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Service Desk Manager Jobs in Spring Valley, NY (NOW HIRING)

Ardent

Service Desk Lead

New York, NY · On-site

Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring ... Manage user account provisioning, identity and access management, and privileged access controls.

Ardent

Service Desk Lead

New York, NY · On-site

Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring ... Manage user account provisioning, identity and access management, and privileged access controls.

White Lodging Careers

Front Desk Manager

Teaneck, NJ · On-site

$18.25 - $23.75/hr

If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... Create and manage user accounts and provide remote troubleshooting support to customers. * Provide ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... Create and manage user accounts and provide remote troubleshooting support to customers. * Provide ...

mcr

Front Desk Manager

Newark, NJ

$17.75 - $23/hr

Renaissance Newark Airport Hotel The Front Desk Manager - Overnight Shift will be responsible for ... This role directs, implements, and maintains a service and management philosophy that serves as a ...

mcr

Front Desk Manager

New York, NY

$18.50 - $24/hr

The Sheraton Times Square The Front Desk Manager will be responsible for the management of all ... This role directs, implements, and maintains a service and management philosophy that serves as a ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Spring Valley, NY

Service Desk Manager information

See Spring Valley, NY salary details

$37K

$95.8K

$159.1K

How much do service desk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service desk manager in Spring Valley, NY is $95,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $114,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What job categories do people searching Service Desk Manager jobs in Spring Valley, NY look for? The top searched job categories for Service Desk Manager jobs in Spring Valley, NY are:
What cities near Spring Valley, NY are hiring for Service Desk Manager jobs? Cities near Spring Valley, NY with the most Service Desk Manager job openings:
Service Desk Manager jobs near you

Service Desk Lead

Ardent

New York, NY • On-site

Full-time

Medical, PTO

Re-posted 8 days ago

Job description

At Ardent, we hire people who want more than a job - they want to serve a mission that matters. Our teams support the federal government's most critical national security and defense priorities, helping protect the nation, strengthen resilience, and advance the technologies and capabilities that keep America secure. For veterans, cleared professionals, and purpose-driven innovators, Ardent is a place to continue serving alongside a team that understands the importance of the mission and the people behind it.
We also know top talent has choices, which is why we back our mission with benefits and flexibility that stand out: competitive pay, comprehensive health coverage, flexible PTO, federal holidays off, tuition reimbursement, professional development support, wellness stipends, and a culture that values and rewards hard work, dedication, and adaptability. If you want to build something meaningful, while enjoying the kind of flexibility and support that you need to do your best work - Ardent is where your next mission begins.
Ardent is seeking a Service Desk Lead to join our team.
This is an on-site position located in New York.
Position Description:
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and user satisfaction. This role will provide leadership to service desk personnel, manage incident and request workflows, and ensure secure handling of enterprise systems and user access.
Responsibilities and Duties:
  • Lead daily service desk operations, ensuring timely resolution of incidents and service requests.
  • Supervise and support Service Desk Technicians, including task assignment, performance oversight, and escalation management.
  • Manage user account provisioning, identity and access management, and privileged access controls.
  • Oversee ticket management processes, ensuring accuracy, prioritization, and adherence to SLAs.
  • Maintain and update system configurations, CMDB records, and asset tracking systems.
  • Ensure proper handling of sensitive operational and financial data in accordance with security requirements.
  • Coordinate with technical teams and stakeholders to resolve complex issues and improve service delivery.
  • Monitor trends in incidents and requests, identifying root causes and implementing improvements.
  • Enforce IT service management best practices and ensure compliance with contract and security requirements.
  • Support continuous improvement initiatives to enhance service desk performance and user experience.

Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 5 years of experience in service desk or IT support roles, including leadership responsibilities.
  • Experience managing service desk operations in an enterprise environment.
  • Strong knowledge of incident management, ticketing systems, and IT service management processes.
  • Experience with identity and access management, including privileged account administration.
  • Ability to obtain a Tier 4 (High Risk Public Trust) background investigation.
  • Must be eligible for and capable of receiving privileged, administrative, or configuration-level system access.

Preferred Qualifications:
  • Experience with ServiceNow or similar ITSM platforms.
  • ITIL Foundation or higher certification.
  • Experience supporting federal or highly regulated environments.
  • Strong understanding of CMDB, asset management, and configuration control processes.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process prior to receiving system access. We highly encourage all Veterans and those with disabilities to apply.
Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

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