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Service Delivery Jobs in Tennessee (NOW HIRING)

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

Ensures required IT services are identified, developed, and supported to the satisfaction of the ... Systems & Technology Integration * IT Infrastructure * Solution Delivery Methodologies * Managing ...

Delek US

Sr Manager, IT Service Delivery

Nashville, TN · On-site

Ensures required IT services are identified, developed, and supported to the satisfaction of the ... Systems & Technology Integration * IT Infrastructure * Solution Delivery Methodologies * Managing ...

Hitachi

IT Service Delivery Manager

Alamo, TN · On-site

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

In this highly visible role, you'll guide end-to-end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business ...

bestway

0751 - Service Center Delivery Driver

Jackson, TN · On-site

$16 - $20/hr

Summary / Objective The Service Delivery Driver is responsible for delivering and retrieving products to and from the store locations as well as other business customers. As the Service Delivery ...

bestway

0751 - Service Center Delivery Driver

Jackson, TN · On-site

$16 - $20/hr

Summary / Objective The Service Delivery Driver is responsible for delivering and retrieving products to and from the store locations as well as other business customers. As the Service Delivery ...

Lowe's

Market Delivery Manager - XDT

Loudon, TN · On-site

What You Will Do The Market Delivery Manager (MDM) is primarily responsible for ensuring Delivery Customer Satisfaction thru service and quality control standards, for customers in a specific market ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Jobs in Tennessee

Service Delivery information

See Tennessee salary details

$26.3K

$85.3K

$145.7K

How much do service delivery jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery in Tennessee is $85,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,600.00 and $116,200.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Tennessee?

The most popular types of Service Delivery jobs in Tennessee are:

What cities in Tennessee are hiring for Service Delivery jobs?

Cities in Tennessee with the most Service Delivery job openings:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $85,261 per year, or $41 per hour.

Sr Manager, IT Service Delivery

Delek US

Nashville, TN • On-site

Full-time

Medical, Retirement

Re-posted 14 days ago

Job description

Are you looking for a career in a dynamic and innovative company that values versatility, growth, and teamwork? Look no further than Delek US Holdings!
WHAT IS DELEK? WHAT DO WE DO?
We are a boutique-sized diversified downstream energy company with a range of assets, including petroleum refining and logistics.
  • Our refineries in Texas, Arkansas, and Louisiana have a combined crude capacity of 302,000 barrels per day
  • Our logistics business currently owns and operates 720 miles of crude and product pipelines, a 600-mile crude oil gathering system, and storage tanks and terminals.

DELEK BENEFITS:
We offer fantastic benefits that include up to a 10% match on 401K on your hire start, with a vesting timeline of only one year, along with medical benefits that start on day onewith a 30% premium rebate annually! We value your well-being and all employees now have access to the Calm app for FREE, which is used for meditation, stress management, and better sleep. Through our performance management program, you can earn additional annual incentives as you set and achieve goals. Our pay for performance culture motivates our employees to improve Delek's year-over-year company, business unit, and individual results. With some of the highest bonus payouts in recent years, we know that our success is due to our talented and dedicated team. We are looking for individuals like you to help us continue this momentum and bring new ideas to the table. At Delek, you will have the opportunity to make an impact and grow your career in a supportive and innovative environment.
JOB SUMMARY
Develops effective relationships with business units, divisions, or groups of users. Ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues.
EDUCATION AND EXPERIENCE
  • 4 year / Bachelor's Degree (Required)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  • Two (2) or more years Management experience (Required)
  • Eight (8) or more years Experience in a related field (Required)
  • No Licensure or Certification Required.

JOB REQUIREMENTS
  • Business Acumen
  • Business Processes
  • Contract Management
  • Governance Frameworks
  • Systems & Technology Integration
  • IT Infrastructure
  • Solution Delivery Methodologies
  • Managing Across Organizational Lines
  • Relationship Management
  • Strategic Planning
  • Managing People
  • Change Agility
  • Collaboration
  • Decision Makeing
  • Drive for Results
  • Team Building
  • communication
  • Learning Agility
  • Ownership
  • Ability to lift up to 50 pounds, Must be able to squat and stand repeatedly during workday, May need to help move equipment and work in small office spaces, Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)
  • Maintains professional relationships with the Delek's business units at various job levels to ensure alignment to assist them in reaching their goals
  • Maintains and communicates aligned IT strategy while building the technology roadmap with IT initiatives in support of the business strategy
  • Manages a cross-functional offshore team to support busienss service requests and manage SLAs
  • Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
  • Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
  • Supports budget planning and execution
  • Understands and applies the various IT methodologies which include project management, service management and system architecture
  • Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
  • Assists in implementing fixes for performance issues within support applications
  • Assists with implementing computing architecture based on approved designs
  • Works to identify customer requirements and technical scoping for upcoming projects, partnering with Infosys outsourcing teams on execution
  • Provides reports to management, as required
  • While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES
CHANGE AGILITY (LEVEL 3 APPLYING):
Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.
COLLABORATION (LEVEL 3 APPLYING):
Sees connection points across the organization and partners effectively with others to achieve common goals.
DECISION MAKING (LEVEL 3 APPLYING):
Selects a course of action to reduce risk and uncertainty and create optimal outcomes.
DRIVE FOR RESULTS (LEVEL 3 APPLYING):
Drives to achieve challenging performance objectives.
TEAM BUILDING (LEVEL 3 APPLYING):
Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.
#LI-EB1
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.
BECOME PART OF THE ENERGY
It's an exciting time to join Delek. We're on a mission to attract, retain, and engage the best and brightest talent - those who are great team players and leaders who make it their first priority to serve.
  • We are performance driven
  • We value a passion for excellence
  • We value teamwork
  • We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job - we want to help you build a career.
Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today.
Welcome to Delek US Holdings

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