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Service Delivery Program Manager Jobs in Baltimore, MD

J29 Inc.

Program Manager

Millersville, MD · On-site

$100K - $120K/yr

... service programs at the State, Federal, and Commercial levels. Overview J29 is seeking an ... Ensure 99% on-time deliverable compliance across all pharmacy tasks. * Manage risk, quality control ...

LufCo

Program Manager

Aberdeen, MD · On-site

$120K - $225K/yr

We partner with high-impact programs to deliver advanced engineering, cybersecurity, signal ... Prior experience with Service Contract Reporting (SCR) via SAM.gov and Wide Area Workflow (WAWF ...

LufCo

Program Manager

Aberdeen, MD · On-site

$120K - $225K/yr

We partner with high-impact programs to deliver advanced engineering, cybersecurity, signal ... Prior experience with Service Contract Reporting (SCR) via SAM.gov and Wide Area Workflow (WAWF ...

LufCo

Program Manager

Aberdeen, MD · On-site

$100 - $125/hr

We partner with high-impact programs to deliver advanced engineering, cybersecurity, signal ... Prior experience with Service Contract Reporting (SCR) via SAM.gov and Wide Area Workflow (WAWF ...

TMPC Inc

Program Manager

Fort George G Meade, MD · On-site

Program Manager * Location: Fort Meade * Citizenship Required:United States Citizenship * Clearance ... Coordinates the work activities for multiple functions to ensure satisfying delivery * Responsible ...

TCOM, L.P.

Program Manager

Columbia, MD · On-site

$140K - $190K/yr

... delivery of high-quality products and services that meet contractual, technical, cost, schedule ... The Program Manager serves as the primary customer interface, directs cross-functional company ...

TCOM, L.P.

Program Manager

Columbia, MD · On-site +1

$140K - $190K/yr

... delivery of high-quality products and services that meet contractual, technical, cost, schedule ... The Program Manager serves as the primary customer interface, directs cross-functional company ...

Aegon

Director, Service Delivery

Baltimore, MD · Hybrid

$210K/yr

Manage operational budgets and resources, ensuring optimal allocation of funds. * Lead, mentor, and ... Employee Recognition Program * Referral Bonus Programs Inclusion & Diversity We believe our ...

TMPC

Program Manager

Fort George G Meade, MD · On-site

Program Manager * Location: Fort Meade * Citizenship Required: United States Citizenship ... Coordinates the work activities for multiple functions to ensure satisfying delivery * Responsible ...

TMPC Inc

Program Manager

Fort George G Meade, MD · On-site

Program Manager * Location: Fort Meade * Citizenship Required: United States Citizenship ... Coordinates the work activities for multiple functions to ensure satisfying delivery * Responsible ...

MANTECH

Program Manager

Fort George G Meade, MD · On-site

Experience conducting requirements analysis, resource allocation, project costing, deliverable ... Active PMP, FAC-P/PM Mid-Level, or DAWIA Level 2 Program Management certification. Clearance ...

Prominent Global Solutions

Program Manager

Hanover, MD · Remote

$100K - $120K/yr

PGS is looking for a Program Manager/IT Lead to provide strategic program management and IT project ... are delivered in accordance with organizational objectives, regulatory requirements, and ...

Prominent Global Solutions

Program Manager

Hanover, MD · Remote

$100K - $120K/yr

... are delivered in accordance with organizational objectives, regulatory requirements, and ... providing IT program and project management leadership in support of the customer's mission.

Quantum Sky

Program Manager

Fort George G Meade, MD · On-site

$175K - $225K/yr

Services include current and future UC capabilities spanning audio visual, video conferencing ... Coordinate Quantum Sky and Subcontractor Teammates in the delivery of customer requirements.

Altus, LLC

Program Manager

Aberdeen Proving Ground, MD · On-site

$120K - $180K/yr

... delivering status reports, highlighting the progress of efforts being undertaken. * Manage ... These include high-quality software development services, system modeling and simulation ...

Altus LLC

Program Manager

Aberdeen, MD · On-site

$120K - $180K/yr

... delivering status reports, highlighting the progress of efforts being undertaken. * Manage ... These include high-quality software development services, system modeling and simulation ...

Quantum Sky

Program Manager

Fort George G Meade, MD · On-site

$175K - $225K/yr

Services include current and future UC capabilities spanning audio visual, video conferencing ... Coordinate Quantum Sky and Subcontractor Teammates in the delivery of customer requirements.

Prominent Global Solutions

Program Manager

Hanover, MD · Remote

$100K - $120K/yr

... are delivered in accordance with organizational objectives, regulatory requirements, and ... providing IT program and project management leadership in support of the customer's mission.

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Showing results 41-60

All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Baltimore, MD

Service Delivery Program Manager information

See Baltimore, MD salary details

$28.8K

$93.3K

$159.5K

How much do service delivery program manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service delivery program manager in Baltimore, MD is $93,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Baltimore, MD are hiring for Service Delivery Program Manager jobs?

Cities near Baltimore, MD with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program Manager

Millersville, MD • On-site

J29 Inc.
Business Management Consulting • 1 - 10 employees
Learn more about J29 Inc.external

$100K - $120K/yr

Full-time

Posted 9 days ago

Job description

Position: Program Manager
Location: Remote
About J29
J29 is an employee centered healthcare management consulting company that specializes in processing, reviewing, and analyzing medical claims, records, disputes, and audits. Established in 2017, J29 prides itself on its employee centric culture and high employee retention rates that allow us to ensure that we are creating a working environment that prioritizesthe employeeexperience. Our team brings corporate performance that stretches to various areas where we can provide our clinical, healthcare policy, and complianceexpertisethrough our support to health and human service programs at the State, Federal, and Commercial levels.
Overview
J29 is seeking an experienced and skilled Program Manager to lead the DHA HPIS program. This Program Manager will oversee the DHA HPIS program and lead a team of Pharmacy SMEs and Data Analysts in support of the program's mission. As the primary point of contact for J29, this individual will coordinate closely with both internal teams and the client, representing J29 in all supervisor and program-related meetings.
Role & Responsibilities
  • Lead day-to-day project operations, work planning, and resource management.
  • Ensure 99% on-time deliverable compliance across all pharmacy tasks.
  • Manage risk, quality control, and performance reporting.
  • Coordinate communications, meetings, and contractual updates with DHA.
  • Lead and mentor a team of Pharmacy SMEs and data analysts, promoting a positive and performance-focused work culture.
  • Develop and implement strategic initiatives for program success, driving improvements in efficiency and customer satisfaction.
  • Monitor contract performance metrics, track progress, and ensure program compliance with DHA standards and contractual obligations.
  • Identify potential risks and challenges, implementing mitigation strategies and contingency planning to ensure seamless program delivery.

Experience / Expertise
  • Bachelor's degree in Business Administration, Health Administration, Public Health, or a related Program Manager field; Master's degree is preferred.
  • 5+ years' experience managing government health programs or pharmacy-related advisory contracts.
  • 3+ years of experience managing budgets, project control, subcontractor management, and client delivery.
  • Demonstrated experience/understanding of TRICARE, pharmacy benefit operations, or PBM industry practices.
  • Proven track record managing complex, analytics-driven engagements.

Preferred Qualifications
  • Familiarity with federal contracting processes and experience in subcontract management.
  • Knowledge of Defense Health Agency (DHA) policies and program operations.

Salary: $100,000-120,000
J29, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. J29, Inc. is a proud Veteran friendly employer.
J29 logo

About J29

Sourced by ZipRecruiter

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Millersville, MD, US

Year founded

2017

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