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Service Desk Associate Jobs in Franklin, MA (NOW HIRING)

MIT Human Resources

Desk Associate

Cambridge, MA · On-site

DESK ASSOCIATE , Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services ...

Planet Fitness

Front Desk Associate

Boston, MA · On-site

$15.25 - $19.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Boston, MA · On-site

$15.25 - $19.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Boston, MA

$15.25 - $19.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Beltone New England

Front Desk Associate

Barrington, RI · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Barrington, RI ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Planet Fitness

Front Desk Associate

Boston, MA · On-site

$15.25 - $19.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Beltone New England

Front Desk Associate

Barrington, RI · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Barrington, RI ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Beltone New England

Front Desk Associate

Woonsocket, RI · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Woonsocket, RI ... Delivering exceptional customer service to our amazing patients with friendliness, compassion, and ...

Playbook Exp

Front Desk Associate (Contractor)

Boston, MA · On-site

$15.25 - $19.50/hr

Front Desk Associate Your mission as a Front Desk Associate, is to serve as the face of the Summer ... Provide Exceptional Member Service: Greet members, guests, and prospective members in a friendly ...

Butter's House LLC

Be Seen First

Front Desk Associate

Milford, MA · On-site

$18 - $20/hr

Job Details -- Front Desk Associate * Do you love dogs and enjoy working in a friendly, fast-paced ... Answer phones, reply to emails, and provide accurate service, pricing, and availability information

Art of Problem Solving

Front Desk Associate

Waltham, MA

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Lincoln, MA · On-site

$15.25 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Newton, MA

$15.25 - $19.75/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

Art of Problem Solving

Front Desk Associate

Weston, MA · On-site

$15 - $19.50/hr

The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...

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Service Desk Associate information

See Franklin, MA salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Franklin, MA is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $24.04 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What job categories do people searching Service Desk Associate jobs in Franklin, MA look for? The top searched job categories for Service Desk Associate jobs in Franklin, MA are:
What cities near Franklin, MA are hiring for Service Desk Associate jobs? Cities near Franklin, MA with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Franklin, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,616 per year, or $20.5 per hour.

Desk Associate

MIT Human Resources

Cambridge, MA • On-site

Full-time

Posted 24 days ago

Job description

DESK ASSOCIATE, Housing and Residential Services, will be responsible for providing administrative and operational support for the graduate residence on behalf of Housing and Residential Services (HRS), Division of Student Life (DSL); work closely with the Housing Operations Managers and Housing Unit-12 staff to provide customer oriented services including check-in and check-outs, record keeping, mail and package handling, and guest/visitor policies for residents and live-in staff; and conduct Break Officer support for staff breaks and meals, cover desk shifts for weekly desk staff to support vacations, sick time, and emergencies.

A full job description is available here: https://studentlife.mit.edu/about-dsl/careers/

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About MIT Human Resources

Sourced by ZipRecruiter

Our mission is to advance a vibrant and diverse work community where individuals and groups thrive and contribute to MIT's excellence. We offer Support, Services, and Programs to enhance your work life. We're here to help. MIT is committed to helping employees achieve a healthy balance between their careers and the full lives they lead off-campus. Explore all of MIT's Work & Life resources, including MyLife Services, which provides 24/7 access to a network of experts available to help with life’s challenges.

Industry

Human resource programs administration

Company size

1 - 10 Employees

Headquarters location

Cambridge, MA, US

Year founded

2014

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