Service Delivery Program Manager Jobs in Dallas, TX

JOB SUMMARY:

The Program Manager manages programmatic requirements of the Workforce Investment Act, Welfare Transition or targeted programs and supervises team members to achieve and/or exceed goals established. 

ESSENTIAL FUNCTIONS:

• Maintains subject matter expert level knowledge on all appropriate federal, state, and local laws, regulations, and procedures for the identified program. Communicates new and/or modified policies and procedures to staff.
• Provides technical assistance to center staff to improve performance as well as quality and customer satisfaction. Works closely with Quality Manager to ensure program compliance. May be responsible for managing the Community Work Experience Program (CWEP).
• Identify, develop, implement, and monitor strategies, tactics, and standard operating procedures to ensure program compliance and success. Manages and conducts analysis of workforce activities to ensure implementation of policies and procedures. Evaluates compliance with policies and procedures and adherence to contract requirements.
• Collaborates with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicates effectively with management and appropriate staff regarding areas of improvement and provide recommendations or suggestions for enhancements. Be the point person for programmatic issues and resolutions.
• Develop & deliver program specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and work with the appropriate leadership team member(s) to determine instructional methods for all new and refresher training. Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to program.
• Be actively engaged within all relevant operations that leads to the success of staff, communities, centers, and the system. This predominantly is achieved through effective leadership, sound analysis, and outstanding communication. Analyze programmatic and other related data, identify trends; and mobilize staff to take action.
• Supervise, manage, and direct the work and function of unit team to ensure benchmarks are achieved and/or exceeded. Main function of unit is to handle the necessary tracking of customer participation activities and hours to allow career counselors to concentrate on providing the best services to businesses and job seekers. Unit is also responsible for conducting internal file audits at each center. Be the point person for utilizing WT/SNAP database tracking system or similar tool to monitor program participant engagement. Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timelines.
• Design & deliver user friendly status & trending reports to operations management team to track performance outcomes and other related key data. Develops & provides performance summary to Managing Director by the 10th workday of each month. 
•  Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:

• Excellent verbal and written communication skills.
• Prefer knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Prefer work experience in a performance-based environment, public or private, the ability to analyze and interpret information and data and provide relevant feedback for action.
• Strong leadership skills, ability to motivate staff and provide advice to management.
• Demonstrated problem solving and critical thinking skills.
• Familiarity with the communities being served.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the general public.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED required. 
• Associates or undergraduate degree strongly preferred.
• Three years of related work experience preferred.
• Additional work experience may be considered in lieu of educational requirements.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing.  Working conditions are primarily in an office environment. Occasional driving and travel  may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:                             

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and the youth population of Southern Nevada. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas, Florida, and Southern Nevada. C2 GPS’ guiding principle is that to successfully navigate workforce development solutions; our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. 

  Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

• Health Insurance (with low cost options for employee-only plans)   
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability  
• Pet Insurance

   Equal Opportunity Employer: minority/female/disability/veteran