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Service Desk Associate Jobs in Frederick, MD (NOW HIRING)

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service desk associate in Frederick, MD is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Frederick, MD?

The most popular types of Service Desk jobs in Frederick, MD are:

What are popular job titles related to Service Desk Associate jobs in Frederick, MD?

For Service Desk Associate jobs in Frederick, MD, the most frequently searched job titles are:

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What cities near Frederick, MD are hiring for Service Desk Associate jobs?

Cities near Frederick, MD with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,211 per year, or $18.9 per hour.

Front Desk Associate

Art of Problem Solving

Gaithersburg, MD • On-site

$15.25 - $19.50/hr

Full-time, Part-time

Retirement

Posted 18 days ago

Job description

Join Our AoPS Academy as a Front Desk Associate!
As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.
The Front Desk Associate will:
  • Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
  • Warmly welcome both current and prospective students and their families
  • Manage and respond to customer inquiries both by phone and email
  • Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
  • Use internal database to generate reports and lists, and perform data entry tasks
  • Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
  • Organize and prepare classroom and office supplies
  • Take inventory to support campus operations
  • Supervise students between classes
  • Perform light cleaning duties and tidying up the facility
  • Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
  • Assist full-time staff with other campus procedures to ensure things are running smoothly
  • Participate in occasional outreach/inreach opportunities
  • Other duties as assigned

The ideal candidate has:
  • Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
  • Strong organizational and computer skills
  • Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
  • Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
  • Ability to work both independently and collaboratively
  • Maintain flexibility to effectively solve problems under pressure
  • Administrative and/or customer service experience
  • Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
  • Motivated to learn new technologies
  • Maintain customer confidentiality
  • Excited about our mission of motivating high-performing students
  • Lift up to 25lbs

Work schedule:
This is an in-person, part-time position at our Gaithersburg location. Front Desk hours are weekday afternoons/evenings and weekends during the academic year.
Campus Location:
This is an in-person position at our Gaithersburg Campus (9711 Washingtonian Blvd #150, Gaithersburg, MD 20878).
Candidates must be located in Gaithersburg, MD, or the surrounding area and must be able to commute to our campus.
Why join AoPS:
  • Pay Rate: 21.13 - 21.63/hour
  • Impact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers
  • Culture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education
  • Benefits: Paid sick leave, employee discounts on classes and Beast Academy Online subscriptions
  • Future Planning: 401(k) retirement plan with company match
  • Quality of Life: Part-time flexibility with afternoon/evening hours during academic year and day shifts available in summer

About AoPS Academy
  • AoPS Academy is a year-round educational enrichment program.
  • Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.
  • AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.
  • We have opened 20+ academies across the nation since 2016 and are still growing!

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

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