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Service Desk Manager Jobs in Sun Prairie, WI (NOW HIRING)

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Hilton Madison Monona Terrace

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Triple Shift Entertainment

Front Desk Attendant

Madison, WI · On-site

$13 - $17/hr

... service. Will ensure that maximum utilization of lanes and equipment is realized through efficient ... Manage the scheduling of bowling lanes and equipment. * Educate guests on lane availability ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Triple Shift Entertainment

Front Desk Attendant

Sun Prairie, WI · On-site

$12.75 - $16.25/hr

... service. Will ensure that maximum utilization of lanes and equipment is realized through efficient ... Manage the scheduling of bowling lanes and equipment. * Educate guests on lane availability ...

Hotels

Front Desk Agent

Madison, WI

$16 - $18/hr

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming ...

Schulte

Front Desk Associate

Madison, WI · On-site

$14 - $18.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

Schulte Companies

Front Desk Associate

Madison, WI · On-site

$14 - $18.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

Schulte Companies

Front Desk Associate

Madison, WI

$14 - $18.25/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to ... Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management ...

ATIA Ltd

Reseller Company Partner

Madison, WI · On-site

Document Management System (DMS), * Service Desk Plus (SDP), * Service Management Systems (SMS), * Business Continuity Management Systems (BCMS), * Information Security Management Systems (ISMS)

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Sun Prairie, WI

Service Desk Manager information

See Sun Prairie, WI salary details

$35.5K

$92K

$152.8K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Sun Prairie, WI is $91,961.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $109,500.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Sun Prairie, WI?

For Service Desk Manager jobs in Sun Prairie, WI, the most frequently searched job titles are:

What cities near Sun Prairie, WI are hiring for Service Desk Manager jobs?

Cities near Sun Prairie, WI with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $91,961 per year, or $44.2 per hour.

Front Desk Agent

Hilton Madison Monona Terrace

Madison, WI

$16 - $18/hr

Full-time

Re-posted 26 days ago

Job description

Description

Front Desk Agent

Location: Hilton Madison Monona Terrace | Madison, WI

Schedule: Full-Time Preferred | Flexible Availability Including Weekends & Holidays

Estimated Wage: $16-$18 Depending on Experience

Create Memorable Moments with a Career in Hospitality

Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive.

We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.

What Will You Be Doing?

As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include:

  • Greeting and welcoming guests upon arrival and departure

  • Checking guests in and out of rooms accurately and efficiently

  • Selecting appropriate room assignments based on guest needs

  • Responding to guest requests, questions, and concerns in person and by phone

  • Handling and documenting guest issues, escalating concerns to management as needed

  • Providing information about hotel amenities, outlets, services, and the local area

  • Answering phones promptly and professionally while accurately inputting information into computer systems

  • Maintaining cash handling accuracy, including responsibility for a personal house bank

  • Assisting with luggage storage when necessary

  • Remaining calm, alert, and professional during busy periods or emergency situations

  • Effectively working with internal and external customers, using patience, tact, and diplomacy

  • Performing additional duties or projects as assigned