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Service Desk Associate Jobs in Gaffney, SC (NOW HIRING)

BradyPLUS

Customer Service Representative

York, SC · On-site

$14.75 - $20.25/hr

Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly ... associates and their families. Benefit offerings include medical, dental, vision, life and ...

Home Depot

Cashier

Spartanburg, SC · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Spartanburg, SC · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Gastonia, NC · On-site

$10.75 - $14.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Spartanburg, SC · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Gastonia, NC · On-site

$10.75 - $14.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Spartanburg, SC · On-site

$11.50 - $15.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

ETS Dental

Dentist

Blacksburg, SC · On-site

$250/hr

Associate Dentist - Blacksburg, SC Area Established Patient Base | 4-Day Work Week Overview Step ... Payer Mix: ~70% PPO/Fee-for-Service and ~30% adult Medicaid. Primarily adult patient demographic ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Gaffney, SC

Service Desk Associate information

See Gaffney, SC salary details

$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service desk associate in Gaffney, SC is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $22.02 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Gaffney, SC?

For Service Desk Associate jobs in Gaffney, SC, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Gaffney, SC look for?

The top searched job categories for Service Desk Associate jobs in Gaffney, SC are:

What cities near Gaffney, SC are hiring for Service Desk Associate jobs?

Cities near Gaffney, SC with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Gaffney, SC as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,023 per year, or $18.8 per hour.

Customer Service Representative

BradyPLUS

York, SC • On-site

$14.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Manage and process customer orders, understand customer needs, and ensure order fulfillment.

  • Identify and resolve order issues, respond promptly to customer inquiries, and support delivery and return processes.

  • Engage in cross-selling and upselling initiatives to promote additional products or services to customers.

BradyPLUS rating

7.0

Company rating: 7.0 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

251st of 429 rated retail wholesalers

Job description

General information
Name
Customer Service Representative
Ref #
3530
City
York
State
South Carolina
Country
United States
Work Hours
Mon - Friday 8:00am-5:00pm
Function
Customer Service
BradyPLUS is now Imperial Brady!
To learn more visit imperialbrady.com
Description & Requirements
Job Description
As a Customer Solutions Representative you will manage and process customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS.
Responsibilities Include:
  • Customer Orders & Interaction: Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment. Key orders daily and resolve issues quickly and precisely.
    • Calls answered within 2 Rings
    • Process Returns
    • Assist Walk-in Customers (where applicable)
    • eCommerce Set-Up
    • 2 hour or Less Email Response Times
    • Management of Shared Team Mailbox
    • Open & Close Cash Drawer (P21)

  • Customer Relationship Management: Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
    • Immediate Response to Customer Issues
    • Follow-Up on Delivery Issues
    • Store Customer Credit Card Information
    • Customer & Ship-To Maintenance
    • Customer/Delivery Note Maintenance

  • Customer Growth Initiatives:
    • Cross-Selling - Identify opportunities to offer additional products or services that complement the customer's original purchase, increasing overall sales and customer satisfaction.
    • Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.

  • Product Knowledge: Cultivate and maintain a deep understanding of the company's products, services, and promotions to effectively recommend the best solutions to customers.

  • Cross-Functional Collaboration: Partner closely with all Customer Success and Sales team members to ensure a seamless customer experience and support BradyPLUS in reaching its goals.

  • Other Duties as Assigned

The Ideal Candidate Will Have:
  • At least 1 year of Customer Service experience
  • Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
  • Proficiency with CRM software and other customer support tools
  • Keen attention to detail and accuracy in handling data and documentation
  • A proactive nature with strong problem-solving skills
  • Strong organizational and time management skills
  • Ability to work independently and collaboratively
  • Customer-centric with a focus on delivering exceptional service
  • Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone

Compensation & Benefits:
BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About Imperial Brady:
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.
MASSACHUSETTS APPLICANTS:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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