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Service Delivery Program Manager Jobs in Austin, TX

Esolvit, Inc.

Program Manager

Austin, TX · On-site

... Services (HHS) departments and agencies. This role empowers HHS staff to effectively develop a data analytics program, up to and including the use of AI to synthesize and report accurate data for ...

US Department of the Treasury

Program Manager

Austin, TX · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

Tricentis

Program Manager

Austin, TX · On-site

The Team The Security Program Management role is a force multiplier for the Infosec organization; we partner closely with engineering teams across Tricentis to deliver impactful and scalable security ...

Advanced Micro Devices

Program Manager

Austin, TX · On-site

Experience in program management, business operations, engineering operations, chief of staff, or ... services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all ...

Advanced Micro Devices, Inc

Program Manager

Austin, TX · On-site

$86K/yr

Experience in program management, business operations, engineering operations, chief of staff, or ... services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all ...

Advanced Micro Devices, Inc

Program Manager

Austin, TX · On-site

Experience in program management, business operations, engineering operations, chief of staff, or ... services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all ...

Socket.dev

Program Manager

Austin, TX · On-site

Experience in program management, business operations, engineering operations, chief of staff, or ... services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all ...

Fooda

Program Manager

Austin, TX · On-site

The Program Manager is the dedicated leader responsible for the success of Fooda's largest and most ... service, hospitality, or tech-enabled environment. * You're a proactive relationship builder. You ...

Fooda

Program Manager

Austin, TX · On-site

The Program Manager is the dedicated leader responsible for the success of Fooda's largest and most ... a service, hospitality, or tech‑enabled environment. * You're a proactive relationship builder.

Carvana

Customer Service Delivery

Austin, TX · On-site

$18 - $20/hr

As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay ... Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a ...

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All JobsService Delivery Program JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Austin, TX

Service Delivery Program Manager information

See Austin, TX salary details

$28.7K

$93.1K

$159.1K

How much do service delivery program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for service delivery program manager in Austin, TX is $93,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

Is a service delivery program manager higher than a project manager?

A Service Delivery Program Manager typically oversees multiple related projects and focuses on ensuring consistent service quality across programs, making their role broader and often higher in scope than a Project Manager, who manages individual projects. While both roles require strong leadership and organizational skills, the Program Manager usually has greater strategic responsibilities and may supervise Project Managers. The hierarchy can vary by organization, but generally, the Program Manager holds a higher-level position than the Project Manager.

What does a service delivery program manager do?

A service delivery program manager oversees the planning, execution, and delivery of services to clients, ensuring they meet quality standards and contractual obligations. They coordinate between teams, manage resources, monitor performance metrics, and implement process improvements to enhance service efficiency and customer satisfaction.

What cities near Austin, TX are hiring for Service Delivery Program Manager jobs?

Cities near Austin, TX with the most Service Delivery Program Manager job openings:

Service Delivery Program Manager jobs near you

Program Manager I, Ops Tech Solutions Delivery

Austin, TX • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

$115K - $115K/yr

Full-time

Posted 9 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,171 frontline employees who took The Breakroom Quiz

Job description

We're seeking a Service Readiness Program Manager who will own the end-to-end readiness lifecycle for technology changes impacting our grocery store environments. In this role, you will partner directly with product and engineering teams to assess incoming changes for support impact, coordinate the creation and maintenance of knowledge articles, develop training curricula for support desk technicians, and validate operational readiness prior to go-live. You will serve as the primary point of contact between technology stakeholders and the support desk, translating complex technical changes into actionable support strategies that enable our teams to deliver exceptional customer experiences from day one.
The ideal candidate thrives in ambiguity, can manage multiple concurrent service transitions, and brings a bias for action when identifying gaps in readiness

You will be expected to build and maintain strong cross-functional relationships across Whole Foods Market and Amazon teams while driving continuous improvement in how we prepare for and execute service transitions. This is a high-visibility role where your work directly impacts the support experience for thousands of store employees and millions of customers across our grocery ecosystem.
Key job responsibilities
- Lead comprehensive project intake and approval processes for technology implementations
- Facilitate cross-functional collaboration between project managers, technical experts, and service desk leadership
- Develop strategic improvement plans using data-driven insights and comprehensive analysis
- Create compelling business cases that quantify potential impacts and drive strategic decision-making
- Design and implement processes that enhance operational efficiency and service delivery
A day in the life
Your day will be a blend of strategic planning, collaborative problem-solving, and cross-functional engagement. You'll navigate intricate technology implementations, connect diverse teams, and translate complex technical requirements into actionable plans that drive meaningful change.
About the team
Our Worldwide Grocery Stores Service Desk Team is a collaborative, forward-thinking group dedicated to enhancing operational excellence

We're committed to creating innovative solutions that support our global grocery ecosystem, and we're looking for someone who can help us push the boundaries of what's possible. The Service Readiness Team (SRT) operates within this organization, serving as the critical bridge between technology deployment and operational readiness. The team ensures seamless service transitions for technology implementations and process changes across Whole Foods Market stores.

Through 3 core functions, training, knowledge management, and service transition management, the SRT ensures that support desk teams are fully prepared to assist end users from day one of any new launch or change.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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