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Service Desk Associate Jobs in Covington, LA (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Phenom People

Customer Service Part Time

Slidell, LA · On-site

Retail Sales Associate Opportunity We are happy you have taken time out of your day to check out ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Inserso

Network Support Technician

New Orleans, LA · On-site

... Service Desk supported Tier II environment. This position relies on instructions and pre ... Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably ...

PetSuites

Customer Service Representative

Covington, LA · On-site

$13.75 - $18.75/hr

Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ... You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared ...

AEG Vision

Optician

Hammond, LA · On-site

$13.25 - $17.25/hr

... services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply ...

AEG Vision

Optician

Hammond, LA · On-site

$13.25 - $17.25/hr

... services, pricing, upgrades, promotions, etc. * Collaborates with technicians, front desk associates, Managers, and Optometrist. * Sells miscellaneous products such as cleaners, contact lens supply ...

Dop Antiques

Be Seen First

Part-Time Sales & Showroom Operations Associate

New Orleans, LA · On-site

$15 - $18/hr

This is not a desk-only administrative position or a cashier-only retail position. During the same ... CLIENT SERVICE AND SALES RESPONSIBILITIES * Welcome showroom clients and provide warm, professional ...

Dop Antiques

Be Seen First

Part-Time Sales & Showroom Operations Associate

New Orleans, LA · On-site

$15 - $18/hr

This is not a desk-only administrative position or a cashier-only retail position. During the same ... CLIENT SERVICE AND SALES RESPONSIBILITIES * Welcome showroom clients and provide warm, professional ...

Home Depot

Cashier

New Orleans, LA · On-site

$11.25 - $15.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Covington, LA

Service Desk Associate information

See Covington, LA salary details

$7

$17

$32

How much do service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service desk associate in Covington, LA is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $20.48 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Covington, LA?

For Service Desk Associate jobs in Covington, LA, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Covington, LA look for?

The top searched job categories for Service Desk Associate jobs in Covington, LA are:

What cities near Covington, LA are hiring for Service Desk Associate jobs?

Cities near Covington, LA with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Covington, LA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,270 per year, or $17.4 per hour.

Guest Service Agent

Commonwealth Hotels

New Orleans, LA • On-site

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Join Our Team at The Sonesta ES Suites New Orleans!
The Sonesta ES Suites New Orleans is seeking a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you'll interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Key Responsibilities for the Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for a Luxury Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Apply today!

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