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Service Desk Associate Jobs in Powell, TN (NOW HIRING)

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

This role combines hands-on technical support with ownership of service desk processes, employee ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

This role combines hands-on technical support with ownership of service desk processes, employee ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Crunch Fitness

Front Desk Sales Associate

Knoxville, TN · On-site

$14 - $15/hr

Vision insurance Front Desk Associate * Are you interested in another location in the market? Your ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Sales Associate

Knoxville, TN · On-site

$14 - $15/hr

Vision insurance Front Desk Associate * Are you interested in another location in the market? Your ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Concord Hospitality

Front Desk

Knoxville, TN · On-site

$16/hr

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best ... It's important to us to provide a great work environment for our associates and we strive to hire ...

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Service Desk Associate information

See Powell, TN salary details

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How much do service desk associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service desk associate in Powell, TN is $17.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.14 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Powell, TN?

For Service Desk Associate jobs in Powell, TN, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Powell, TN look for?

The top searched job categories for Service Desk Associate jobs in Powell, TN are:

What cities near Powell, TN are hiring for Service Desk Associate jobs?

Cities near Powell, TN with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Powell, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,705 per year, or $17.2 per hour.

Front Desk Associate - Full Time

Residence Inn/Courtyard

Knoxville, TN • On-site

$13.25 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Front Desk Associate - Full Time

In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. The successful candidate must have a friendly and welcoming attitude with everyone. Agent will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out as well as promoting and providing outstanding recognition and benefits to all our rewards Members. This is the ideal position for someone who has a passion for guest service, values problem resolution, and enjoys working in a fast-paced environment.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k)
  • 401(k) matching
  • Employee discount

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