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Service Desk It Jobs in Kansas (NOW HIRING)

The City of Topeka

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

Respond to and process requests obtained through the IT service desk system. * Install, configure and support desktop, laptop, mobile devices, printers, and other systems. * Install, configure and ...

City of Topeka

IT Help Desk Technician

Topeka, KS

$26.14 - $28.28/hr

Respond to and process requests obtained through the IT service desk system. * Install, configure and support desktop, laptop, mobile devices, printers, and other systems. * Install, configure and ...

City of Topeka, Kansas

IT Help Desk Technician

Topeka, KS · On-site

$26.14 - $28.28/hr

Respond to and process requests obtained through the IT service desk system. * Install, configure and support desktop, laptop, mobile devices, printers, and other systems. * Install, configure and ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as ...

URBN

URBN IT Support Analyst

Kansas City, KS · On-site

$55 - $75/hr

Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as ...

URBN

URBN IT Support Analyst

Kansas City, KS

Daily prioritization of all Service Desk IT incidents and service requests * Work with Distribution Center business to continually improve on IT service levels and recommend changes to improve as ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate problems and requests as necessary to ensure positive resolution. * Conduct research on relatively ...

Seaboard

Senior Service Desk Engineer

Merriam, KS

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for overseeing the maintenance and optimization of core Service Desk support applications and associated ...

hendersonco

Service Desk Supervisor

Lenexa, KS

Experience working within structured IT service management environments, including alignment to ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

hendersonco

Service Desk Supervisor

Lenexa, KS

Experience working within structured IT service management environments, including alignment to ... Service Desk Operations Management: * Owns daily service desk operations, actively managing ticket ...

Seaboard Foods

Senior Service Desk Engineer

Merriam, KS · On-site

The Sr. Service Desk Engineer is a pivotal member of the IT support organization, responsible for overseeing the maintenance and optimization of core Service Desk support applications and associated ...

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Service Desk It information

What is a Service Desk IT professional?

A Service Desk IT professional is responsible for providing technical support and assistance to users experiencing issues with computer systems, software, and hardware. They serve as the primary point of contact for troubleshooting, problem resolution, and service requests within an organization. Service Desk IT staff may handle tasks such as resetting passwords, resolving connectivity problems, and escalating more complex issues to higher-level technical teams. Their goal is to ensure that IT services run smoothly and efficiently, minimizing downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk IT professional?

To thrive as a Service Desk IT professional, you need a solid understanding of computer systems, troubleshooting processes, and customer support, often supported by a degree in IT or relevant certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and knowledge base platforms is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stress. These skills ensure efficient resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced in a Service Desk IT role and how can they be managed?

Service Desk IT professionals often encounter challenges such as handling high volumes of support requests, prioritizing urgent issues, and effectively communicating technical information to non-technical users. Time management and strong organizational skills are essential for managing ticket backlogs and meeting service level agreements. Developing excellent customer service skills and staying calm under pressure can help in resolving user concerns efficiently and maintaining positive interactions. Regular training and collaboration with team members can also aid in staying updated with new technologies and troubleshooting techniques.

What is the difference between Service Desk It vs Help Desk Technician?

AspectService Desk ItHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & IndustryIT service providers, large organizationsSmall to medium businesses, tech support firms
Search & Comparison IntentUnderstanding roles, career paths, certificationsTechnical support, troubleshooting skills

Service Desk It typically involves managing IT support requests within an organization, focusing on incident resolution and service management. Help Desk Technicians often handle first-level technical support, troubleshooting hardware and software issues. While both roles require similar certifications and work in support environments, Service Desk It has a broader scope including service management processes, whereas Help Desk Technicians focus more on direct user support.

Is a service desk an IT job?

A Service Desk IT role involves providing technical support and assistance to users, often handling hardware, software, and network issues. It typically requires knowledge of IT tools, troubleshooting skills, and customer service abilities, making it a common entry-level IT position.

What does a service desk IT do?

A Service Desk IT professional provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident management, service requests, and often use ticketing systems to track and resolve problems efficiently.

What are popular job titles related to Service Desk It jobs in Kansas?

For Service Desk It jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Service Desk It jobs in Kansas look for?

The top searched job categories for Service Desk It jobs in Kansas are:

What cities in Kansas are hiring for Service Desk It jobs?

Cities in Kansas with the most Service Desk It job openings:

Service Desk It jobs near you
Infographic showing various Service Desk It job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

IT Help Desk Technician

The City of Topeka

Topeka, KS • On-site

$26.14 - $28.28/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

City Of Topeka rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

454th of 854 rated public administrative organizations

Job description

The City of Topeka's Information Technology department is seeking a motivated Help Desk Technician to join its team. This position serves as a trusted resource for employees across the organization, providing direct support, technical assistance and guidance to resolve issues and ensure users have the tools needed to remain productive.
This position is responsible for the provisioning, maintenance, and support of PCs, mobile devices, and related equipment; it also supports Microsoft Windows operating systems, the Microsoft Office Suite, and a range of desktop applications.
Additionally, this position works closely with network engineers, application and software support teams, telecommunications specialists, and structured cabling technicians to ensure seamless IT operations.
What you'll do:
  • Respond to and process requests obtained through the IT service desk system.
  • Install, configure and support desktop, laptop, mobile devices, printers, and other systems.
  • Install, configure and support PC and mobile operating systems, desktop applications and software systems.
  • Participate in asset management lifecycle inventory activities for assets in the IT service desk system.

The ideal candidate:
  • Has excellent customer service skills.
  • Is a skilled multi-tasker with the ability to manage multiple priorities and deadlines.
  • Has the ability to diagnose, troubleshoot and resolve technical issues.

Minimum qualifications:
  • Associate's degree or graduation from a vocational school in a field applicable to the Information Technology field is preferred.
    • With an Associate's degree or graduation from a vocational school, demonstrated experience working in an IT service desk environment installing, configuring and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is preferred.
  • Without an Associate's degree or graduation from a vocational school, a high school diploma or its equivalent is required.
    • With a high school diploma or its equivalent, two years of experience working in an IT service desk environment installing, configuring, and supporting desktops, laptops, mobile devices, printers, scanners and related equipment is required.
  • Comptia A+ certification is preferred. MCA Modern Desktop Administrator certification is desirable with MCP desktop certification acceptable.
  • Must possess and maintain a valid Kansas driver's license and must be insurable within the standards set by the City of Topeka's insurance carrier.
  • Must pass an extensive background check, including a Criminal Justice Information System (CJIS) background check.

Entry Rate of Pay: $26.14 - $28.28 per hour, depending on qualifications
Click here to view the full position description (Please right-click and open in a new tab)
The City of Topeka offers a comprehensive benefits package, including:
  • Health/Dental/Prescription Insurance
  • Kansas Public Employee Retirement System.
  • Generous paid Vacation and Sick leave
  • Paid Life/Long Term Disability Insurance
  • Deferred Comp Savings Plan
  • Short-Term Disability Insurance
  • Tuition Reimbursement
  • Free Onsite Health & Wellness Clinic
  • Free in-house fitness facility
  • Employee Assistance Program

The City of Topeka is an Equal Opportunity Employer

What City Of Topeka employees say

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