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Service Desk Manager Jobs in Hackensack, NJ (NOW HIRING)

company400

Front Desk Manager

Manhattan, NY · On-site

$75K/yr

... and services. You will also ensure Club charges are processed diligently to guest's accounts ... FRONT DESK MANAGER DUTIES AND RESPONSIBILITIES: * Ensure outstanding customer care at all times.

Homma Talent

Front Desk Manager

Manhattan, NY · On-site

$70K/yr

Your commitment to excellence and dedication to guest service will be integral to our continued success. As the Front Desk Manager, you will be responsible for managing all aspects of the front desk ...

Marriott

Front Desk Manager

Manhattan, NY · On-site

$32.21 - $40.87/hr

Additional Information Job Number 26095214 Job Category Rooms & Guest Services Operations Location ... CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and ...

Marriott International

Front Desk Manager

Manhattan, NY · On-site

$32.21 - $40.87/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

Homma Talent

Front Desk Manager

Manhattan, NY · On-site

$18.75 - $24.25/hr

Your commitment to excellence and dedication to guest service will be integral to our continued success. As the Front Desk Manager, you will be responsible for managing all aspects of the front desk ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

Marriott

Front Desk Manager

Manhattan, NY · On-site

$18.75 - $24.25/hr

JOB SUMMARY Entry level management position that is responsible for leading and assisting with the ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

City of New York

Service Desk Associate

Manhattan, NY · On-site

$50K - $60K/yr

The Service Desk Associate will assist staff with routine computer, mobile device, software, audiovisual, and account-related issues; document and track service requests; prepare and distribute ...

ACE HOTEL BROOKLYN LLC

Front Desk Manager

Brooklyn, NY · On-site

$18.50 - $24/hr

Front Desk Manager - Evenings & Overnights SUMMARY We're looking for leaders with a love of ... Leads and empowers the FD team to provide exceptional guest service * Trains, coaches and mentors ...

New

Pigment

Deal Desk Manager

Manhattan, NY · On-site

$125 - $150/hr

About the Role We are seeking an experienced Deal Desk Manager to join Pigment's Revenue Operations team as part of our founding Deal Desk function in the US. This role sits at the center of our ...

Pigment

Deal Desk Manager

New York, NY · On-site

About the Role We are seeking an experienced Deal Desk Manager to join Pigment's Revenue Operations team as part of our founding Deal Desk function in the US. This role sits at the center of our ...

Pigment

Deal Desk Manager

New York, NY · On-site

$120K - $150K/yr

About the Role We are seeking an experienced Deal Desk Manager to join Pigment's Revenue Operations team as part of our founding Deal Desk function in the US. This role sits at the center of our ...

Balchem

IT Service Desk Lead

Montvale, NJ · On-site

$100 - $125/hr

The IT Service Desk Team Lead is responsible for leading the day-to-day operations of the IT Service Desk, including technical support, request management, escalations, and team mentoring. This role ...

Crunch , Inc.

Future Opening: Front Desk Manager

Jamaica, NY · On-site

$40K - $50K/yr

Front Desk Manager The Front Desk Manager will not only be our best Front Desk Representative, but ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

New

City of New York

Service Desk Agent

Brooklyn, NY · On-site

... management support on various hardware, software, network, and telephony issues; - High Priority or Outage Escalation - escalate to a Senior Service Desk Agent when an escalation is requested or a ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Hackensack, NJ

Service Desk Manager information

See Hackensack, NJ salary details

$39.8K

$103.1K

$171.2K

How much do service desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service desk manager in Hackensack, NJ is $103,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,400.00 and $122,700.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What job categories do people searching Service Desk Manager jobs in Hackensack, NJ look for?

The top searched job categories for Service Desk Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Service Desk Manager jobs?

Cities near Hackensack, NJ with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Hackensack, NJ as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,086 per year, or $49.6 per hour.

Service Desk Site Lead/Remote

Apetan Consulting llc

Jersey City, NJ • Remote

$80 - $150/hr

Contractor

Re-posted 21 days ago

Job description

 
Service Desk Site LeadLocation-RemotePosition Summary

The Service Desk Site Lead is responsible for overseeing day-to-day service desk operations at a designated site, ensuring timely and effective resolution of IT support issues. This role provides leadership to service desk staff, manages incident and request fulfillment processes, and serves as the primary point of contact for local IT support activities.

Key Responsibilities
  • Lead and coordinate daily service desk operations to ensure high-quality IT support services.
  • Supervise service desk analysts and technicians, providing guidance, coaching, and performance feedback.
  • Monitor incident, service request, and problem management activities to ensure adherence to service level agreements (SLAs).
  • Act as the primary escalation point for complex technical issues and customer concerns.
  • Coordinate onsite IT support activities, including hardware deployment, troubleshooting, and user support.
  • Collaborate with infrastructure, application, and business teams to resolve technical issues and service disruptions.
  • Track service desk metrics, analyze trends, and recommend process improvements.
  • Ensure accurate documentation of incidents, requests, procedures, and knowledge base articles.
  • Support change management, asset management, and IT compliance initiatives.
  • Facilitate communication between local users, IT teams, and management regarding service issues and improvements.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
  • Strong knowledge of IT service management (ITSM) processes, including incident, problem, and change management.
  • Experience supporting Windows, macOS, mobile devices, networking, and common enterprise applications.
  • Strong troubleshooting, organizational, and customer service skills.
  • Excellent verbal and written communication skills.
Preferred Qualifications
  • ITIL Foundation certification or equivalent IT service management certification.
  • Experience with service desk and ticketing platforms such as ServiceNow, Jira Service Management, or similar tools.
  • Experience supporting enterprise environments and distributed teams.
  • Knowledge of endpoint management and collaboration tools.