Service Desk Manager Jobs in Park Ridge, NJ (NOW HIRING)

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Job Category
Development & Strategy
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role
Come join Salesforce and a team at the heart of driving healthy and successful revenue growth! As a Deal Desk Manager, you will be responsible for delivering deal structuring and pricing support for our AMER sales verticals. You will focus on mitigating risks and finding improvement opportunities within both complex transactions and more broadly within sales territories by leveraging the power of data driven insights. You will also generate and drive solutions that help our Deal Desk and deal processes scale to support the constantly evolving needs of our business.
Responsibilities

• Partner in a trusted advisor capacity to senior Sales Leadership, account teams and other internal partners
• Review and vet complex deals on behalf of Strategic Business Practices and Sales Executives
• Guide Sales on the pros/cons of a wide range of deal structures, manage risk within contractual terms and structure, and take ownership of final approval decisions
• Demonstrate critical thinking and analytical rigor. Demonstrate the ability to identify variables risks and opportunities within a deal, and influence the deal with your recommendations as variables change
• Partner with account teams to develop concession strategies that both optimize revenue and protect margins
• Lead org-wide project deliverables. Represent our org's point of view in cross-functional projects, by communicating progress, findings and recommendations.
• Partner with product teams on optimal pricing models and strategies for new products and bundled solutions
• Develop best practices for pricing and business terms, based on the improved use of data and market knowledge to support decisions
• Enable Sales on best practices for optimized pricing and deal structures
• Collaborate with Finance, Legal and Operations departments to optimize contract terms and close deals

Required Qualifications

• Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant experience preferred
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Superior analytical background with strong problem-solving skills
• Highly effective communication skills, including written and verbal
• Ability to build relationships and work collaboratively to drive results
• Capable of explaining concepts clearly and credibly across all levels of the organization
• High level of attention to detail
• Ability to work in a fast-paced environment while managing & prioritizing competing demands
• Adept at thinking on your feet amidst ambiguity
• Proven experience leading and influencing at various levels across the organization
• Ability to handle conflict and navigate discussions to productive outcomes

Preferred Qualifications

• Experience in a pricing function is a strong plus *LI-Y

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $117,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $236,700 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.