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Service Desk Analyst I Jobs in Springfield, MO (NOW HIRING)

Harp's Food Stores

Office Clerk

Springfield, MO · On-site

$13 - $16.75/hr

Service Desk Procedures - I supervise Service Desk and financial services procedures including providing tills, opening and closing the service desk, selling financial services products, refunds ...

jmark

System Administrator I

Springfield, MO · On-site

$45K - $55K/yr

You will work independently and as part of a team to answer service desk calls, urgently analyze ... Utilize service-specific tools and technologies (i.e., ConnectWise Suite, Network * Management tool ...

jmark

System Administrator I

Springfield, MO · On-site

$45K - $55K/yr

You will work independently and as part of a team to answer service desk calls, urgently analyze ... Utilize service-specific tools and technologies (i.e., ConnectWise Suite, Network * Management tool ...

Atrium Hospitality

PT Front Desk Associate

Springfield, MO · On-site

$12.75 - $16.25/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... For anyone considering a career with Atrium, I highly recommend it. The company is big on internal ...

Atrium Hospitality

PT Front Desk Associate

Springfield, MO · On-site

$12.50 - $16/hr

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect ... For anyone considering a career with Atrium, I highly recommend it. The company is big on internal ...

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Service Desk Analyst I information

See Springfield, MO salary details

$13

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How much do service desk analyst i jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk analyst i in Springfield, MO is $21.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst I vs Service Desk Technician?

AspectService Desk Analyst IService Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like HDI or CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ common
Work EnvironmentHelp desk or call center setting, providing technical support to end-usersIT support environment, troubleshooting hardware and software issues for users
Employer & Industry UsageCommon in IT service providers, corporate IT departments, government agenciesUsed in similar settings, often interchangeable with Service Desk Analyst I in job listings

Both roles involve providing technical support, troubleshooting issues, and assisting end-users. The main difference lies in terminology; 'Service Desk Analyst I' emphasizes a focus on customer service and communication skills, while 'Service Desk Technician' may highlight technical troubleshooting skills. Employers often use these titles interchangeably, but the core responsibilities and qualifications are similar.

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For Service Desk Analyst I jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst I jobs in Springfield, MO look for?

The top searched job categories for Service Desk Analyst I jobs in Springfield, MO are:

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Cities near Springfield, MO with the most Service Desk Analyst I job openings:

Service Desk Analyst I jobs near you
Infographic showing various Service Desk Analyst I job openings in Springfield, MO as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,578 per year, or $21.9 per hour.

SOC Analyst I

Heartland Business Systems, LLC

Springfield, MO • On-site

Full-time

Retirement, PTO

Posted 9 days ago

Heartland Business Systems rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

Description:

The Security Operations Center (SOC) Analyst I provides real time security monitoring and threat hunting in our Security Operations Center. This individual will have the opportunity to work with customers across many industries by providing managed security services such as XDR, SIEM, vulnerability scanning, firewall, and end point management. This position will also provide exceptional customer service by assisting customers in identifying potential security incidents, attack sources, root causes and/or threat actors.

Roles and Responsibilities/ Essential Functions:

  • Provides security event monitoring and analysis to identify critical cyber security events for clients.
  • Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
  • Perform event correlation using information gathered from a variety of sources to gain situational awareness and determine the effectiveness of an observed attack.
  • Document and escalate incidents (including event’s history, status, and potential impact for further action), that may cause ongoing and immediate impact to the environment.
  • Notify clients of suspected cyber incidents and articulate the event’s history, status, and potential impact of further action.
  • Work with customers to validate/resolve computer security incidents and vulnerability compliance.
  • Provides recommendations for system tuning and enhancements.
  • Create basic Analytic rules for automation for approval.
  • Provide basic support for SOC services including but not limited to Managed XDR, Managed EDR, Managed Security Awareness Training and Managed Vulnerability Scanning.
  • Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources.
  • Perform recurring customer status calls.
  • Draft Standard Operating Procedures (SOPs) as directed.
  • Participate in an after-hours on-call rotation.
Requirements:

How to qualify:

  • 1+ years working in Information Technology Administration, help desk or other equivalent experience.
  • Basic understanding of cybersecurity best practices.
  • Associate of Applied Science (AAS) or equivalent experience
  • Experience with security tools
  • Microsoft SC-900 (Within 6 months of employment)
  • Microsoft SC-300 (Within 1 year of employment)
  • Maintain an outcome focused mindset
  • Have strong prioritization skills
  • Always be a team player
  • Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

  • Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans)
  • Growth Opportunities
  • Community Involvement
  • Personal Development
  • Employee and Family Celebrations
  • Green Initiatives
  • Personal Time Off
  • Work Life Balance
  • Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.

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