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Service Delivery Jobs in Chicago, IL (NOW HIRING)

CyrusOne

Service Delivery Technician III

Aurora, IL · On-site

$35 - $43/hr

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Jobs in Chicago, IL

Service Delivery information

See Chicago, IL salary details

$29.9K

$96.8K

$165.3K

How much do service delivery jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service delivery in Chicago, IL is $96,771.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,700.00 and $131,900.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Chicago, IL?

The most popular types of Service Delivery jobs in Chicago, IL are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $96,771 per year, or $46.5 per hour.

Manager, Regional Service Delivery

AIT Worldwide Logistics, Inc.

Palatine, IL • On-site

$105K - $158K/yr

Full-time

Posted 2 days ago

New

AIT Worldwide Logistics rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

246th of 366 rated logistics

Job description

Join us at AIT, where we believe every day presents an opportunity to make a global impact!
Were problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
The Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.
  • Logistics & Transportation:
    • Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.
    • Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.
    • Coordinate with carriers and vendors to maintain service quality and mitigate risk.
  • White Glove Service Management:
    • Lead and support white-glove teams responsible for:
    Rack installation in data centers.
    Delivery and staging of components such as servers, cabling, and network hardware.
    Debris removal and site cleanup post-installation.
    Conduct site surveys and risk assessments for new data center projects.
    Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs.
    Ensure compliance with industry regulations, security standards, and contractual obligations.
  • Team Leadership & Operational Excellence:
    • Recruit, train, and mentor white-glove service teams.
    • Foster a culture of safety, accountability, and operational excellence.
    • Coordinate scheduling and resource allocation for multiple concurrent projects.
    • Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.
    • Monitor service performance, identify improvement opportunities, and implement corrective actions.
    • Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
  • Customer Experience:
    • Act as the primary point of contact for clients during delivery and installation projects.
    • Ensure professional on-site conduct and timely resolution of customer inquiries.
    • Provide proactive communication and status updates to internal and external stakeholders.
  • Performs other duties as assigned
  • Complies with all policies and standards
  • The wage range for this position is $105,720-$158,850 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education
Bachelor's Degree (required)
Experience
6+ years of experience in service delivery, logistics, or data center operations (required)
Knowledge, Skills, and Abilities
Proven expertise in managing high-value shipments and white-glove services. High
Strong knowledge of rack installation, cabling, and data center infrastructure. High
Excellent leadership, communication, and problem-solving skills.
Familiarity with ISO, OSHA, and TAPA standards. High
Experience with risk assessment and site survey protocols. Medium
Proficiency in project management tools and reporting systems. Medium

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

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