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Service Desk Associate Jobs in Naples, FL (NOW HIRING)

AC Hotel Naples

Front Desk Associate

Naples, FL · On-site

$13.25 - $17/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

OTO Development

Front Desk Associate

Naples, FL

$13.25 - $17/hr

... select service, extended stay, and lifestyle hotels in key markets across the United States. OTO ... Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 5/8 ...

Scenthound Naples, FL

Front Desk Sales Associate

Naples, FL · On-site

$12.50 - $15.75/hr

We keep dogs clean and healthy by providing routine care and basic grooming services with a focus ... The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships ...

Scenthound

Front Desk Sales Associate

Naples, FL · On-site

$16 - $18/hr

Retail and additional services discounts * Energetic, fun-loving work environment * Uniform shirts * Endless licks and wags About the Position: The Sales & Front Desk Associate is a key position at ...

Scenthound

Front Desk Sales Associate

Naples, FL · On-site

$15 - $18/hr

Retail and additional services discounts * Energetic, fun-loving work environment * Uniform shirts * Endless licks and wags About the Position: The Sales & Front Desk Associate is a key position at ...

Scenthound

Front Desk Sales Associate

Naples, FL · On-site

$15 - $18/hr

Retail and additional services discounts * Energetic, fun-loving work environment * Uniform shirts * Endless licks and wags About the Position: The Sales & Front Desk Associate is a key position at ...

Troon Golf

Front Desk Spa Specialist

Naples, FL · On-site

$14.75 - $18.75/hr

... Associate. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Key Responsibilities of the Front Desk ...

FirstService Residential

Front Desk

Estero, FL · On-site

$25 - $27/hr

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented ...

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Service Desk Associate information

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$8

$19

$35

How much do service desk associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service desk associate in Naples, FL is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $22.40 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Naples, FL?

The most popular types of Service Desk jobs in Naples, FL are:

What are popular job titles related to Service Desk Associate jobs in Naples, FL?

For Service Desk Associate jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Naples, FL look for?

The top searched job categories for Service Desk Associate jobs in Naples, FL are:

What cities near Naples, FL are hiring for Service Desk Associate jobs?

Cities near Naples, FL with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Naples, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,709 per year, or $19.1 per hour.

Front Desk Associate

Hand & Stone Massage and Facial Spa

Estero, FL • On-site

$15 - $17/hr

Other

Re-posted 5 days ago

Hand & Stone rating

5.7

Company rating: 5.7 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

783rd of 887 rated healthcare providers

Job description

Front Desk Associate

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

Responsibilities:
  • Greet and check in clients with a warm, professional demeanor
  • Schedule and manage appointments using spa booking software
  • Promote and sell spa memberships, packages, and retail products
  • Handle client inquiries, concerns, and follow-ups with excellent customer service
  • Process payments and maintain accurate transaction records
  • Coordinate with massage therapists and estheticians to ensure smooth daily operations
  • Maintain a clean, organized, and inviting front desk and lobby area
Requirements:
  • Previous customer service, front desk, or receptionist experience preferred
  • Strong communication and interpersonal skills
  • Sales-driven mindset with the ability to meet membership and retail goals
  • Ability to multitask in a fast-paced spa environment
  • Proficiency with scheduling software or point-of-sale systems is a plus
  • Flexible availability including evenings and weekends
  • Positive, professional attitude and a passion for wellness and hospitality

Hand & Stone Massage and Facial Spa is a nationally recognized leader in affordable, high-quality spa services with locations across the United States. Our clients love us for our welcoming atmosphere, skilled therapists, and convenient membership programs that make self-care accessible year-round. Our team members enjoy a supportive work environment, competitive pay, and the rewarding experience of helping people look and feel their best every day. Compensation: $15.00 - $17.00 per hour

At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

What Hand & Stone employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Hand & Stone

Sourced by ZipRecruiter

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 350 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Trevose, PA, US

Year founded

2004

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