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Service Director Jobs in Dothan, AL (NOW HIRING)

AAR Corp

Director of Maintenance

Ozark, AL · On-site

$150 - $240/hr

Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR ... Director of Maintenance - 18596 Description This position is pending contract award. The ...

Bennie Gadkins

Director of Maintenance

Enterprise, AL · On-site

... HMR Veteran's Services! Our Benefits Include: * 401(k) matching * Medical, Dental, and Vision ... To plan, organize, develop, and direct the overall operation of the Maintenance Department in ...

AAR Corp

Director of Safety

Ozark, AL · On-site

$140 - $210/hr

Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR ... Director of Safety - 18598 Description This position is pending contract award. The anticipated ...

Telle Tire & Auto Service Inc

Service Manager

Dothan, AL · On-site

$60K/yr

The Service Manager is responsible for leading the service department's operations to ensure ... Ensure regular maintenance of equipment and tools as directed * Interact with customers regarding ...

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Service Director information

See Dothan, AL salary details

$27.7K

$93.3K

$158.6K

How much do service director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service director in Dothan, AL is $93,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $109,100.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Dothan, AL? The most popular types of Service jobs in Dothan, AL are:
What job categories do people searching Service Director jobs in Dothan, AL look for? The top searched job categories for Service Director jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Service Director jobs? Cities near Dothan, AL with the most Service Director job openings:
Service Director jobs near you

Food & Beverage Director

Phoenix Senior Living

Dothan, AL • On-site

Full-time

Posted 16 days ago

Phoenix Senior Living rating

4.2

Company rating: 4.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

234th of 240 rated social care providers

Job description

The Neighborhood at Grove Park is seeking a Food and Beverage Director to join their team!
The Food and Beverage Director reports directly to the Executive Director.
PURPOSE
Culinary Executive Chef
The Food and Beverage Director is responsible for providing overall leadership and management of the dining operations in the community. These responsibilities include but not limited to, procurement, food/dining preparation and service per the Phoenix designated menu program, financial and budgetary management of the food and dining services, labor costs, supervising and training team members on dining services, ensures safe food handling to prevent food borne illness, sanitation of food service areas, accurate record keeping, inventory and rotation of products and regulatory compliance.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Culinary Executive Chef
Resident Care
  • Refers to the Resident Profile and diet orders for every new resident
  • Understands the recognition of resident changes in condition, takes appropriate action
  • Conduct routine cooking demonstration in accordance with Phoenix philosophy of including all elements of wellness into all resident care and services provided

Sales
  • Provides assistance to the Community Engagement Director and Executive Director with communicating with prospective residents & family members about Phoenix's philosophy with regard to personalizing services and incorporating all dimensions of Wellness into our care, services and programming provided
  • Partners with the Community Engagement Director and POC to create menu for professional and community events

Preparation / Food Service
  • Completion of production sheets one (1) week prior to service
  • Utilizes production worksheets to control quality of foods prepared and completed prior to placing food orders for the next week
  • Adhered to menu and recipes as outlines in Phoenix Menu Program
  • Ensures all food in Bistro and or other common areas is fresh, covered, labeled and dated as applicable
  • Ensure that all meals are prepared to in accordance with Phoenix standards and served on time

Requirements
EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION
Culinary Executive Chef
  • Education: Graduate of a culinary institute is preferred
  • Possess current Food Services Sanitation Certificate
  • Possess knowledge of nutrition and therapeutic diets
  • 2 - 3 years' experience as a chef/cook
  • Must have demonstrated Leadership capabilities and able to direct the work of others
  • Knowledge and experience in Assisted Living industry preferred

What Phoenix Senior Living employees say

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