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Service Director Jobs in Highlands Ranch, CO (NOW HIRING)

Fix-It 24/7

HVAC Service Director

Golden, CO · On-site

$100K - $120K/yr

HVAC Service Director Fix-It 24/7 | Location: 16360 Table Mountain Pkwy. Golden, 80403 $100,000 - $120,000 Base Salary + Performance Bonus Executive Leadership Opportunity | Full Benefits | Company ...

Ivy Living

Health Service Director- LPN

Centennial, CO · On-site

$95K - $110K/yr

Health Services Director-LPN Management experience required The Ivy Cherry Hills is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group ...

Bridgewater

Dining Services Director

Castle Rock, CO · On-site

$80K - $90K/yr

What You'll Do As the Dining Services Director , you'll be responsible for both the culinary and ... Overseeing preparation and service of meals and snacks by your kitchen staff. * Managing budgets ...

New

Bridgewater

Dining Services Director

Castle Rock, CO · On-site

$80K - $90K/yr

What You'll Do As the Dining Services Director , you'll be responsible for both the culinary and ... Overseeing preparation and service of meals and snacks by your kitchen staff. * Managing budgets ...

Pacs

Social Services Director

Centennial, CO · On-site

$35 - $47/hr

Develop and oversee individualized social service care plans, supporting residents' emotional and social well-being. * Act as an advocate for residents, ensuring their needs and concerns are ...

The Trade Desk

Director, Client Service

Denver, CO

The Trade Desk's Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic ...

The Trade Desk

Director, Client Service

Denver, CO · On-site

The Trade Desk's Channel Partners team is hiring a Director of Client Service to lead a front-line team of Account Managers and Traders, scale high-value partner relationships, and act as a strategic ...

Trinity Services Group

Food Service Worker

Denver, CO

$23.75/hr

You will report to a Food Service Director. This position is located onsite inside of a jail/correctional facility. Our ideal Food Service Worker excels at the following: * Passionate about food and ...

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Service Director information

See Highlands Ranch, CO salary details

$32K

$107.8K

$183.2K

How much do service director jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service director in Highlands Ranch, CO is $107,767.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,400.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Highlands Ranch, CO?

The most popular types of Service jobs in Highlands Ranch, CO are:

What job categories do people searching Service Director jobs in Highlands Ranch, CO look for?

The top searched job categories for Service Director jobs in Highlands Ranch, CO are:

What cities near Highlands Ranch, CO are hiring for Service Director jobs?

Cities near Highlands Ranch, CO with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Highlands Ranch, CO as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $107,767 per year, or $51.8 per hour.

HVAC Service Director

Golden, CO • On-site

Fix-It 24/7
Individual, Family and Community Social Assistance • 51 - 200 employees
Learn more about Fix-It 24/7external

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

HVAC Service Director

Fix-It 24/7 | Location: 16360 Table Mountain Pkwy. Golden, 80403

$100,000 - $120,000 Base Salary + Performance Bonus
Executive Leadership Opportunity | Full Benefits | Company Vehicle

Lead the Future of HVAC Service Performance

Fix-It 24/7 is one of Colorado's fastest-growing home service companies, known for delivering exceptional customer experiences and industry-leading results. As we continue to scale, we are seeking an experienced HVAC Service Director to lead our HVAC Service Department and drive operational excellence, revenue growth, and team performance.

This is not a desk-management role. We are looking for a proven leader who knows how to build winning teams, develop people, create accountability, and drive measurable business results.

If you have a track record of growing revenue, improving technician performance, and building a high-performance culture, we want to talk to you.

Position Overview

The HVAC Service Director is responsible for the overall leadership, performance, and profitability of the HVAC Service Department. This role oversees service managers, technicians, and sales performance while ensuring exceptional customer experiences and operational efficiency.

You will work closely with executive leadership to establish goals, drive key initiatives, and develop a world-class service organization.

Key ResponsibilitiesLeadership & Team Development
  • Lead, mentor, and develop HVAC service managers, field supervisors, and technicians
  • Build a culture of accountability, professionalism, and continuous improvement
  • Recruit, train, and retain top-performing HVAC talent
  • Conduct regular coaching sessions, ride-alongs, and performance reviews
Revenue & Profitability
  • Drive department revenue growth, profitability, and overall business performance
  • Improve close rates, average tickets, membership sales, and service conversion metrics
  • Monitor departmental KPIs and implement strategies to achieve or exceed targets
  • Identify growth opportunities and execute initiatives that increase market share
Operational Excellence
  • Ensure consistent execution of service processes and customer experience standards
  • Partner with dispatch, customer service, and operations teams to maximize efficiency
  • Analyze reporting and performance data to identify trends and opportunities
  • Maintain high standards for safety, compliance, and quality workmanship
Customer Experience
  • Champion a customer-first culture throughout the organization
  • Resolve escalated customer concerns when necessary
  • Ensure technicians provide ethical recommendations and outstanding service
QualificationsRequired
  • 5+ years of leadership experience within HVAC, plumbing, electrical, or home service industries
  • Proven history of leading teams and delivering revenue growth
  • Strong understanding of service operations and performance management
  • Experience managing KPIs, budgets, forecasting, and departmental performance
  • Exceptional leadership, communication, and coaching abilities
Preferred
  • HVAC service management or director-level experience
  • ServiceTitan experience (preferred)
  • Knowledge of residential HVAC systems and service operations
  • Experience leading teams of 15+ field employees
Compensation & Benefits
  • $100,000 - $120,000 base salary
  • Aggressive performance bonus opportunity
  • Company vehicle and fuel card
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off and Holidays
  • Company-provided technology and tools
  • Ongoing leadership development and training
  • Significant advancement opportunities within a rapidly growing organization
Why Fix-It 24/7?

At Fix-It 24/7, we believe great leaders create great teams. We invest heavily in our people, provide the resources needed to succeed, and reward performance at every level.

If you're ready to take ownership of a growing HVAC department and help shape the future of one of Colorado's premier home service companies, we'd love to meet you.

Location: Golden, Colorado
Schedule: Full-Time

Apply today and lead a team that is committed to excellence, growth, and customer satisfaction.

Location: 16360 Table Mountain Pkwy, Golden, CO 80403
Schedule: Full-time; flexibility required to support service and sales performance

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