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Service Director Jobs in Beloit, WI (NOW HIRING)

Rosecrance

Director of Residential Services

Rockford, IL · On-site

$39.74/hr

Develop vision driven goals and operational plans for program and clinical service centers. 5 ... Deliver on-time expectations and constructive feedback to direct staff and others in a supportive ...

Eden Senior Care

Dietary Aide

Evansville, WI · On-site

$18 - $19/hr

Monitor refrigerator and freezer temperatures and report issues to the Food Service Director. * Handle trash and maintain a clean, neat, and organized work area. * Follow safety procedures and ...

YMCA

Membership Director

Loves Park, IL · On-site

$43K/yr

By creating a welcoming, inclusive environment and leading with excellent service, the director drives both member acquisition and retention, which are key to sustaining and growing the Ys mission ...

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All JobsService JobsService Director JobsService Director Jobs in Beloit, WI

Service Director information

See Beloit, WI salary details

$29.8K

$100.4K

$170.7K

How much do service director jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service director in Beloit, WI is $100,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,800.00 and $117,400.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
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Service Director jobs near you
Infographic showing various Service Director job openings in Beloit, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $100,416 per year, or $48.3 per hour.

DIRECTOR DINING SERVICES - Rockford University CAMPUS DINING - Rockford, IL

Fresh Ideas

Rockford, IL • On-site

$80K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position Title: DIR, DINING SERVICES II- Rockford University CAMPUS DINING - Rockford, IL 

Salary:  $80,000-85,000

Other Forms of Compensation: RELOCATION ASSISTANCE 

Fresh Ideas Management is a dynamic food service management company that believes good food is a powerful thing.  Food brings people together and food creates memories. 

Fresh Ideas encourages creativity by creating fun working environments for our teams! Our diverse teams enjoy a workplace where creativity, openness and innovation flow free and new, Fresh Ideas are encouraged. Our team-members are excited about creating delicious, unique and engaging dining experiences for our guests.

Fresh Ideas offers a full benefits package, flexible schedules that respect one of our core values, work life balance, and ongoing training and development opportunities.  This, along with our rapid growth, means accelerated promotion opportunities for every motivated Fresh Ideas team member!

Job Summary

FRESH IDEAS is hiring an energetic and growth-minded Director of Dining Services on the campus of ROCKFORD UNIVERSITY!  This key leadership position is directly responsible for the successful operation of Campus Dining Services and Catering. The Director ensures client, customer service/satisfaction with efficient cost effective management that both meets and exceeds stated expectations. They are responsible for all foodservice-related activities; including safety, quality improvement, sanitation, infection control, and all client-related activities.

If you’re looking for a place that blends affordability, outdoor beauty, and an emerging food and culture scene, Rockford could be an unexpectedly compelling choice.  If you love nature, trails, parks and easy access to the outdoors, Rockford has you covered. From the award-winning Anderson Japanese Gardens — a serene 12-acre Japanese style garden in town — to nearby state parks for hiking, paddling, biking, the setting is surprisingly rich. Although mid-sized, Rockford’s proximity to major hubs is a plus. You get the quieter lifestyle of a smaller city but still within reach of larger metro areas, which means access to extra amenities, travel, or employment options without paying big-city prices. Rockford may surprise you if you’re a foodie. The local dining scene spans beloved burger-and-shake spots, global cuisine, craft breweries, and farm-to-table restaurants.  The city is undergoing a revitalization: downtown galleries, coffee shops, breweries, food markets, and independent shops are popping up. Whether you’re into art walks, live music, exploring new restaurants or simply strolling new neighborhoods, there’s a lot here to engage your lifestyle. 

Key Responsibilities:

  • Manages salaried managers and hourly associates in the Food Service Department
  • Oversees the overall direction, coordination, and evaluation of the account
  • Interviews, hires, and trains associates; plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems
  • Prepares and manages annual budget
  • Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.
  • Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control
  • Other duties as assigned

Preferred Qualifications:

  •  Degree plus four years of directly related experience preferred
  • Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control
  • Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
  • Previous P&L accountability in COLLEGE or UNIVERSITY dining contract-managed service experience
  • Strong supervisory, leadership, management and coaching skills
  • Strong communication skills, both written and verbal
  • Ability to communicate on various levels to include management, client, customer and associate levels
  • Excellent financial, budgetary, accounting and computational skills
  • Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
  • ServSafe® Certified

About Compass Group: Achieving leadership in the foodservice industry

Associates at Fresh Ideas are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. 

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FreshIdeas.pdf 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Fresh Ideas maintains a drug-free workplace.