Service Delivery Program Manager Jobs in Baltimore, MD

The Program Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission.

• Responsible for all financial, technical, administrative, performance, and personnel aspects of the Gv&E contract and all component awards (e.g., Task Order/Delivery Order/Call).
• Responsible for the integration of key enterprise platforms and enterprise data services to ensure seamless data exchange, unified data management, and improved informational accessibility across the organization.
• Attend meetings and provide the IT Program Manager (IT PgM) and/or the IT PgM's designees with briefing information in the form of presentations, papers, and/or analyses as directed by the IT PgM.
• Develop and maintain a Program Management Plan (PgMP) to include a project and administrative management plan as a foundation for technical direction and resource management planning.
• Foster the leveraging of artificial intelligence (AI) integrations to enhance operational efficiency, strategic alignment, and data-driven decision-making.
• Establish and maintain a mature, customer-focused program management framework that enables continuous delivery of program and project outcomes, real-time alignment between operational environments and business data, risk-aware decision-making, efficient resource utilization, and cost-effective contract performance
• Responsible for the management and oversight of all Contractor and subcontractor personnel performing work under this task order, ensuring their performance meets established standards outlined in this Performance Work Statement, Quality Assurance Surveillance Plan (QASP), and as required by the Contracting Officer or the Contracting Officer's Representative (COR).
• Oversee performance management program for all project staff – mentor team leads and set quantifiable goals for employees
• Prepare and present regular program reviews, performance metrics, and executive-level briefings.
• Anticipate customer needs, propose innovative solutions, and align program outcomes with mission priorities. Propose ideas for on-contract growth.
• Serve as the primary client relationship manager within the program office
• Support capture, proposal, and business development activities related to follow-on and adjacent Client opportunities.
• Handles all administrative functions and liaisons with the government for establishing priorities and training in new technologies as needed.
• Provides high-level program management, budgeting, scheduling, trade-off analysis, and lifecycle costing; and conducts manpower assessments and risk management, as required.
• Manages the overall contract on-site. All sections report to this position. The administrative aspects of the contract are managed by this position.
• Ensures the manning and training of the contract staff is adequate for meeting the deliverables.

Required:

• Bachelor's Degree in Computer Science or similar Information Technology Field.
• 10 years' experience managing a program with an annual budget exceeding $9M
• Certification in program management (i.e. Program Management Professional (PMP)
• Knowledge of AI solutions
• Demonstrated success in working with client for on-contract business growth
• Excellent leadership, communication, and stakeholder engagement skills.
• Demonstrated experience managing personnel
• Demonstrated experience supporting business development activities, including identifying opportunities, supporting capture tasks, and writing proposal sections.
• Secret clearance

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability