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Service Desk It Jobs in Baton Rouge, LA (NOW HIRING)

T Baker Smith

IT Technician

Prairieville, LA · On-site

Job Title IT Technician Job Type Full-time Location Baton Rouge - Prairieville, LA 70769 US Corpus ... Record accurate work details and closure notes in the service desk system. * Deliver Consistent ...

Landmark Bank

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IT Specialist

Clinton, LA · On-site

$33.28K - $55K/yr

This position works closely with the Managed IT Service Provider to assist with hardware and ... Provide technical support by responding to help desk tickets, support calls, and emails related to ...

ISC Constructors

IT Helpdesk Technician

Baton Rouge, LA · On-site

$45K - $60K/yr

Work closely with the IT team to support daily operations and provide consistent service to the ... Prior help desk, desktop support, or technical support experience preferred. * Basic knowledge of ...

Repcon, Inc.

IT SPECIALIST

Baton Rouge, LA · On-site

Previous experience in customer service or an IT support role * Previous experience in network and ... Primarily office-based desk work involving responding to support requests * Travel required to ...

Repcon, Inc.

IT SPECIALIST

Baton Rouge, LA · On-site

Previous experience in customer service or an IT support role * Previous experience in network and ... Primarily office-based desk work involving responding to support requests * Travel required to ...

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Service Desk It information

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$22

$35

How much do service desk it jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk it in Baton Rouge, LA is $22.94, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional, and why are they important?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

What are popular job titles related to Service Desk It jobs in Baton Rouge, LA? For Service Desk It jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Service Desk It jobs in Baton Rouge, LA look for? The top searched job categories for Service Desk It jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Service Desk It jobs? Cities near Baton Rouge, LA with the most Service Desk It job openings:
Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Baton Rouge, LA as of May 2026, with employment types broken down into 17% Internship, and 83% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,712 per year, or $22.9 per hour.

Remote IT Service Desk Specialist

Cayuse Holdings

Baton Rouge, LA • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A technology solutions provider is seeking a Service Desk Agent to provide remote customer service support. The ideal candidate should have a high school diploma and customer service experience, with 3-5 years in IT support or service desk roles. Responsibilities include troubleshooting technology issues, maintaining communication with customers, and utilizing ServiceNow for incident management.

Competitive hourly pay is offered in a fully remote environment. #J-18808-Ljbffr

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