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Service Desk Jobs in Fontana, CA (NOW HIRING)

Onsite Computing, Inc.

Service Desk Manager

Corona, CA · On-site

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$75K - $85K/yr

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Onsite Computing

Service Desk Manager

Corona, CA · On-site

The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support ...

The Word & Brown Companies

Be Seen First

Service Desk Technician I

Orange, CA · On-site

$23 - $27/hr

The Service Desk Tech I is responsible for providing IT support to the Word and Brown family of Companies. This position provides hands-on and phone support for internal users requiring assistance ...

pacsun

Sr Mgr Service Desk

Anaheim, CA · On-site

$124.75K - $131.33K/yr

Sr Mgr Service Desk Job Category: Information Technology Requisition Number: SRMGR009006 Posted: April 30, 2026 Full-Time Hybrid Corporate Anaheim, CA 92806, USA Description About the Job: Senior ...

Word & Brown

Service Desk Tech I (3115)

Orange, CA · On-site

$23.25 - $27/hr

Service Desk Tech I (3115) Salary Range $23.25 - $27.00 Hourly Position Type Full Time Overview The Service Desk Tech I is responsible for providing IT support to the Word and Brown family of ...

CaliforniaChoice

Service Desk Tech I (3115)

Orange, CA · On-site

The Service Desk Tech I is responsible for providing IT support to the Word and Brown family of Companies. This position provides hands-on and phone support for internal users requiring assistance ...

Randstad

service desk / help desk

Rancho Cucamonga, CA

$20 - $23/hr

The purpose of the IT Lifecycle Services (ITLS) is to work alongside, and under the guidance of ... desk Qualifications * Years of experience: 1 year * Experience level: Entry Level Randstad is a ...

New

PacSun

Sr Mgr Service Desk

Anaheim, CA · On-site

$124.75K - $131.33K/yr

Senior Service Desk Manager will be responsible for: Managing the in-house service desk, including those in remote facilities. Administering hourly employees, Planning, and maintaining staff through ...

San Manuel Casino

IT Service Desk Analyst

Highland, CA · On-site

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93.60K - $108.16K/yr

Service Desk Manager - Tier II Department: Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking an ...

Esri

Service Delivery Technician

Redlands, CA

$17 - $23/hr

This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment. Responsibilities

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How much do service desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk in Fontana, CA is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $24.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges Service Desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What are Service Desk jobs?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Fontana, CA? The most popular types of Service Desk jobs in Fontana, CA are:
What are popular job titles related to Service Desk jobs in Fontana, CA? For Service Desk jobs in Fontana, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk jobs in Fontana, CA look for? The top searched job categories for Service Desk jobs in Fontana, CA are:
What cities near Fontana, CA are hiring for Service Desk jobs? Cities near Fontana, CA with the most Service Desk job openings:
Service Desk jobs near you
Infographic showing various Service Desk job openings in Fontana, CA as of May 2026, with employment types broken down into 1% Locum Tenens, 17% Full Time, 73% Part Time, and 9% Contract. Highlights an 45% Physical, 1% Hybrid, and 54% Remote job distribution, with an average salary of $42,864 per year, or $20.6 per hour.
Service Desk Manager

Service Desk Manager

Onsite Computing, Inc.

Corona, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview
The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to clients. This role drives service excellence through effective team leadership, process optimization, and accountability to service level agreements (SLAs) and key performance indicators (KPIs). The Service Desk Manager serves as both an internal leader and external client liaison, ensuring consistent service delivery, strong communication, and continuous improvement across all support functions.
Key Responsibilities
Service Desk Operations

  • Manage and monitor incoming service requests, calls, and ticket queues to ensure timely and efficient response.
  • Assign, prioritize, and balance workload across the support team based on urgency, impact, and SLA requirements.
  • Act as the primary escalation point for complex issues, coordinating resolution efforts across technical teams.
  • Ensure consistent adherence to service delivery standards and operational workflows.
Team Leadership & Development
  • Lead, mentor, and develop service desk personnel through regular coaching, feedback, and performance reviews.
  • Identify training needs and implement development plans to improve technical and customer service skills.
  • Foster a collaborative team environment, addressing conflicts and promoting accountability.
  • Organize and support team-building initiatives to strengthen engagement and morale.
Service Delivery & Client Management
  • Act as a liaison between clients and the service desk to address service delivery concerns and escalations.
  • Manage client expectations across all communication channels (phone, email, remote support, and onsite engagements).
  • Support both reactive support efforts and proactive service initiatives, including scheduled client visits.
  • Partner with leadership and account management teams to improve client satisfaction and retention.
Process Improvement & SOP Management
  • Identify gaps in Standard Operating Procedures (SOPs) and lead efforts to develop, refine, and document processes.
  • Ensure the team follows established procedures for routine tasks such as user provisioning, workstation setup, and system configuration.
  • Continuously improve workflows to increase efficiency, consistency, and service quality.
Documentation & System Integrity
  • Enforce timely, accurate, and thorough documentation of all service activities within the ticketing system.
  • Ensure consistency in documentation for assets, configurations, credentials, and processes.
  • Maintain high standards for documentation quality to support operational continuity and compliance.
Performance Monitoring & Reporting
  • Monitor and report on key service delivery metrics, including SLA compliance, ticket response/resolution times, backlog, and service quality.
  • Manage dashboards and reporting tools to provide visibility into team performance, risks, and service trends.
  • Drive continuous improvement initiatives based on measurable performance data.
Qualifications
  • Required: Proven experience in a Service Desk or Service Delivery leadership role within an MSP environment.
  • Required: Strong understanding of ticketing systems (e.g., Autotask, ConnectWise) and service management workflows.
  • Required: Experience managing SLAs, KPIs, and service delivery performance metrics.
  • Required: Excellent leadership, communication, and organizational skills.
  • Required: Experience in an MSP (Managed Service Provider) environment
  • Preferred: ITIL Certification (v4 or v5 Foundation or higher)
  • Preferred: Experience working with diverse network stacks (Ubiquiti, SOPHOS, SonicWALL, Fortinet, etc.)
  • Preferred: Experience working with Kaseya products (Datto RMM, IT Glue, Rocketcyber, SAAS Alerts, etc.)
Core Competencies
  • Service delivery ownership and accountability
  • Client relationship management
  • Team leadership and coaching
  • Process development and continuous improvement
  • Data-driven decision-making
  • Escalation and incident management

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