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Service Desk Engineer Jobs in Hawaii (NOW HIRING)

Romer House Waikiki

Guest Service Manager OEM

Honolulu, HI · On-site

$65K - $70K/yr

Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk ... programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain ...

Servpac

Junior Systems Engineer

Honolulu, HI · On-site

Work with service coordinators, vendors and customers for smooth service activation * Assist with ... Prior help desk and/or technical support experience is a plus We offer employees an inclusive work ...

Servpac Inc.

Junior Systems Engineer

Honolulu, HI · On-site

Work with service coordinators, vendors and customers for smooth service activation * Assist with ... Prior help desk and/or technical support experience is a plus We offer employees an inclusive work ...

Servpac Inc.

Junior Systems Engineer

Honolulu, HI · On-site

Work with service coordinators, vendors and customers for smooth service activation * Assist with ... Prior help desk and/or technical support experience is a plus We offer employees an inclusive work ...

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All JobsService Desk Engineer JobsService Desk Engineer Jobs in Hawaii

Service Desk Engineer information

See Hawaii salary details

$10

$28

$47

How much do service desk engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk engineer in Hawaii is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.97 per hour, depending on experience, location, and employer.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What is the average salary for a service desk engineer?

The average salary for a service desk engineer typically ranges from $50,000 to $70,000 annually, depending on experience, certifications, and the company's size. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or ITIL can earn higher salaries. Salaries also vary based on the geographic location and the complexity of the support environment.

What skills do you need as a service desk engineer?

A service desk engineer needs strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and ITIL or similar frameworks is also important. Certifications like CompTIA A+ or Network+ can enhance job prospects.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,338 per year, or $28 per hour.

Front Desk Overnight Representative

UFC Gym

Waipahu, HI • On-site

$16/hr

Part-time

Medical, Dental, Vision

Re-posted 17 days ago

UFC Gym rating

7.4

Company rating: 7.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

11th of 63 rated gym and leisure clubs

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development

We Empower the Fighting Spirit in You!
We Offer
  • Compensation package: Competitive base salary plus bonus.
  • Comprehensive health benefits: Full coverage for medical, dental, and vision.
  • Free membership perks: Complimentary access to all our fitness centers.
  • Employee discounts and special offers: Exclusive deals on fitness products and wellness services.
  • Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments.
  • A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community.
  • Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost.
  • Ongoing in-house training: Regular workshops and training sessions.
  • Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!

Responsibilities
  • Keeps merchandise clean and ready to be displayed.
  • Oversees inventory and ensure items are stocked in Gym Store.
  • Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor.
  • Greets and assists customers and advises on utilization and care of merchandise.

Qualifications
  • Ensures that guests and members are warmly greeted and promptly assisted.
  • Ensures incoming calls are answered in a professional and efficient manner.
  • Responds effectively to member questions and requests.
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations.
  • Keeps front desk and lobby neat and clean at all times.

About UFC GYM
  • The ultimate "Big Gym" experience, UFC GYM raises the bar of what big-box gyms should offer their members.
  • Members get everything they need under one roof - robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!

Apply today! We respond to all applications!
Compensation: $16.00 per hour
Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential - in our members, our teammates and ourselves. Think big, don't settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.
UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.
UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at (714) 668-0911 or contact@ufcgym.com.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

What UFC Gym employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

UFC Gym logo

About UFC Gym

Sourced by ZipRecruiter

UFC GYM, headquartered in Newport Beach, CA, US, is a leading provider in the fitness and wellness industry. The company, established in 2009, is the first major brand extension of UFC (Ultimate Fighting Championship), the world's foremost authority on mixed martial arts. Hence, UFC GYM's specialty lies in unique fitness programs inspired by the training methods of renowned UFC athletes. With a commitment to providing universally accessible fitness, UFC GYM offers a full range of group fitness classes, private MMA training, personal and group dynamic training, and MMA-style youth programming.

Industry

Fitness and sports centers

Company size

5,001 - 10,000 Employees

Headquarters location

Santa Ana, CA, US

Social media

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