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Service Desk Associate Jobs in Gilbert, AZ (NOW HIRING)

IDEALFORCE LLC

Service Desk Analyst (38684)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (38725)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (40896)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst II(35732)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract position available immediately for a Service Desk ... Associate's degree or five years' experience in a technical support position including technical ...

IDEALFORCE LLC

Service Desk Analyst II (38724)

Phoenix, AZ

$20.25 - $27.75/hr

Service Desk focus is customer service excellence. Customer service principles and processes ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

HRIS Service Desk Analyst (41368)

Phoenix, AZ

$20.25 - $27.75/hr

... Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment Working knowledge of a range of remote ...

IDEALFORCE LLC

Service Desk Analyst(36357)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a Contract position available immediately for a Service Desk ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst (37202)

Phoenix, AZ

$20.25 - $27.75/hr

Company Description IDEALFORCE has a CONTRACT position available immediately for Service Desk ... Associate's degree plus three or more years of information technology experience (or equivalent ...

IDEALFORCE LLC

Service Desk Analyst(34981)

Phoenix, AZ

$20.25 - $27.75/hr

... for a Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position ... Associate's degree plus three or more years of information technology experience (or equivalent ...

Scenthound

Front Desk Associate

Scottsdale, AZ · On-site

$16 - $22/hr

Complimentary service membership + performance-based raises About the Role As a Dog Bather (SCENT Tech), you'll deliver hands-on hygiene and wellness services that keep dogs clean, healthy, and ...

Scenthound

Front Desk Associate

Scottsdale, AZ · On-site

$16 - $22/hr

Complimentary service membership + performance-based raises About the Role As a Dog Bather (SCENT Tech) , you'll deliver hands-on hygiene and wellness services that keep dogs clean, healthy, and ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Gilbert, AZ

Service Desk Associate information

See Gilbert, AZ salary details

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$19

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How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Gilbert, AZ is $19.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.08 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Gilbert, AZ?

The most popular types of Service Desk jobs in Gilbert, AZ are:

What are popular job titles related to Service Desk Associate jobs in Gilbert, AZ?

For Service Desk Associate jobs in Gilbert, AZ, the most frequently searched job titles are:

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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,240 per year, or $18.9 per hour.

Service Desk Analyst (38684)

IDEALFORCE LLC

Phoenix, AZ

$20.25 - $27.75/hr

Contractor

Re-posted yesterday

Job description

Company Description

IDEALFORCE has a CONTRACT position available immediately for Service Desk Analyst to join our customer in Phoenix, AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL Candidates for this role. 8 hour shifts between the hours of 7:00 AM-5:30 PM.

Job Description

Inbound and Outbound call center for IT issues; no cold calling.

Calls are specific to authorized users of ADOT systems who had their systems refreshed.

Service Desk focus is customer service excellence.

Customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application 

Qualifications

Experience in a call center supporting Roll outs of Windows 7 and 10 and Office 2013.

Working knowledge of customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, and any other computer-related technologies.

Associate's degree plus three or more years of information technology experience (or equivalent experience).

Preferred Skills

Strong customer service skills.

Excellent interpersonal, written and oral communication skills.

Excellent problem-solving skills and attention to details.

Demonstrated ability to balance, prioritize and organize multiple tasks

Demonstrated ability to work collaboratively in teams and across organizations and with vendors.

Demonstrated ability to synthesize feedback and adjust plans accordingly.

Demonstrated ability to build strong relationships inside and outside the organization.

Demonstrated ability to resolve incidents/problems efficiently and effectively, recognizing customers' competence levels, and able to approach each level appropriately.

Additional Information

Additional Information : 

- "All your information will be kept confidential according to EEO guidelines".

 - All candidates who are authorized to work in US are encouraged to apply. 

- Most of our positions require Candidate to clear the Background check prior to commencing the assignment. 

THIRD PARTY CANDIDATES:

Email your candidate/s resume to  joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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About Idealforce

Sourced by ZipRecruiter

Idealforce is a reputable company headquartered in Austin, TX, United States, that operates within the dynamic technology industry. As indicated by the information derived from its official website, idealforce.com, the company's specialization lies in providing innovative technology solutions and digital services for various business operations. Founded on the principles of excellence, efficiency, and progressive technology, Idealforce has significantly contributed toward shifting the business landscape to a more digital realm.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Year founded

2008

Social media

Facebook

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