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Service Desk Overnight Jobs in Springfield, MA (NOW HIRING)

Helion Automotive Technologies

Field Support

Springfield, MA · On-site

$19.75 - $27/hr

Additional responsibilities include working in a cohesive manner with Service Desk personnel and ... overnight stay. * Load and unload automobiles of equipment, PC's and other hardware. * Drive to ...

Planet Fitness

Overnight Closer

Chicopee, MA · On-site

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating ... customer service. * Handle all front desk related activities including: * Answer phones in a ...

Inserso

Network Support Technician

Hartford, CT · On-site

... Service Desk supported Tier II environment. This position relies on instructions and pre ... overnight travel may be required (Actual travel percentage varies based upon location but is ...

Planet Fitness

Overnight Closer

Enfield, CT · On-site

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating ... customer service. * Handle all front desk related activities including: * Answer phones in a ...

Lewis Tree Service

Groundsperson

Bondsville, MA · On-site

$21.23/hr

Travel frequently (including overnight stays) to different job sites * Participate in safety ... Lewis Tree Service is an equal employment opportunity employer committed to providing equal ...

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All JobsService Desk JobsService Desk Overnight JobsService Desk Overnight Jobs in Springfield, MA

Service Desk Overnight information

See Springfield, MA salary details

$11

$30

$49

How much do service desk overnight jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk overnight in Springfield, MA is $30.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $42.88 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Overnight vs Service Desk Day?

AspectService Desk OvernightService Desk Day
Shift TimingNight hours, typically overnightDaytime hours, regular business hours
Work EnvironmentLess crowded, quieter, often fewer staffBusier, more collaborative, higher customer volume
Required CredentialsSame certifications, such as CompTIA A+ or ITILSame certifications, such as CompTIA A+ or ITIL
Industry UsageCommon in 24/7 support services, IT, and tech companiesStandard in most customer support and IT service roles

Service Desk Overnight and Service Desk Day roles share similar credentials and industry usage, but differ mainly in shift timing and work environment. Overnight roles focus on night support, often with quieter settings, while Day roles involve busier, collaborative daytime support.

Service Desk Overnight jobs near you
Infographic showing various Service Desk Overnight job openings in Springfield, MA as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,721 per year, or $30.6 per hour.

Help Desk and ID Office Manager

University of Hartford

West Hartford, CT

Full-time

Posted 14 days ago

University Of Hartford rating

5.3

Company rating: 5.3 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

600th of 619 rated colleges and universities

Job description

Position Information
Position Title Help Desk and ID Office Manager FLSA Classification EX Reports to Deputy CIO Salary Range F Weeks Per Year 52 Work Week 40 hours (minimum) Position Summary
Assumes responsibility for oversight, management, and support of the University of Hartford's Help Desk and ID office functional areas. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties is instrumental to the education of the University's students. 
Hiring Range $55,500 to $70,000, depending upon experience
Key Responsibilities
Key Responsibilities
  • Oversees daily Help Desk and ID Office activities and manages ongoing projects, assignments, and tasks for desktop support and classroom/lab technology. Plans levels of support to ensure the Help Desk and ID Office staff are trained to provide customer-centric responses. Provides customer service and technical support to students, faculty, and staff. 
  • Addresses and identifies areas of opportunity associated with concerns for students, faculty, and staff that arise from the use of products or services. Maintains necessary tools for Help Desk technicians to be proactive and responsive during service calls.
  • Maintains a thorough knowledge of the ticketing and card systems and customer service workflow, addressing concerns as necessary and appropriate. Stays abreast of applicable laws governing information technologies as well as guidelines, regulations, and other industry best practices.
  • Supervises primary support for lock systems that directly attach to the ID card system, as well as secondary support for lock systems managed by the facilities lock shop.
  • Provide leadership and employee management, including skill evaluation and remediation planning.
  • Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
  • Supports cybersecurity standards and policies, including but not limited to anti-virus, anti-spam, patching, and data security best practices. Responds in a timely and effective manner to security inquiries and escalates issues concerning the operation of university-owned assets, high-priority requests, or sensitive customer requests.
  • Performs other related duties as assigned.
Posting Detail Information
Posting Number PS1213P Working Conditions
Normal office situation.
Requires travel, excluding overnight stays.
High dust, dirt, grease environment.
Education
Bachelor's Degree required.
Physical Effort
Typically sitting at a desk or table.
Moderate lifting or carrying, 26-50lbs.
Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date Position End Date (if temporary) Close Date Open Until Filled Yes Special Instructions Summary Quick Link for Internal Postings https://hartford.peopleadmin.com/postings/7822

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