ZipRecruiter

Log In

1

Service Desk Associate Jobs in Webster, MA (NOW HIRING)

Behavioral Health Network, Inc.

IT Manager

Worcester, MA · On-site

$70K - $85K/yr

... Business Associate Agreements. * Oversee equipment recycling and maintain accurate records and ... Maintain the structure and content of IT Teams channels, OneDrive resources, the service-desk ...

Lowe's

Back-End Dept Supervisor

Worcester, MA · On-site

... Customer Service desk activity, supporting when needed Performs payroll closeout process In ... Associate Benefits ( ) Working at one of the largest retail companies has its perks. We offer ...

Family Health Center

Front Desk Specialist-WHCH

Worcester, MA · On-site

$15.75 - $20/hr

The Front Desk Specialist (Worcester Health Care for the Homeless) serves as the first point of ... Associate degree preferred * 1 year of experience in a healthcare or customer service setting ...

previous page

Showing results 41-60

All JobsService Desk Associate JobsService Desk Associate Jobs in Webster, MA

Service Desk Associate information

See Webster, MA salary details

$8

$20

$39

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Webster, MA is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $24.66 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What cities near Webster, MA are hiring for Service Desk Associate jobs? Cities near Webster, MA with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Webster, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,656 per year, or $21 per hour.

Front Desk Agent - Hampton Inn Marlborough

Buffalo Lodging Associates

Marlborough, MA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752
We are currently looking for a Full-Time Front Desk Agent to join our Team! Our 142-room Hampton Inn by Hilton in Marlborough is located near Apex Entertainment and many corporate offices. We're off US 20 and I-495, ten minutes from I-90. New England Sports Center and New England Baseball Complex are three miles away. Our guests from all over the country enjoy a daily complimentary delicious breakfast. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
This position requires open availability and flexibility with schedule. Typical shifts include: 7AM-3PM, 3PM-11PM and 12PM-8PM. Must be able to work weekends and holidays when needed.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
  • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
  • Handles cash, credit card information and goods at the property
  • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
  • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates:
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.
What You Bring:
The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
  • Customer Service experience, in a hotel setting preferred.
  • Hilton experience is a plus.
  • High School diploma or equivalent is preferred.
  • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
  • Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:
$19/hr
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
  • Paid Weekly (Every Friday!)
  • Medical, Dental & Vision Insurance
  • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
  • Paid Vacation and Sick Time
  • Paid Holidays
  • Tuition Reimbursement
  • Flexible Spending Account
  • Company Paid Life Insurance
  • Company Paid Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Employee Assistance Program
  • Hotel Discounts - for You, Your Friends and Family
  • Wellness Programs
  • Monthly Employee Appreciation Activities & Events
  • Learning and Development Opportunities
  • Employee Referral Program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply