Services Director

Status: Full-Time 

Location: The Pearl at Kruse Way, 4550 Carman Drive, Lake Oswego, Oregon 97035

Wage Range: $30.00 - $35.00 / hour

Apply at www.TeamAvamere.com

Job Summary

The Social Services Director oversees the operation of the facility’s Social Services Department in accordance with current federal, state, and local standards, guidelines, and regulations, as well as Avamere’s established policies and procedures, to ensure that the medically related emotional, mental, and psychosocial needs of the residents are met. Additionally, the Social Services Director acts as a liaison between the resident/family and community partners, providers, and payors to ensure safe discharge planning and continuation of care.

Essential Duties and Job Responsibilities

  • Identifies residents’ emotional, mental, and psychosocial needs and ensures that comprehensive care plans are in place and up to date
  • Works with the interdisciplinary team to identify discharge plans, barriers, and needs in order to effectively coordinate a safe discharge from the facility
  • Communicates with residents, families, community providers and programs, and any other parties, on a consistent and timely basis
  • Acts as the resident advocate by ensuring that their resident rights are upheld and that all parties are acting in the best interest of the resident
  • Coordinates with community support services such as home health, hospice, and durable medical services to ensure that residents have the supports and services they need post-discharge
  • Arranges for provision of ancillary services for residents while they are in the facility
  • Coordinates and conducts regular care conferences with residents and families as well as other meetings as needed
  • Monitors residents’ mood and behaviors, creates behavioral support plans as appropriate, and assists residents in seeking mental health supports and services if needed
  • Works with insurance companies and other payors to ensure payment for skilled nursing and/or long-term care services and issues non-coverage notices on behalf of Medicare and insurance companies
  • Assists patients and families in applying for Medicaid services, including spend downs
  • Assists patients and families in finding appropriate placement in outside facilities following discharge from Avamere facilities
  • Acts as the point person and record keeper for grievance and lost items
  • Assists patients in obtaining clothing and other personal items as needed
  • Participates in facility quality assurance program and other meetings as required
  • Performs other duties as assigned

Requirements

  • Must possess a bachelor’s degree, at minimum, in social work or a related field
  • Must have at least one year of experience in a skilled nursing facility
  • Experience working with electronic medical records and computer documentation systems
  • 2 – 5 years of experience in social services in a skilled nursing facility or other similar health care setting
  • At least 2 years of supervisory experience in a hospital, nursing facility, or other related medical or healthcare environment

Benefits

At Avamere, we believe in taking care of our employees. We offer a comprehensive benefits package that includes:

  • Health Insurance: Comprehensive medical, dental, and vision plans. Low individual and family deductible.
  • 401 (k) Plan: After 90 days of employment, with matching program.  
  • Paid Time Off (PTO):  Accrue up to 4 weeks PTO per year, 6 holidays and accrued sick leave.
  • EAP Canopy with unlimited telehealth mental health visits.
  • Continuing Education and Higher Education Reimbursement.
  • Generous employee referral bonus program.
  • Flexible Spending Accounts & CERA:  Medical FSA, Dependent Care FSA and CERA (Commuter Expense Reimbursement Account).
  • Professional Development: Opportunities for growth and development within the company.
  • Voluntary Benefits: Life insurance, disability coverage, supplemental hospital, accident and critical illness coverage, Legal Services, Pet Insurance, discount programs and more.   

Avamere is an Equal Opportunity Employer and participates in E-Verify.


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