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Service Desk Manager Jobs in Park Ridge, NJ (NOW HIRING)

Balchem Corporation

IT Service Desk Lead

Montvale, NJ

$90K - $115K/yr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$90 - $115/hr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

mcr

Front Desk Manager

New York, NY · On-site

$18.50 - $24/hr

The Lexington Hotel NYC The Front Desk Manager will be responsible for the management of all Front ... This role directs, implements, and maintains a service and management philosophy that serves as a ...

mcr

Front Desk Manager

New York, NY

$18.50 - $24/hr

The Sheraton Times Square The Front Desk Manager will be responsible for the management of all ... This role directs, implements, and maintains a service and management philosophy that serves as a ...

Criteo

Deal Desk Manager

New York, NY · On-site

You will report to the Senior Manager, Global Deal Desk, with responsibility for supporting deal activity across the Americas, including North America and Latin America. Responsibilities

Cockroach Labs

Deal Desk Manager, AMER

New York, NY · Hybrid

Partner cross-functionally with Legal, Finance, Product, Marketing, and Professional Services to ... After 90 days, you will independently manage all deal desk requests and contribute to cross ...

Cockroach Labs

Deal Desk Manager, AMER

New York, NY · On-site

Partner cross-functionally with Legal, Finance, Product, Marketing, and Professional Services to ... After 90 days, you will independently manage all deal desk requests and contribute to cross ...

MCR Hotels

Front Desk Manager

New York, NY · On-site

$72K - $80K/yr

The Lexington Hotel NYC The Front Desk Manager will be responsible for the management of all Front ... This role directs, implements, and maintains a service and management philosophy that serves as a ...

MCR Hotels

Front Desk Manager

New York, NY · On-site

$70K - $78K/yr

The Sheraton Times Square The Front Desk Manager will be responsible for the management of all ... This role directs, implements, and maintains a service and management philosophy that serves as a ...

Parloa

Deal Desk Manager

New York, NY · On-site

$140K - $160K/yr

As Deal Desk Manager , you will own the end-to-end transaction lifecycle for our enterprise sales motion from deal structuring and pricing approval to order form execution and systems hygiene. You'll ...

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... week The Service Desk Engineer serves as the primary technical point of contact for RFA's global ... All other responsibilities delegated by the Management team. * May be asked to provide on-site ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Park Ridge, NJ

Service Desk Manager information

See Park Ridge, NJ salary details

$38.2K

$98.8K

$164.1K

How much do service desk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service desk manager in Park Ridge, NJ is $98,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $117,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Park Ridge, NJ?

For Service Desk Manager jobs in Park Ridge, NJ, the most frequently searched job titles are:

What cities near Park Ridge, NJ are hiring for Service Desk Manager jobs?

Cities near Park Ridge, NJ with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Park Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $98,818 per year, or $47.5 per hour.

IT Service Desk Lead

Balchem Corporation

Montvale, NJ

$90K - $115K/yr

Full-time

Posted 19 days ago

Balchem Corporation rating

7.7

Company rating: 7.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

COMPANY OVERVIEW:

Balchem is committed to making the world a healthier place by delivering trusted, innovative, and science-based solutions for the health and nutritional needs of the world. Balchem employs approximately 1,400 employees worldwide who provide the service, quality, and technology that enables our customers to win with their customers. We have built a reputation for delivering results to all of our stakeholders. Founded in 1967, Balchem, a Maryland corporation, became a publicly-traded company in 1970 and is listed on Nasdaq under the symbol “BCPC.” Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the U.S. and Europe. The Company consists of three business segments: Human Nutrition and Health, Animal Nutrition and Health, and Specialty Products.

POSITION SUMMARY:

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role supervises and supports a team of Service Desk Technicians, and ensures the team meets a high standard of customer service. The IT Service Desk Team Lead will work closely with IT Leadership to improve Service Desk processes, escalate service requests to the appropriate IT teams, and deliver exceptional support to our employees.

ESSENTIAL FUNCTIONS:

  • Oversee day-to-day operations of the IT Service Desk, including monitoring ticket and project queues, SLAs, request resolutions and escalations, and other operational tasks.
  • Coach, train, and provide day-to-day guidance to Service Desk Technicians, including request reviews, KPI discussions, and other professional development activities.
  • Identify and optimize Service Desk workflows, monitor and report Service Desk metrics, and escalate requests as required.
  • Provide end-user technical support by responding to questions and troubleshooting issues related to company-supported applications, hardware, software, and IT services through ticketing systems, phone, in-person, and remote assistance.
  • Diagnose, resolve, and document technical issues by identifying root causes, researching solutions, implementing fixes, and maintaining knowledge documentation for future reference.
  • Deploy, configure, and maintain end-user technology including desktop and laptop computers, printers, software installations, hardware upgrades, and system updates
  • Support IT infrastructure and operational initiatives by assisting with system implementations, network changes, systems integration projects, and collaborating with vendors to resolve issues and improve services.
  • Follow IT service management best practices by adhering to Help Desk procedures, accurately tracking support requests, documenting recurring issues, and maintaining an understanding of the organization's technology environment and system interdependencies
  • Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards
  • Other duties as assigned

REQUIREMENTS:

  • 5+ years of IT experience, with leadership experience
  • AS degree or Professional IT Certification(s)
  • Knowledge of computing and networking hardware and peripheral equipment
  • Ability to learn, install, configure and maintain various computer system hardware and software.
  • Strong experience with ticketing systems, such as ZenDesk
  • Strong communication skills and problem-solving skills
  • Ability to work in a lean, fast paced environment.
  • Ability to work both independently and collaboratively as business needs dictate.
  • Responsibilities may require weekend or late evening work in response to the needs of the systems being supported

PREFERRED QUALIFICATIONS:

  • Certification(s): CompTIA A+, ITIL Foundation v4, Microsoft Certification(s
  • Experience with ZenDesk & Microsoft Planner
  • Experience with Microsoft 365 ecosystem
  • Experience in a Customer Service role, such as a Service Desk Technicia
  • Experience with supervising employees

PHYSICAL REQUIREMENTS:

  • Ability to lift and transport equipment up to 50 lbs.
  • Comfort working on ladders, in ceilings, and in various room setups.
  • Travel required occasionally (percentage depending on business needs).

The expected salary range for this role is between $90,000 and $115,000 per year.

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