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Service Director Jobs in Grapevine, TX (NOW HIRING)

Volvo of San Antonio

Service Director

Grapevine, TX · On-site

Description Principle Volkswagen of Grapevine Service Director Who You Are Principle Volkswagen of Grapevine is seeking a dynamic and results-driven Service Director to lead our rapidly growing ...

New

Principle Auto

Service Director

Grapevine, TX

Principle Volkswagen of Grapevine Service Director Who You Are Principle Volkswagen of Grapevine is seeking a dynamic and results-driven Service Director to lead our rapidly growing dealership. You ...

New

Aramark

Food Service Director

Dallas, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Addison, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Richardson, TX

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

New

Aramark

Food Service Director

Keller, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Dallas, TX · On-site

LifeWorks is seeking a Food Service Director to lead a premier dining program in an executive setting where luxury, precision, and hospitality excellence are the standard. This role offers the ...

Aramark

Food Service Director

Richardson, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Addison, TX

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Denton, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Keller, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Keller, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Denton, TX

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Richardson, TX

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Dallas, TX

LifeWorks is seeking a Food Service Director to lead a premier dining program in an executive setting where luxury, precision, and hospitality excellence are the standard. This role offers the ...

Aramark

Food Service Director

Denton, TX · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

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Service Director information

See Grapevine, TX salary details

$28.2K

$94.9K

$161.2K

How much do service director jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service director in Grapevine, TX is $94,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $110,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Grapevine, TX?

The most popular types of Service jobs in Grapevine, TX are:

What job categories do people searching Service Director jobs in Grapevine, TX look for?

The top searched job categories for Service Director jobs in Grapevine, TX are:

What cities near Grapevine, TX are hiring for Service Director jobs?

Cities near Grapevine, TX with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,858 per year, or $45.6 per hour.

Service Director

Volvo of San Antonio

Grapevine, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description
Principle Volkswagen of Grapevine
Service Director
Who You Are
Principle Volkswagen of Grapevine is seeking a dynamic and results-driven Service Director to lead our rapidly growing dealership. You are a self-starter with a passion for solving challenges and managing multiple priorities with confidence. You thrive on building processes that drive efficiency, while also knowing when to innovate and adapt beyond the expected.
As a leader in the Service Director role, you are committed to developing and mentoring associates, helping them sharpen their skills and grow their careers. You understand that supporting your team is the foundation of long-term success, and you take pride in fostering an environment of collaboration, accountability, and growth.
Your enthusiasm, positivity, and drive inspire others across the dealership. You lead with energy and purpose, ensuring that both our associates and customers experience excellence at every touchpoint.
Who We Are
Our Purpose: Helping people move through life in a meaningful way.
Our Niche: Providing exceptional service as a trusted and caring friend.
Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People who foster our unique culture of giving exceptional care for our guests. We are DRIVEN by our Values.
DRIVEN by our Values
Dedicated - Dedicated to customer satisfaction and your growth-our customers are at the heart of everything we do, and we are equally committed to your success by providing opportunities for learning and advancement.
Results Oriented - Results-Oriented in everything we do-we don't just aim for success; we achieve it, recognizing and celebrating the real impact of your contributions.
Innovative - Innovative in solutions and services-embracing new ideas, technology, and continuous improvement to keep us ahead while fostering an environment that encourages fresh perspectives and forward-thinking solutions.
Values Centered - Values-Centered in our approach-integrity, ethics, and principles guide every decision, creating a culture of trust, respect, and inclusion where you feel valued.
Enthusiastic - Enthusiastic in delivering excellence-bringing passion, joy, and commitment to every experience while ensuring that your work is meaningful, fulfilling, and contributes to our collective success.
Nurturing - Nurturing long-term relationships and careers-because success is about building for the future, we invest in our Customers, OEM Partners, Vendors, Communities and our Associates, helping you grow beyond just a job into a lasting career.
Job Highlights / Benefits:
Our benefits and premiums have been compared to companies of like size locally to ensure that we are offering the best benefits at a competitive price.
  • Auto Purchase Discount
  • Service Discount
  • Christmas Savings Fund Program
  • Flex days
  • Vacation
  • Paid Holidays
  • Wellness Benefit Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Long Term Disability
  • Short Term Disability
  • Supplemental Life Insurance
  • Group Life Insurance - company paid
  • 401K Plan - With employer matching contributions
  • Tuition Reimbursement

Requirements
Key Responsibilities
Customer Experience & CSI
  • Consistently maintain high CSI (Customer Satisfaction Index) and Net Promoter Scores above national and regional benchmarks.
  • Ensure an exceptional, loyalty-driven customer experience throughout the service journey.
  • Maintain a clean, professional, and retail-ready service area with clear pricing and product displays.

Team Leadership & Development
  • Recruit, retain, and develop top talent for all service and parts roles.
  • Train, coach, and motivate associates to exceed performance goals and deliver best-in-class service.
  • Foster a positive, results-oriented team culture aligned with company values.

Operational Excellence
  • Drive business performance through active involvement in day-to-day service and parts operations.
  • Oversee shop scheduling and work dispatch to optimize technician efficiency, minimize customer wait times, and maximize revenue.
  • Maintain accurate open RO (Repair Order) reports and ensure timely documentation, especially for warranty work.

Compliance & Quality Control
  • Ensure all repair work meets quality standards by working closely with technicians and dealership staff.
  • Maintain accurate records and adhere to dealership and manufacturer policies and processes.
  • Manage warranty claims and documentation to ensure timely payment and compliance.
Qualifications
  • Minimum 3 to 5 years of experience in a Service Director or equivalent leadership role.
  • Proven track record of achieving performance targets and improving customer satisfaction.
  • Strong leadership, team development, and coaching capabilities.
  • Excellent communication and interpersonal skills; fluency in English required.
  • Technologically adept with a desire to embrace new tools and systems.
  • Strong business and financial acumen with the ability to drive profitability.
  • Highly organized with strong follow-up and time management skills.
  • Valid state driver's license with a clean driving record.
  • Must pass a drug test and background check.

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