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Service Desk Engineer Jobs in Hawaii (NOW HIRING)

ManTech International

Portal Support Developer

Aiea, HI · On-site

$69K - $116K/yr

MANTECH seeks a motivated, career and customer-oriented Portal Support Developer to join our team ... Experience using automated service desk management systems or specialized portal development tools.

ManTech

Portal Support Developer

Aiea, HI

$69K - $116K/yr

MANTECH seeks a motivated, career and customer-oriented Portal Support Developer to join our team ... Experience using automated service desk management systems or specialized portal development tools.

Hilton Grand Vacations, Inc.

Front Desk Agent

Koloa, HI · On-site

$27.72/hr

PBX, housekeeping, engineering, and security. * Complete checklists, special projects, stocking ... High School diploma or equivalent * 6+ months of customer service experience * Able to work a ...

Hilton Grand Vacations, Inc.

Front Desk Agent

Koloa, HI · On-site

$25.22/hr

PBX, housekeeping, engineering, and security. * Complete checklists, special projects, stocking ... High School diploma or equivalent * 6+ months of customer service experience * Able to work a ...

SOSi

$93K - $113K/yr

Communicates status and changes to leadership, Enterprise Service Desk (ESD) and interested parties ... Participates in engineering, analysis and solution development, especially as it relates to ...

SOSi

$93K - $113K/yr

Communicates status and changes to leadership, Enterprise Service Desk (ESD) and interested parties ... Participates in engineering, analysis and solution development, especially as it relates to ...

Clearwaters.IT

... Service Desk (vESD) and Remedy or similar ITSM ticketing systems. Requirements * U.S Citizenship * Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related ...

Desert IT Solutions

Be Seen First

IT Technician

Maui, HI · On-site

$50K - $70K/yr

Follow all standard service desk policies and procedures. * Answering or escalating customer ... Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity ...

US Department of the Navy

$95K/yr

... the Federal service or equivalent experience in the private or public sector. Specialized ... Desk (SUPDESK); ability to interpret Technical Work Documents (TWDs) and other requirements to ...

U.S. Department of Defense (DOD)

$95K/yr

... the Federal service or equivalent experience in the private or public sector. Specialized ... Desk (SUPDESK); ability to interpret Technical Work Documents (TWDs) and other requirements to ...

Sigma Defense

1742 - System Administrator

Wahiawa, HI · On-site

$70K - $90K/yr

The candidate will work closely with government site engineers and military personnel to support ... Provide tier 1-3 service desk support. * Provide systems administration support to Fleet commands ...

New

Sigma Defense

1742 - System Administrator

Honolulu, HI · On-site

$70K - $90K/yr

The candidate will work closely with government site engineers and military personnel to support ... Provide tier 1-3 service desk support. * Provide systems administration support to Fleet commands ...

New

Sigma Defense

$70K - $90K/yr

The candidate will work closely with government site engineers and military personnel to support ... Provide tier 1-3 service desk support. * Provide systems administration support to Fleet commands ...

New

Sigma Defense

1742 - System Administrator

Wahiawa, HI · On-site

$70K - $90K/yr

The candidate will work closely with government site engineers and military personnel to support ... Provide tier 1-3 service desk support. * Provide systems administration support to Fleet commands ...

New

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Showing results 21-40

All JobsService Desk Engineer JobsService Desk Engineer Jobs in Hawaii

Service Desk Engineer information

See Hawaii salary details

$10

$28

$47

How much do service desk engineer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service desk engineer in Hawaii is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.97 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in Hawaii as of July 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $58,338 per year, or $28 per hour.

Portal Support Developer

ManTech International

Aiea, HI • On-site

$69K - $116K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

General information
Requisition #
R69314
Locations
USA-HI-Halawa
Posting Date
07/27/2026
Security Clearance Required
Secret
Remote Type
Hybrid
Time Type
Full time
Description & Requirements
Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!
***This is for a future opportunity***
MANTECH seeks a motivated, career and customer-oriented Portal Support Developer to join our team in Oahu, Hawaii.
Responsibilities include but are not limited to:
  • Coordinates and monitors the resolution of routine portal support requests and performs regular software maintenance updates.
  • Prepare technical development artifacts, maintain accurate records of system configurations, and verify that all software modifications meet established SOPs and security guidelines.
  • Monitor help desk tickets related to portal access and coordinate with vendors to ensure the delivery of essential software licenses and components.
  • Drafts and maintains portal support documentation for Special Operations infrastructure in the Pacific.
  • Prepare Technical Status Reports for senior review and monitor the status of ongoing software repairs at regional mission-support sites.
  • Assist in identifying technical development gaps and recommend priority resource allocations to sustain theater portal readiness.
  • Takes direction, guidance, and mentoring from more senior staff.

Minimum Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of position-relevant experience.
  • Demonstrated ability to draft technical software documentation and follow established SOPs.

Preferred Qualifications:
  • 7+ years of position-relevant experience.
  • CompTIA Security+ or equivalent IAT Level II certification.
  • Experience using automated service desk management systems or specialized portal development tools.

Clearance Required:
  • Must hold an active Secret clearance

Physical Requirements:
  • The person in this position must be able to remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

The projected compensation range for this position is $69,900.00-$116,400.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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