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Service Desk Associate Jobs in Rome, NY (NOW HIRING)

mjh

Part Time Front Desk - Hampton Inn Verona

Verona, NY · On-site

$14.25 - $18/hr

... associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service ...

mjh

Part Time Front Desk - Hampton Inn Verona

Verona, NY · On-site

$14.25 - $18/hr

... associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service ...

mjh

Part Time Front Desk - Hampton Inn Verona

Verona, NY · On-site

$14.25 - $18/hr

... associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service ...

mjh

Part Time Front Desk - Hampton Inn Verona

Verona, NY

$14.25 - $18/hr

... associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service ...

mjh

Part Time Front Desk - Hampton Inn Verona

Verona, NY

$14.25 - $18/hr

... associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service ...

mjh

Part Time Front Desk - Hampton Inn Verona

Verona, NY

$14.25 - $18/hr

... associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service ...

AutoCamp

Craftsman Inn & Suites - Night Auditor

Fayetteville, NY · On-site

$14.50 - $19.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

SHG is an organization whose success is rooted in its service culture. Our mission is to exude ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Schulte

Craftsman Inn & Suites - Night Auditor

Fayetteville, NY · On-site

$14.50 - $19.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

SHG is an organization whose success is rooted in its service culture. Our mission is to exude ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Oneida Center

Receptionist

Utica, NY · On-site

$16.58 - $17.58/hr

Oneida Center is hiring a Front Desk Receptionist in Utica, NY. Duties Include: * Greet visitors ... Answer telephones and direct the caller to the appropriate associate * Provide callers with ...

Centers Health Care

Receptionist

Utica, NY · On-site

$16.58 - $17.58/hr

) Oneida Center is hiring a Front Desk Receptionist in Utica, NY. Duties Include: * Greet visitors ... Answer telephones and direct the caller to the appropriate associate * Provide callers with ...

Home Depot

Cashier

Liverpool, NY · On-site

$17 - $17.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Cicero, NY · On-site

$17 - $17.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

East Syracuse, NY

$11 - $15/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Cicero, NY · On-site

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Liverpool, NY

$11.25 - $15.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

New Hartford, NY

$11.25 - $15.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rome, NY

Service Desk Associate information

See Rome, NY salary details

$8

$19

$35

How much do service desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk associate in Rome, NY is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $22.55 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Rome, NY look for?

The top searched job categories for Service Desk Associate jobs in Rome, NY are:

What cities near Rome, NY are hiring for Service Desk Associate jobs?

Cities near Rome, NY with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,919 per year, or $19.2 per hour.

Craftsman Inn & Suites - Night Auditor

Schulte Companies

Fayetteville, NY • On-site

$14.50 - $19.25/hr

Part-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description

  • Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHGis an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

    What's in it for you? When you join SHGyou'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHGprovides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Groupis a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES
Audits the daily guestledger
Handles all end-of-day accounting functions including posting daily room rates and roomtax
Ensures accuracy of all charges toguest folios
Averages sum of revenues of all accounts receivable from food, room andother departments
Acts as front desk clerk, checking guests in and out, bookingreservations and resolving guest issues
Make cash drops in accordance with proper cash handlingprocedures
Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for theirshift
Monitors hotel security camerasystem
Ensures that lobby is well-maintained, properly lit and with music at proper volume
Work nights, weekends, and holidays as needed
Any other duties asassigned
  • EDUCATION AND EXPERIENCE
Minimum of 1 year in Accounting or Night Auditorrole
Knowledge of PMS
High School Diploma/GED
  • KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task
Ability to communicate effectively verbally and in writing
Team player
Ability to exceed expectations of guests
Basic accounting/math skills

  • *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

    *Schulte Hospitality Groupis an Equal Opportunity Employer.

Schulte logo

About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

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