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Service Desk Associate Jobs in Edmond, OK (NOW HIRING)

SAIC

Help Desk Support Specialist

Oklahoma City, OK · On-site

This position supports the FAA's Enterprise Services Center, Administrative Systems Section, at the ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...

New

SAIC

Help Desk Support Specialist

Oklahoma City, OK · On-site

This position supports the FAA's Enterprise Services Center, Administrative Systems Section, at the ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...

New

SAIC

Help Desk Support Specialist

Oklahoma City, OK · On-site

This position supports the FAA's Enterprise Services Center, Administrative Systems Section, at the ... Bachelor's degree or associate degree in computer science, Information Systems, or a related ...

New

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$17.25 - $23.25/hr

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

Overview Bowhead seeks Helpdesk Technicians to join its Enterprise Service Desk (ESD) supporting ... High school diploma or equivalent required, plus 2+ years of technical experience (an Associate ...

U.S. Dermatology Partners

Front Desk (103519)

Guthrie, OK · On-site

$15 - $17/hr

Assists patients with the use of the practice / clinic facilities or services. * Adheres to all ... One (1)+ year of retail or clinical front desk experience, preferred SECTION 4: Knowledge, Skills ...

U.S. Dermatology Partners

Front Desk (103519)

Guthrie, OK · On-site

$15 - $17/hr

Assists patients with the use of the practice / clinic facilities or services. * Adheres to all ... One (1)+ year of retail or clinical front desk experience, preferred SECTION 4: Knowledge, Skills ...

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Service Desk Associate information

See Edmond, OK salary details

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How much do service desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for service desk associate in Edmond, OK is $15.25, according to ZipRecruiter salary data. Most workers in this role earn between $11.01 and $17.88 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

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For Service Desk Associate jobs in Edmond, OK, the most frequently searched job titles are:

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The top searched job categories for Service Desk Associate jobs in Edmond, OK are:

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Cities near Edmond, OK with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Edmond, OK as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $31,720 per year, or $15.2 per hour.

Front Desk Associate

United Defense Tactical - Edmond

Oklahoma City, OK • On-site

$13.25 - $17/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Employee discounts
  • Flexible scheduling
  • Skill Development
  • Networking
  • Sense of community
Schedule / Expected Work Hours:
  • 8 hour shift
  • Evening shift
  • Weekends as needed
Job Summary
  • Our company is seeking a friendly, professional, and customer-focused Front Desk Associate to join our team. The Front Desk Associate will be the first point of contact for our customers, greeting them in person, via phone, or email, and assisting them with their needs. This position requires excellent communication and interpersonal skills, as well as the ability to multitask and manage priorities in a fast-paced environment.
Responsibilities 
  • Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
  • Answer and manage phone calls and emails in a timely and professional manner.
  • Manage the front desk area, including keeping it organized, clean, and well-stocked.
  • Process customer inquiries, complaints, and requests, and escalate issues as needed to the appropriate department or person.
  • Check-in and check-out customers, ensuring accuracy of reservations and billing information.
  • Maintain customer records and update the company's database with relevant information.
  • Coordinate with other departments to ensure customer needs are met and issues are resolved.
  • Perform general administrative tasks, such as photocopying, scanning, and filing.
  • Adhere to company policies and procedures, and maintain a high level of professionalism at all times.
Qualifications
  • High school diploma or equivalent.
  • 1-2 years of experience in customer service or receptionist roles preferred.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and managers.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Proficiency in using office equipment, such as a computer, printer, and scanner.
  • Familiarity with basic office software, such as Microsoft Office and Google Suite.
  • Strong attention to detail and ability to maintain accuracy in data entry and record keeping.
  • Ability to work independently and as part of a team.
Company Overview
  • United Defense Tactical is a leading firearms training facility dedicated to empowering civilians with the skills and knowledge to effectively defend themselves in real-world scenarios. Our state-of-the-art facility offers comprehensive training programs, cutting-edge equipment, and a commitment to excellence in customer service.
Company Purpose/Mission
  • Empowerment through tactical training by providing the most comprehensive, reality-based tactical training experience to civilians, military & law enforcement.
Company Values
  • The core values of United Defense Tactical are those values we hold that form the foundation on which we perform work and conduct ourselves. The values underlie our work, how we interact with each other, and which strategies we employ to fulfill our mission. The core values are the basic elements of how we go about our work.
  • Our core values are described as follows:
    1. Don’t make excuses, make it happen.
    2. Serve selflessly and with the highest integrity.
    3. Show up with positivity, high energy, and excitement.
    4. UDT is a synonym for world class - Operate like it in everything you do.
    5. Be organized. Be clean. Be prepared.
    6. Keep calm and respect others.
    7. Educate & Execute, but more importantly - EMPOWER