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Service Desk Analyst Two Jobs in Portland, OR (NOW HIRING)

Service Desk Team Lead

Portland, OR ยท On-site

$75K - $85K/yr

We have two offices--Lake Oswego, OR and Palatine, IL -- but employees may choose to work from ... Strong analytical problem-solving skills with demonstrated ability to explain complex technical ...

Service Desk Team Lead

Portland, OR ยท On-site

$75K - $85K/yr

We have two offices-Lake Oswego, OR and Palatine, IL - but employees may choose to work from their ... Strong analytical problem-solving skills with demonstrated ability to explain complex technical ...

Service Desk Team Lead

Portland, OR ยท Hybrid

$75K - $85K/yr

We have two offices--Lake Oswego, OR and Palatine, IL -- but employees may choose to work from ... Strong analytical problem-solving skills with demonstrated ability to explain complex technical ...

IT Manager, Help Desk

Vancouver, WA ยท On-site

$115K - $145K/yr

This leader drives service excellence through strong team leadership, disciplined service ... Strong communication, analytical, management, and organizational skills. Preferred * Experience ...

This leader drives service excellence through strong team leadership, disciplined service ... Strong communication, analytical, management, and organizational skills. Preferred * Experience ...

Escalate confirmed, ambiguous, high-risk, or complex alerts to SOC Analyst 2, SOC Analyst 3, or SOC ... desk, networking, systems administration, or SOC monitoring. * Basic experience using SIEM, EDR ...

Credit Analyst II

Vancouver, WA ยท On-site

$74K - $111K/yr

... service to both internal and external clients. * Excellent interpersonal skills; ability to ... Credit Analyst II - $74,012 - $111,018 The compensation range represents the low and high end of ...

Credit Analyst II

Portland, OR ยท On-site

$74K - $111K/yr

... service to both internal and external clients. * Excellent interpersonal skills; ability to ... Credit Analyst II - $74,012 - $111,018 The compensation range represents the low and high end of ...

Credit Analyst II

Portland, OR ยท On-site

$74K - $111K/yr

... service to both internal and external clients. * Excellent interpersonal skills; ability to ... Credit Analyst II - $74,012 - $111,018 The compensation range represents the low and high end of ...

Apps Systems Analyst II

Portland, OR ยท On-site

$43.11/hr

Information Services is no exception. IS drives so much of what we do, and we look for experts in ... In this Epic Applications Systems Analyst II role, you will also formulate and define system ...

Carson is looking for a detail-oriented professional to join our team as a Credit Analyst II ... Deliver exceptional customer service. * Support team operations with administrative tasks and ...

... Analyst). In this role, you'll be the bridge between our internal sales teams and external ... Deliver exceptional customer service. * Support team operations with administrative tasks and ...

... Analyst). In this role, you'll be the bridge between our internal sales teams and external ... Deliver exceptional customer service. * Support team operations with administrative tasks and ...

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Service Desk Analyst Two information

See Portland, OR salary details

$15

$25

$37

How much do service desk analyst two jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for service desk analyst two in Portland, OR is $25.55, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.56 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What are popular job titles related to Service Desk Analyst Two jobs in Portland, OR?

For Service Desk Analyst Two jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst Two jobs in Portland, OR look for?

The top searched job categories for Service Desk Analyst Two jobs in Portland, OR are:

What cities near Portland, OR are hiring for Service Desk Analyst Two jobs?

Cities near Portland, OR with the most Service Desk Analyst Two job openings:

Service Desk Analyst

Sherwood, OR โ€ข On-site

BizTek People, Inc. | APA International Placement Consultants

$22 - $30.25/hr

Contractor

Re-posted 9 hours ago


Job description


Title: Service Desk Analyst
Duration: 5 Months
Location: Sherwood, OR
Description
Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
The contractor may also be required to take on-call shifts.
RESPONSABILITIES
  • Assist employees when theycall the services desk
  • Respond to emails, logtickets, update tickets, and resolve tier 1 support issues
  • Be the primary owner of aticket. See the ticket from start to finish to ensure work is finished
  • Write knowledge base articlesto help reduce future tickets and enable our end-users to self-service
  • Able to lift 35 pounds
  • Able to work at a desk for an8-hour shift

Requirements
REQUIREMENTS
The Contractor Service Desk Analyst needs to have knowledge of the following software and frameworks:
  • Basic ITIL Concepts
  • Microsoft 365
  • Microsoft Office
  • Experience supporting iOSdevices
  • Experience troubleshootingtechnical issues
  • Experience providing supportin a remote environment