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Service Desk Associate Jobs in Rome, NY (NOW HIRING)

Elevate Fitness

Assistant Manager

NY · On-site

$17 - $20/hr

Wellness resources We are looking for a positive Front Desk Associate to join our team! At the ... Provide a high-level of customer service to all members and effectively resolve issues * Handle ...

Schulte

Craftsman Front Desk Agent FT/PT

Fayetteville, NY · On-site

$13.75 - $17.50/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Schulte

Craftsman Front Desk Agent FT/PT

Fayetteville, NY · On-site

$13.75 - $17.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

ICONMA

Customer Service Representative I

East Syracuse, NY · On-site

$15 - $20.50/hr

Associate's degree in Business Administration or related field with a minimum of six months work ... Must be able to function for long periods of time sitting at a desk using a keyboard * Will need ...

Mindlance

Customer Service Representative I

East Syracuse, NY · On-site

$15 - $20.50/hr

Level I - Associates degree in Business Administration or related field with a minimum of six ... Physical Requirements - Must be able to function for long periods of time sitting at a desk using a ...

mjh

Front Desk Clerk

Verona, NY

$16 - $18/hr

Job Title: Guest Service Agent Department: Front Office Reports To: Leadership Team, General ... Ensures adherence to procedures for guest and associate security and emergency procedures as ...

Meyer Jabara Hotels

Front Desk Clerk

Verona, NY · On-site

$16 - $18/hr

Job Title: Guest Service Agent Department: Front Office Reports To: Leadership Team, General ... Ensures adherence to procedures for guest and associate security and emergency procedures as ...

mjh

Front Desk Clerk

Verona, NY

$16 - $18/hr

Job Title: Guest Service Agent Department: Front Office Reports To: Leadership Team, General ... Ensures adherence to procedures for guest and associate security and emergency procedures as ...

Meyer Jabara Hotels

Front Desk Clerk

Verona, NY · On-site

$16 - $18/hr

Job Title: Guest Service Agent Department: Front Office Reports To: Leadership Team, General ... Ensures adherence to procedures for guest and associate security and emergency procedures as ...

Belden Inc

IT Help Desk Specialist

East Syracuse, NY · Hybrid

$67K - $72K/yr

Customer-focused and service-oriented - results driven. * High degree of initiative and follow ... Associates or bachelors degrees with an IT focus preferred Let's Create Possibilities Together.

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All JobsService Desk Associate JobsService Desk Associate Jobs in Rome, NY

Service Desk Associate information

See Rome, NY salary details

$8

$19

$35

How much do service desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk associate in Rome, NY is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $22.55 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What job categories do people searching Service Desk Associate jobs in Rome, NY look for?

The top searched job categories for Service Desk Associate jobs in Rome, NY are:

What cities near Rome, NY are hiring for Service Desk Associate jobs?

Cities near Rome, NY with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,919 per year, or $19.2 per hour.

Automotive Customer Service Advisor

Pep Boys

New Hartford, NY • On-site

$17 - $19.80/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Pep Boys rating

5.6

Company rating: 5.6 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

290th of 367 rated vehicle maintenance

Job description

Position Summary
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Duties & Responsibilities
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits
  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range
  • $17.00 to $19.80 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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What Pep Boys employees say

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Benefits

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About Pep Boys

Sourced by ZipRecruiter

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Industry

Automotive repair and maintenance

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1921

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