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Service Desk Analyst Two Jobs in Nebraska (NOW HIRING)

Nebraska Medicine

Service Desk Analyst - Third Shift

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk Analyst - Third Shift Two years IT Help Desk or other related IT experience required. Bachelor's degree in computer science, mathematics or related field OR equivalent combination of ...

TekShapers

Service Desk Analyst (L1)

Ralston, NE · On-site

$18.50 - $25.25/hr

Role : Service Desk Analyst (L1) Location : Omaha, NE & Scottsdale, AZ & Kansas City, MO ... Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.

WoodmenLife

Business Analyst II

Omaha, NE · On-site +1

$75K - $105K/yr

BA II provide these services to our business partners and then lead Agile teams to document ... The Business Analyst II is responsible for leading the review of assigned business processes end-to ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location ... Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.

E-Solutions

Service Desk L1 support

Omaha, NE · On-site

$19.50 - $26.75/hr

Service Desk L1 Support User Support: Answer incoming calls, chats, and emails from users needing ... Escalation: Route complex or unresolved issues to appropriate Level 2/3 technical teams.

New

Diverse Lynx

L1 Service Desk Support

Omaha, NE · On-site

$19.50 - $26.75/hr

L1 Service Desk Support Work Location with Zip code ... Omaha, NE 68102 - Onsite Duration of the project: 2+ Months Would you require the candidates to ...

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Service Desk Analyst Two information

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What job categories do people searching Service Desk Analyst Two jobs in Nebraska look for?

The top searched job categories for Service Desk Analyst Two jobs in Nebraska are:

What cities in Nebraska are hiring for Service Desk Analyst Two jobs?

Cities in Nebraska with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

Service Desk Analyst - Third Shift

Nebraska Medicine

Omaha, NE • On-site

$19.50 - $26.75/hr

Full-time

Posted 10 days ago

Nebraska Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
Third Shift (United States of America)
Service Desk Analyst - Third Shift
***Midnight to 8:30 a.m. Monday through Friday***
When technology issues arise, our colleagues count on the Service Desk to keep them connected, productive, and focused on what matters most, caring for our patients. As a Third Shift Service Desk Analyst, you'll be a critical first line of support, troubleshooting a wide range of software, hardware, access, and technology issues while providing exceptional customer service to colleagues across Nebraska Medicine. This is an opportunity for a skilled IT professional who enjoys solving problems, thinking on their feet, and making an impact behind the scenes. If you thrive in a fast-paced environment, communicate with confidence, and enjoy being the person who can help turn a technology problem into a solution, we'd love to hear from you!
Details: Service Desk Analyst - Third Shift
  • Candidate must live in Nebraska or Iowa
  • This is a hybrid position - able to work remotely
  • Preferred consideration will be given to applicants with Experience in an academic or healthcare environment
  • Resume REQUIRED for consideration

Why Work at Nebraska Medicine?
  • Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
  • Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
  • Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
  • Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!
This Service Desk Analyst will work third shift and troubleshoot straight-forward to fairly complex software and hardware problems via telephone or email. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage incident to subject matter expert within the organization.
Required Qualifications: Service Desk Analyst - Third Shift
• Two years IT Help Desk or other related IT experience required.
• Bachelor's degree in computer science, mathematics or related field OR equivalent combination of education/experience combined (One year of education equals one year of experience) required.
• Proficiency in Microsoft Operating Systems and Office Suite, Web Browsers, Adobe and Antivirus software required.
• Interpersonal skills and ability to work well with others required.
• Phone skills and professional demeanor required.
• Strong verbal and written communication skills required.
• Ability to handle multiple tasks simultaneously required.
• Strong problem solving skills required.
Preferred Qualifications: Service Desk Analyst - Third Shift
• Experience in an academic or healthcare environment preferred.
• Knowledge of Virtual Private (VPN) software, Apple-Macintosh OS & devices, printers, scanners, laptops, notebooks, iOS, Android Smart devices, and other peripherals; networking configuration; IBM PC Intel and compatible architectures preferred.
• Knowledge of enterprise grade IT Service Management systems such as ServiceNow, Remedy and/or Cherwell preferred.
• Helpdesk applicable support, ServiceNow, Windows or CompTIA certifications preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.

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