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Service Desk Manager Jobs in Spring Valley, NY (NOW HIRING)

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... week The Service Desk Engineer serves as the primary technical point of contact for RFA's global ... All other responsibilities delegated by the Management team. * May be asked to provide on-site ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support for our AMER sales verticals. You will focus on mitigating risks and finding improvement ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support for our AMER sales verticals. You will focus on mitigating risks and finding improvement ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... week The Service Desk Engineer serves as the primary technical point of contact for RFA's global ... All other responsibilities delegated by the Management team. * May be asked to provide on-site ...

ZT Systems

Service Desk Technician

Secaucus, NJ · Remote

$30/hr

About The Role The Service Desk Technician will perform remote diagnostics with key customers to ... Maintain customer tickets within our case management system * Process customer replacement parts ...

ZT Systems

Service Desk Technician

Secaucus, NJ · On-site

$30/hr

About The Role The Service Desk Technician will perform remote diagnostics with key customers to ... Maintain customer tickets within our case management system * Process customer replacement parts ...

Astreya

Service Desk Specialist

New York, NY · On-site

$27.24 - $45.40/hr

The Service Desk Specialist will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver ...

CBIZ

Service Desk Analyst I

New York, NY · Hybrid

$22.50 - $30.75/hr

CBIZ's Managed Services Technology division is looking for an experienced NOC Technician to support clients. The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote ...

Myers and Stauffer

Service Desk Analyst I

New York, NY · Hybrid

$22.50 - $30.75/hr

CBIZ's Managed Services Technology division is looking for an experienced NOC Technician to support clients. The NOC Analyst Level 1 will be part of the service desk team, providing mostly remote ...

Chainalysis

Deal Desk Manager (Fixed-Term)

New York, NY · On-site

$130K - $160K/yr

The Deal Desk Manager is a multifaceted strategic and operational advisor to our most complex and ... You have been the go‑to commercialization partner for Legal, Product, Services, and Finance on ...

CannonDesign

Service Desk Analyst

New York, NY · On-site +1

$33.23 - $41.54/hr

Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores ... Must be a self-starter with the ability to work well independently, manage multiple technology ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Spring Valley, NY

Service Desk Manager information

See Spring Valley, NY salary details

$37K

$95.8K

$159.1K

How much do service desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service desk manager in Spring Valley, NY is $95,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $114,000.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What job categories do people searching Service Desk Manager jobs in Spring Valley, NY look for?

The top searched job categories for Service Desk Manager jobs in Spring Valley, NY are:

What cities near Spring Valley, NY are hiring for Service Desk Manager jobs?

Cities near Spring Valley, NY with the most Service Desk Manager job openings:

Service Desk Manager jobs near you

FULL TIME ASSISTANT NIGHT SHIFT FRONT DESK MANAGER

Gold's Gym

Totowa, NJ • On-site

$35K/yr

Other

Re-posted 27 days ago

Gold's Gym rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

37th of 63 rated gym and leisure clubs

Job description

Assistant Front Desk Manager

Full Time Assistant Front Desk Manager needed at the BEST Gold's Gym in North America. Hours are as follow: Monday through Thursday - 4pm - close (11pm) Friday - 4pm - close (10pm) Occasional support on a weekend shift. The Assistant Front Desk Manager will lead an amazing team as well as assist the General Manager of the department in any and all daily duties. Your responsibilities will include, but not be limited to the following: Meet and greet all members and future members into / out of the club. Provide assistance with any inquiries about gym operations and policies. Assisting in anyway possible to make the gym experience for our members the best it can be. Making sure the front desk and all areas around it are maintained in the most professional, clean manner. Master the art of making our amazing, healthy shakes. Support the main floor in keeping it clean and safe. Example - putting weights and equipment into proper place regularly through the night. Supporting the sales team in assisting potential members. Lead and manage the team that will work with you. This detail-oriented individual will possess excellent customer service skills, be outgoing and friendly and have the ability to communicate effectively with both staff and members. Some Management experience required. Free Gym Membership included. Gold's Gym will continue to change lives by helping people reach their individual potential. Join our team in keeping our Gold's Gym the best in North America. Current CPR Certification is a plus. Compensation: $35,000.00 - $35,000.00 per year

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Gold's Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots- serious training, community and results. As the industry shifts, Gold's Gym continues to lead, honoring our heritage while building the next generation of members and fitness experiences.

We attribute much of our success to our company culture. We're grounded, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

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