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Service Desk Analyst Two Jobs in Nebraska (NOW HIRING)

As a Compensation Analyst II , you'll play a key role in Pacific Life's growth and long-term ... Exceptional customer service and verbal/written communication. * Comfort making compensation ...

Business Analyst II

Lincoln, NE · On-site

$65 - $85/hr

Business Analyst II Lincoln, NE, US 2 days ago Requisition ID: 1448 Assurity is looking for ... Experience in testing, managing teams develop RESTFul APIs, windows services, and database ...

Works closely with Service Desk personnel on problem resolution and follow-up. PRINCIPAL JOB ... Minimum of two (2) years' experience in PC support activities required. Prior computer support ...

Works closely with Service Desk personnel on problem resolution and follow-up. PRINCIPAL JOB ... Minimum of two (2) years' experience in PC support activities required. Prior computer support ...

Works closely with Service Desk personnel on problem resolution and follow-up. PRINCIPAL JOB ... Minimum of two (2) years' experience in PC support activities required. Prior computer support ...

Works closely with Service Desk personnel on problem resolution and follow-up. PRINCIPAL JOB ... Minimum of two (2) years' experience in PC support activities required. Prior computer support ...

Business Analyst II

Lincoln, NE · On-site

$70 - $95/hr

Two or more years of business analyst experience required. * Professional oral and written ... Experience in testing, managing teams develop RESTFul APIs, windows services, and database ...

New

The Commercial Credit Analyst II provides advanced credit analysis and underwriting support for the ... Excellent communication and customer service abilities * Ability to work independently and ...

The Commercial Credit Analyst II provides advanced credit analysis and underwriting support for the ... Excellent communication and customer service abilities * Ability to work independently and ...

Sr. Help Desk Associate

Kearney, NE · On-site

$16 - $21.75/hr

Two years post-secondary coursework 2 years professional experience with desktop and/or IT helpdesk/service desk Knowledge and experience with Microsoft Office Suite, Windows and/or Apple macOS ...

Showing results 41-60

Service Desk Analyst Two information

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What job categories do people searching Service Desk Analyst Two jobs in Nebraska look for?

The top searched job categories for Service Desk Analyst Two jobs in Nebraska are:

What cities in Nebraska are hiring for Service Desk Analyst Two jobs?

Cities in Nebraska with the most Service Desk Analyst Two job openings:

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


Key responsibilities

  • Administer compensation-related processes and transactions within Workday, including compensation changes, one-time payments, incentive payments, and employee updates.

  • Maintain compensation and job architecture data through the creation, update, and validation of job profiles, job attributes, and compensation eligibility rules.

  • Prepare recurring and ad hoc compensation reports, analyses, and workforce data to support Compensation, HR, and business stakeholders.


Pacific Life rating

7.8

Company rating: 7.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

197th of 315 rated insurance


Job description

Job Description:

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We're actively seeking a talented Compensation Analyst II to join our HR Compensation team in Newport Beach, CA or Omaha, Nebraska (hybrid work schedule).

As a Compensation Analyst II, you'll play a key role in Pacific Life's growth and long-term success by support the successful administration and execution of the Company's compensation programs by maintaining compensation and job architecture data, administering Workday compensation processes, supporting annual compensation activities, and ensuring data integrity, compliance, and operational excellence. Deliver reporting, analytics, market data support, and project execution that enable informed compensation decisions, drive process improvements, and support key compensation initiatives, including Workday optimization and job architecture enhancements.

This role is on-site 4 days per week and work from home 1 day per week in Newport Beach, CA,Omaha, NE, or Charlotte, NC.

How you will make an impact:

Compensation Operations & Administration

  • Administer compensation-related processes and transactions within Workday, including compensation changes, one-time payments, incentive payments, and employee updates.

  • Maintain compensation and job architecture data through the creation, update, and validation of job profiles, job attributes, and compensation eligibility rules.

  • Support the annual compensation planning process through system administration, testing, audits, troubleshooting, and data validation activities.

  • Monitor and respond to compensation-related Workday inquiries, ensuring timely and accurate resolution of issues.

  • Perform ongoing audits of compensation and job data to ensure accuracy, compliance, and data integrity.

  • Partner with Payroll,People Business Partners, Talent Acquisition, and other stakeholders to ensure compensation programs are administered consistently and effectively.

  • Develop and maintain compensation process documentation and identify opportunities to improve operational efficiency through automation and process enhancements.

Reporting, Analytics & Compliance

  • Prepare recurring and ad hoc compensation reports, analyses, and workforce data to support Compensation, HR, and business stakeholders.

  • Conduct data audits, reconciliations, and compliance reviews to support compensation governance and regulatory requirements.

  • Support compensation-related analyses by gathering, validating, and organizing internal and external compensation data.

  • Assist in the preparation of reporting and materials used to support compensation planning, program administration, and leadership decision-making.

  • Support compliance activities, including FLSA reviews, compensation audits, policy adherence, and documentation requirements.

  • Monitor compensation data trends and identify discrepancies requiring review or corrective action.

Salary Surveys & Market Data Support

  • Support participation in compensation surveys through data collection, validation, submission, and documentation activities.

  • Maintain compensation survey records, supporting data, and market pricing resources.

  • Assist in the preparation of market data reports and benchmarking analyses used to support compensation programs and decision-making.

  • Partner with Compensation team members to ensure market data is accurately reflected within compensation systems, structures, and reporting tools.

Compensation Programs & Projects

  • Support compensation programs, structures, and system configurations are accurately administered and maintained.

  • Support implementation activities associated with compensation initiatives, job architecture enhancements, and Workday optimization projects.

The experience you will bring:

  • BS/BA in Business. Specialization in Human Resource Management, Finance, or related experience is preferred.

  • Three (3) years of cumulative experience as a Compensation Specialist.

  • Ability to partner with business leadership and collaborate with multiple stakeholders within the organization.

  • Strong knowledge of HR practices and labor legislation.

  • Exceptional customer service and verbal/written communication.

  • Comfort making compensation adjustment recommendations based on market data analysis.

  • Ability to work with large datasets to extract meaningful insights.

  • Ability to self-direct and exercise sound independent judgement within established guidelines.

  • Ability to maintain confidentiality and handle compensation-related issues with discretion.

  • Ability to clearly and concisely document compensation processes and procedures.

What will make you stand out:

  • Demonstrated compensation experience within a multi-faceted insurance and/or financial services company.

  • Workday or other HCM platform experience.

  • Strength in developing executive presentation materials and storytelling as part of communication and stakeholder management.

  • Professional certifications (PHR, CCP).

  • Demonstrated practice of leveraging various tools and resources to stay up to date on industry trends, changes in regulations, and emerging best practices in compensation.

Salary Ranges per Location:

  • Charlotte, NC: $77, 130 - $94, 270

  • Newport Beach, CA: $84, 870 - $103, 730

  • Omaha, NE: $73, 260 - $89, 540

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees areempowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging.Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

#LI-JA1

#LI-hybrid

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$77,130.00 - $94,270.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

  • Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

  • Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

  • Paid Parental Leave as well as an Adoption Assistance Program

  • Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.


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About Pacific Life

Sourced by ZipRecruiter

When you purchase life insurance and retirement solutions, you're buying a promise. A promise that today, tomorrow or ten years from now, we'll be there. For more than 150 years, our clients have trusted Pacific Life to protect what matters most to them - their families, their businesses, their futures.

Industry

Finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1868

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