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Service Desk Associate Jobs in Lone Grove, OK (NOW HIRING)

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Service Desk Associate information

See Lone Grove, OK salary details

$7

$17

$31

How much do service desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service desk associate in Lone Grove, OK is $17.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.31 and $19.95 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What cities near Lone Grove, OK are hiring for Service Desk Associate jobs?

Cities near Lone Grove, OK with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Lone Grove, OK as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $35,376 per year, or $17 per hour.

Front Desk Associate (PRN)

Ardmore, OK • On-site

Exceptional Healthcare Inc.
Health Care and Social Assistance • 51 - 200 employees
Learn more about Exceptional Healthcare Inc.external

$11.75 - $15.25/hr

Part-time

Posted 17 days ago

Job description

Join Our Exceptional Front Desk Team!
We're seeking a Front Desk Associate (PRN) to welcome patients to our Community Hospital. We'd love to hear from you!
Why Work With Us?
We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to the Exceptional Promise by treating every patient and employee with courtesy, dignity, and respect. Here, you'll find opportunities for growth, a supportive team, and the resources you need to succeed.
The Front Desk Associate (PRN) acts as the first point of contact in the Hospital and is responsible for the following duties:
Essential Duties & Responsibilities:
  • Treat all patients and colleagues with dignity and respect.
  • Open communication between all departments and cultivating a team environment.
  • Communicate professionally and effectively with patients, visitors, and vendors.
  • Ability to handle a fast-paced environment professionally and with poise.
  • Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
  • Maintain confidentiality and observe HIPAA compliance.
  • Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
  • Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
  • Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
  • Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
  • Processing payments and regular communication with the Central billing Office to resolve errors.
  • Perform patient status changes as clinical staff directs.
  • Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
  • Answer, screen, and direct incoming phone calls.
  • Facilitate deposits and cash reconciliations during shift change.
  • Maintain with accuracy all spreadsheets, and patient logs.
  • Perform clerical duties, including mail delivery, faxing, copying, and scanning.
  • Perform other duties as assigned.

Qualifications:
  • Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
  • Working knowledge of insurance identification and terminology (Preferred)
  • Working knowledge of insurance verification and benefit descriptions (Preferred)
  • Working knowledge of Admission Notifications and Insurance Authorizations
  • Working knowledge of Medical Terminology
  • Strong Organization Skills
  • Proficient Computer Skills
  • Strong Communication and Customer Service Skills
  • Current Background Clearance and Satisfactory Background Check Results
  • High School Diploma/GED
  • Commitment to Patient and Family Satisfaction

Schedule:
  • Availability Requirements: Applicants must be available to work weekdays, weekends, holidays, mid shifts, and night shifts. Flexible availability is required, as these scheduling requirements are a condition of employment and are not optional.
  • PRN, Weekdays and weekends, Day, mid and Night
  • Day Shift 7a - 7p, Weekends and Holidays Required
  • MidShift 1p-1a, Weekends and Holidays Required
  • Night Shift 7p -7a, Weekends and Holidays Required

Apply