The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This ...
The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This ...
Service Department
$13 - $15/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Quick apply
Service Department
$13 - $15/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Service Department
$13 - $15/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Quick apply
Service Department
$13 - $15/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Service Department
$14.50 - $17/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Quick apply
Service Department
$14.50 - $17/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Service Department
$11.25 - $13/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
Service Department
$11.25 - $13/hr
Service Advisor * Service Manager * Shuttle Driver * Flat Rate Technician * Window Tint Technician * Customer Service Representative
PORTER - SERVICE DEPARTMENT
Austin, TX · On-site
$14.25 - $17/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Austin, TX · On-site
$14.25 - $17/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Taylor, TX · On-site
$15.25 - $18.25/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Taylor, TX · On-site
$15.25 - $18.25/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Taylor, TX · On-site
$15.25 - $18.25/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Taylor, TX · On-site
$15.25 - $18.25/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Austin, TX · On-site
$14.25 - $17/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
Austin, TX · On-site
$14.25 - $17/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
$13.75 - $16.50/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
PORTER - SERVICE DEPARTMENT
$13.75 - $16.50/hr
The Service Department Porter assists the Service Department in maintaining the Service drive and service parking lots, and in transporting vehicles to appropriate departments for service. Job ...
Be Seen First
Service Department Advisor
Houston, TX · On-site
We are looking for an experienced and motivated Service Department Advisor to join our team. The ideal candidate will have strong customer service skills, automotive service knowledge, and experience ...
Quick apply
Be Seen First
Service Department Advisor
Houston, TX · On-site
We are looking for an experienced and motivated Service Department Advisor to join our team. The ideal candidate will have strong customer service skills, automotive service knowledge, and experience ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Be Seen First
Service Department Advisor
Houston, TX · On-site
We are looking for an experienced and motivated Service Department Advisor to join our team. The ideal candidate will have strong customer service skills, automotive service knowledge, and experience ...
Quick apply
Be Seen First
Service Department Advisor
Houston, TX · On-site
We are looking for an experienced and motivated Service Department Advisor to join our team. The ideal candidate will have strong customer service skills, automotive service knowledge, and experience ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service department Valet.
Austin, TX · On-site
$14.75 - $17.75/hr
The Service Porter is responsible for performing a variety of duties as they relate to the operation of the service department. This position interacts daily with Customers, Technicians, Service ...
Service Department Clerk
Mcallen, TX · On-site
$14 - $18/hr
Training & development Experience in creating repair orders for customers and communication with the service department. Responsibilities * Promptly meets and greets customers * Creates Repair Order ...
Quick apply
Service Department Clerk
Mcallen, TX · On-site
$14 - $18/hr
Training & development Experience in creating repair orders for customers and communication with the service department. Responsibilities * Promptly meets and greets customers * Creates Repair Order ...
Service Department Service Manager
Cedar Park, TX · On-site
$70K - $80K/yr
Oversee day-to-day operations of the pool service department, ensuring all scheduled, repairs, and cleanings are completed on time. * Develop and implement efficient workflows and service procedures ...
Quick apply
Service Department Service Manager
Cedar Park, TX · On-site
$70K - $80K/yr
Oversee day-to-day operations of the pool service department, ensuring all scheduled, repairs, and cleanings are completed on time. * Develop and implement efficient workflows and service procedures ...
Service Department Clerk
Mcallen, TX · On-site
$14 - $18/hr
Training & development Experience in creating repair orders for customers and communication with the service department. Responsibilities * Promptly meets and greets customers * Creates Repair Order ...
Service Department Clerk
Mcallen, TX · On-site
$14 - $18/hr
Training & development Experience in creating repair orders for customers and communication with the service department. Responsibilities * Promptly meets and greets customers * Creates Repair Order ...
$10.50 - $14/hr
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our ...
Quick apply
$10.50 - $14/hr
Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our ...
Service Department information
What is a service department?
A Service Department is a division within a company or organization responsible for providing support, maintenance, and repair services for products or equipment. In industries such as automotive, technology, or appliances, the Service Department assists customers with troubleshooting, routine maintenance, and resolving technical issues. Their primary goal is to ensure customer satisfaction by keeping products functioning properly and addressing any concerns promptly.
What are the key skills and qualifications needed to thrive in a service department role, and why are they important?
To excel in a Service Department role, a strong understanding of customer service principles, problem-solving abilities, and relevant technical knowledge (such as automotive or equipment repair) are essential, often supported by a high school diploma or technical certifications. Familiarity with service management software, diagnostic tools, and scheduling systems is commonly required. Excellent communication, patience, and teamwork are standout soft skills for effectively addressing customer concerns and coordinating with colleagues. These skills and qualities are crucial for ensuring customer satisfaction, efficient workflow, and the overall success of the service operation.
What are some common challenges faced by professionals working in a service department, and how can they be addressed?
Professionals in a Service Department often encounter challenges such as managing high volumes of customer requests, balancing multiple priorities, and ensuring timely resolution of service issues. Effective communication, strong organizational skills, and a customer-focused mindset are crucial to overcoming these challenges. Additionally, leveraging team collaboration and utilizing service management tools can help streamline workflows and improve overall efficiency. Continuous learning and staying updated with the latest service protocols also contribute to better performance and job satisfaction.
What is the difference between Service Department vs Service Technician?
| Aspect | Service Department | Service Technician |
|---|---|---|
| Credentials | Varies; often includes certifications in specific equipment or systems | Typically requires technical certifications or licenses related to specific machinery or systems |
| Work Environment | Office, workshop, or on-site at client locations | Primarily on-site at customer locations or in workshops |
| Employer & Industry Usage | Used by companies managing multiple service roles; oversees service operations | Used by individual technicians performing repairs and maintenance |
The Service Department is a broader organizational unit responsible for managing service operations, while a Service Technician is an individual who performs hands-on repair and maintenance tasks within that department. The department oversees multiple technicians and service processes, whereas the technician focuses on executing specific service tasks.
What are the most commonly searched types of Service Department jobs in Texas?
The most popular types of Service Department jobs in Texas are:
Other
Medical, Dental, Vision, Retirement
Re-posted 19 days ago
Job description
Pay: - Pay varies by location
Location: Grand Prairie, TX
Summary: The Service Department Manager at American Food & Vending leads the refreshment service department, overseeing the maintenance, repair, and optimization of vending and refreshment equipment. This role is responsible for driving operational excellence, ensuring customer satisfaction, and developing a high-performing service team. The Service Manager sets strategic goals, manages budgets, and fosters a culture of safety, innovation, and continuous improvement.
Responsibilities:
- Provide strategic leadership and direction for refreshment service department, ensuring alignment with company goals and standards.
- Supervise, mentor, and develop Service Supervisors and Service Technicians, including performance management, training, and succession planning.
- Oversee the scheduling, execution, and quality of equipment maintenance and repair activities, ensuring minimal downtime and maximum customer satisfaction.
- Analyze operational data and service metrics to identify trends, implement process improvements, and optimize resource allocation.
- Collaborate with cross-functional teams (Sales, Operations, Technical Support) to deliver integrated solutions and resolve complex service issues.
- Manage inventory, procurement, and vendor relationships to ensure timely availability of parts, tools, and supplies.
- Develop and implement safety protocols, compliance standards, and risk mitigation strategies.
- Lead customer engagement initiatives, address escalated concerns, and ensure service excellence for key accounts.
- Prepare and manage departmental budgets, monitor expenses, and drive cost-saving initiatives.
- Maintain accurate records of service activities, equipment performance, and customer feedback.
- Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance service delivery.
Qualifications:
- Minimum of 5 years of progressive experience in refreshment/vending service management or related field, with at least 2 years in a supervisory or managerial capacity.
- Advanced technical expertise in mechanical and electrical systems, with proven ability to troubleshoot and resolve complex issues.
- Demonstrated leadership, team building, and people development skills.
- Strong analytical, organizational, and project management abilities.
- Excellent communication, negotiation, and customer service skills.
- Proficiency in service management software and data analysis tools.
- Bachelor’s degree in business administration, Engineering, or related field preferred; technical certifications a plus.
About Us
Together, American Food & Vending and American Dining Creations form one of the nation’s largest privately held dining and refreshment service organizations. Family-owned and headquartered in Syracuse, NY, we have served clients nationwide for more than 80 years, delivering customized dining and refreshment solutions across business, education, healthcare and cultural environments.
Recognized by NAMA and our peers as Operator of the Year, we combine national capabilities with a personal, responsive approach to create exceptional experiences for our clients and guests.
Our Mission
To create moments of happiness through customized hospitality experiences that delight guests and bring people together.
Our Vision
To be the best in the industry at elevating hospitality experiences for places where people want to be.
Our Values: F.I.R.S.T.
Family – Treat people as family.
Integrity – Do the right thing.
Responsiveness – Listen first. Then act with urgency.
Service Excellence – Deliver exceptional experiences every day.
Teamwork – Win together.
American Food & Vending Offers:
- Weekly pay
- 401K with company match
- Employee Assistance Program
- Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
- Ongoing training and development programs
- Bonus Programs for eligible positions
American Food & Vending is an Equal Opportunity Employer.
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