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Service Desk Associate Jobs in Frederick, MD (NOW HIRING)

EōS Fitness

Service Associate

Boyds, MD · On-site

$15 - $16/hr

Our Service Associate reports directly to the Operations Manager and is responsible for providing ... Ensure the front desk area is clean, organized, and stocked with necessary supplies. * Process ...

Lansdowne Resort

Spa-Front Desk Receptionist

Leesburg, VA · On-site

$15.25 - $19.50/hr

Answer spa desk phones. * Set appointments for guests and clients * Have clients fill out intake ... uniformed associates. * Comply with hotel service and behavioral standards towards our guests ...

Lansdowne Resort

Spa-Front Desk Receptionist

Leesburg, VA · On-site

$15.25 - $19.50/hr

Answer spa desk phones. * Set appointments for guests and clients * Have clients fill out intake ... uniformed associates. * Comply with hotel service and behavioral standards towards our guests ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in Frederick, MD is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Frederick, MD?

The most popular types of Service Desk jobs in Frederick, MD are:

What are popular job titles related to Service Desk Associate jobs in Frederick, MD?

For Service Desk Associate jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Frederick, MD look for?

The top searched job categories for Service Desk Associate jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Service Desk Associate jobs?

Cities near Frederick, MD with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,211 per year, or $18.9 per hour.

Pending TSA Field IT Operations & Customer Support Opportunities

SAIC

Dulles, VA • On-site

$40K - $80K/yr

Full-time

Re-posted 21 days ago

SAIC rating

7.6

Company rating: 7.6 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

103rd of 226 rated it services

Job description

Job ID: 2613780-OTHLOC-100000654856648

Location: Dulles, VA, US

Date Posted: 2026-07-01

Category: Administration

Subcategory:

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: Public_Trust

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA’s Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions will be located on site at locations across the United States. 

Positions/Skillset List:

  • SPOC / Service Desk Agents (Tier 1 customer support.)
  • Site Support Technicians / Field IT Specialists (on-site, desk-side support.)
  • Regional Service Delivery Managers (RSDM.)
  • IMAC / Field Project Technicians.
  • DRSN Network Engineers (Freedom Center / Site W.)
  • WebEOC Application Developers.
  • Asset Management Specialists (Sunflower / Property Custodian.)
  • HQ Telecom & AV/VTC Support Technicians.
  • Land Mobile Radio (LMR) Technicians.
  • Program/Project Management & QA Leadership.

Qualifications

Requirements will vary based on position:

  • All positions will require a minimum US citizenship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
  • Educations requirements will vary by position:
    • Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience.
    • Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience.

Desired Qualifications:

  • ITIL Foundation Certification.
  • CompTIA A+ Certification.
  • Experience with ITSM Ticketing tools (e.g. ServiceNow).
  • Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect.)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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