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Service Desk Engineer Jobs in Hawaii (NOW HIRING)

Sigma Defense

1742 - System Administrator

Wahiawa, HI · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The candidate will work closely with government site engineers and military personnel to support ... Provide tier 1-3 service desk support. * Provide systems administration support to Fleet commands ...

Issa

Front Desk Overnight Representative

Waipahu, HI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

... programming, personal training, yoga, Pilates, and more! Train Different, Live Different, Work ... Employee Discounts and Special Offers Exclusive deals on fitness products and wellness services.

Sigma Defense

1742 - System Administrator

Wahiawa, HI · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The candidate will work closely with government site engineers and military personnel to support ... Provide tier 1-3 service desk support. * Provide systems administration support to Fleet commands ...

U.S. Department of Defense (DOD)

$111K/yr

... the Federal service or equivalent experience in the private or public sector. Specialized ... Desk (SUPDESK); developing Technical Work Documents (TWDs) and ordering material required to ...

New

US Department of the Navy

$111K/yr

... the Federal service or equivalent experience in the private or public sector. Specialized ... Desk (SUPDESK); developing Technical Work Documents (TWDs) and ordering material required to ...

New

Via Logic LLC

Transport Field Regional Lead

Pearl City, HI · On-site

$92.30 - $166.85/hr

... service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its ... This position requires someone with extensive Operations/Engineering Leadership experience ...

New

U.S. Pacific Fleet

GENERAL ENGINEER

Honolulu, HI · On-site

Males born after 12-31-59 must be registered for Selective Service. * This is a bargaining unit ... Desk (SUPDESK); ability to interpret Technical Work Documents (TWDs) and other requirements to ...

UFC Gym

Front Desk Overnight Representative

Waipahu, HI · On-site

$16/hr

  • Medical

  • Dental

  • Vision

Exclusive deals on fitness products and wellness services. * Flexible scheduling tailored to your ... programming, personal training, yoga, Pilates, and more! Apply today! We respond to all ...

HHSC East Hawaii Region

Regional Director of IT Services

Hilo, HI · On-site

$160K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee service desk and end-user support functions, delivering responsive, high-quality technical ... Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or ...

US Lawns

Regional Director of IT Services

Hilo, HI · On-site

$100 - $150/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Oversee service desk and end-user support functions, delivering responsive, high-quality technical ... Engineering, or a related field (or a substitution for equivalent experience on a year-for-year ...

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All JobsService Desk Engineer JobsService Desk Engineer Jobs in Hawaii

Service Desk Engineer information

See Hawaii salary details

$10

$28

$47

How much do service desk engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for service desk engineer in Hawaii is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.97 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,338 per year, or $28 per hour.

1742 - System Administrator

Sigma Defense

Wahiawa, HI • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Sigma Defense is seeking a Lotus Domino Systems Administrator to support our 5-year program to provide systems administration and technical support at Naval NOCs, MOCs, Tactical Operation Centers (TOC), and afloat units. The candidate will work closely with government site engineers and military personnel to support integration, configuration, and Operational Support in Joint Base Pearl Harbor-Hickam (JBPHH) Wahiawa Annex, HI. This involves coordinating troubleshooting across the systems, ensuring interoperability, and maintaining seamless services during both normal operations and contingency situations.
Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Requirements
  • 5+ years of IT experience.
  • 1 year of experience in Server Administration (Windows, RHEL, etc.).
  • Training on Lotus Domino will be provided.
  • Must be a U.S. citizen.

Mandatory Certifications:
  • IAT II (ex. Security+)

Computer Programs/Software:
  • TeamStudio
  • Build Manager
  • WebInspect
  • Confluence
  • JIRA
  • Trelix

Personnel Clearance Level:
  • Candidate must possess or have the ability to obtain an active TS/SCI security clearance.

Education Requirements:
  • Bachelor's degree from an accredited college or university in Computer Science or related field of study.

Essential Job Duties (not all-inclusive):
  • Provide tier 1-3 service desk support.
  • Provide systems administration support to Fleet commands for Fleet exercises and operations led by Fleet.
  • Support commanders or Joint Task Force (JTF) Commanders.
  • Planning, implementing, and troubleshooting program systems and their dependencies, as well as other technologies used by Naval Commands involved in maritime operations related to the program's interests.
  • Develop and provide System Administration support to the program's ecosystem; administer that which drives the creation and delivery of program information technology products and services.
  • Manage and administer e-mail systems and their corresponding or associated software and hardware.
  • Administer messaging systems access and support efforts for remote users.
  • Create private and public mailing databases, address books, and shared mail applications.
  • Monitor and analyze e-mail system activities to ensure maximum performance, efficiency, and availability.
  • Analyze service and application usage and plan for growth or increases in network capacity.
  • Manage and operate Domino Infrastructure across multiple networks, enclaves, and communities of interest.
  • Offer technical support in system configurations, upgrades and modifications.
  • Assist ship's force with ship-to-shore connectivity issues between ashore and afloat systems.
  • Support Information Assurance (IA) initiatives at the NOCs.
  • Assist with NOC restoral procedures, providing rapid response for emergent issues, and creating network documentation and training for Fleet NOC personnel.
  • Support Fleet, Joint and Coalition exercises, including after-action reports to identify and resolve potential problems.

Salary Range: $70,000 - $90,000 annually.
Benefits
  • Dental and Vision Insurance
  • Medical Insurance to Include HSA, FSA, and DFSA Plans
  • Life and AD&D coverage
  • Employee Assistance Program (EAP)
  • 401(k) Plan with Company Matching Contributions
  • 160 Hours of Paid Time Off (PTO)
  • 12 (Floating) Holidays
  • Educational Assistance
  • Highly Competitive Salary

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