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Service Desk Manager Jobs in Hackensack, NJ (NOW HIRING)

Hotel Services

HAL - Front Desk Manager

Manhattan, NY · On-site

$18.75 - $24.25/hr

Front Desk Manager The Front Desk Manager (FDM) function will be staffed on the larger vessels ... The FDM is directly responsible for all guest facing operations at Guest Services. Although ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... Create and manage user accounts and provide remote troubleshooting support to customers. * Provide ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $55K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... Create and manage user accounts and provide remote troubleshooting support to customers. * Provide ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization ... General Tasks and Responsibilities Will Include: • Manage level 1 and 1 1/2 service Incidents ...

Decagon

Deal Desk Manager

New York, NY · On-site

$160K - $200K/yr

Understands a deal desk function end-to-end - from policy design and systems administration to day-to-day deal review * Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

$70K - $80K/yr

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

City of New York

Service Desk Technician

Manhattan, NY · On-site

The Service Desk Technician will manage the day-to-day technology support queue, troubleshoot and resolve technical issues, prepare and maintain agency devices, support endpoint security and software ...

Decagon

Deal Desk Manager

Manhattan, NY · On-site

$150 - $200/hr

Understands a deal desk function end-to-end -- from policy design and systems administration to day-to-day deal review * Deep understanding of quote-to-cash workflows, CPQ tools, and CRM platforms ...

Crescent

Front Desk Manager

Manhattan, NY · On-site

$35 - $36/hr

As the Front Desk Manager, you will assist the Front Office Manager in leading the guest service team and supervising the daily operations of the hotel's continuing effort to deliver outstanding ...

New York Athletic Club

Front Desk Manager

Manhattan, NY · On-site

$18.75 - $24.25/hr

... and services. You will also ensure Club charges are processed diligently to guest's accounts ... FRONT DESK MANAGER DUTIES AND RESPONSIBILITIES: * Ensure outstanding customer care at all times.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Hackensack, NJ

Service Desk Manager information

See Hackensack, NJ salary details

$39.8K

$103.1K

$171.2K

How much do service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk manager in Hackensack, NJ is $103,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,400.00 and $122,700.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are popular job titles related to Service Desk Manager jobs in Hackensack, NJ?

For Service Desk Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What cities near Hackensack, NJ are hiring for Service Desk Manager jobs?

Cities near Hackensack, NJ with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Hackensack, NJ as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $103,086 per year, or $49.6 per hour.

HAL - Front Desk Manager

Hotel Services

Manhattan, NY • On-site

$18.75 - $24.25/hr

Other

Posted 21 days ago

Job description

Front Desk Manager

The Front Desk Manager (FDM) function will be staffed on the larger vessels (vista class and up). The FDM is directly responsible for all guest facing operations at Guest Services. Although reporting to the GSM, the FDM is the single owner and responsible operator of the Guest Services operation. The FDM is ultimately accountable for the success of Guest Services and its staff. This is a senior position in Guest Services and as such the FDM will regularly brief the GSM on key matters yet the FDM has total control and accountability. The FDM is supervising the Front Desk Supervisor and Neptune Lounge Concierge and their staff by monitoring and ensuring guests are receiving personalized, individual and professional service at all times and daily duties are completed in accordance with the company brand procedures. The FDM will also attend hotel operations meetings and social functions as directed. The FDM will spend a significant amount of time with the GSM learning the responsibilities of the GSM function and is expected to step in for the GSM when circumstances dictate which may include transferring to another vessel when unexpected GSM vacancies occur.

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