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Service Desk Associate Jobs in Frederick, MD (NOW HIRING)

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Service Associate

Boyds, MD · On-site

$15 - $16/hr

Our Service Associate reports directly to the Operations Manager and is responsible for providing ... Ensure the front desk area is clean, organized, and stocked with necessary supplies. * Process ...

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Service Desk Associate information

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$8

$18

$35

How much do service desk associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service desk associate in Frederick, MD is $18.85, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.12 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Frederick, MD? The most popular types of Service Desk jobs in Frederick, MD are:
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What cities near Frederick, MD are hiring for Service Desk Associate jobs? Cities near Frederick, MD with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,211 per year, or $18.9 per hour.

Front Desk Associate (Per-diem HD 9/1/2026) Greenbelt, MD, Laurel, MD, Germantown, MD, Rockville, MD

PM Pediatric Care

Rockville, MD • On-site

$17 - $28/hr

Part-time

Posted 29 days ago

PM Pediatric Care rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Summary
The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.
Description
To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Greets families professionally both in person and on the phone.
  • Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
  • Accesses empathy and active listening in difficult interpersonal situations
  • Supports patient care quality initiatives as directed
  • Coordinates escalations and urgent issues to ensure timely and complete resolutions
  • Collaborates and communicates with site leadership to facilitate management of complex patient issues
  • Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
  • Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
  • Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
  • Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance

#LI-KJ1
  • Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
  • Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
  • Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
  • Executes other duties as assigned

Qualifications
  • Team player that can function independently in a fast-paced environment
  • Intermediate skills with Microsoft Office Suite.
  • Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason
  • Excellent customer service and telephone skills
  • Strong verbal and written communication skills
  • Professional and friendly demeanor
  • Quality focused and detail oriented
  • Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.
  • Outstanding time management, organizational, and critical thinking skills
  • Superior situational awareness and ability to successfully react to urgent situations
  • Prior experience in a healthcare environment and knowledge of medical insurance preferred
  • Socially perceptive and ability to relate to children and how they interact with their families
  • Comfortability with routinely shifting demands
  • Navigate multiple computer systems
  • Prior Front Desk, concierge, customer service or other hospitality experience preferred.
  • High school diploma or GED

Compensation:
$17 - $28/hour
The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO Statement
PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.

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