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Service Delivery Program Manager Jobs in Atlanta, GA

Amer Technology, Inc

Program Manager

Atlanta, GA · On-site

The modernization effort is intended to improve citizen service delivery, operational efficiency ... The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA ...

New

Ubertal Inc

Program Manager

Atlanta, GA · On-site

Program Manager Location: Atlanta, GA (Hybrid - Onsite as directed by client) Job Type: Contract ... and service delivery. Key Responsibilities * Manage and coordinate tasks for small, medium, and ...

Techridge, Inc.

Program Manager

Atlanta, GA · Hybrid

$110/hr

GDOL - UI Inspire Program Manager Duration: 12 months Contract Location: Atlanta, GA ( Locals Only ... services. Experience working with multi-vendor delivery environments and state technology ...

New

Air Evac Lifeteam

Program Manager

Snellville, GA · On-site

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

Evergreen

Program Manager

Atlanta, GA · On-site

... record of delivering successful projects while collaborating with cross-functional teams ... Manage multiple complex programs within the Technical Professional Services practice * Implement ...

Air Evac Lifeteam

Program Manager

Snellville, GA · On-site

Program Manager (PM) provides leadership, support and the resources so that the base can deliver ... and service delivery issues. * Participates in the hiring of base operations personnel and ...

InfoLogitech, Inc.

Program Manager

Atlanta, GA · Hybrid

Job Positio : Program Manager Job Location : Atlanta, GA (Hybrid) Job Duration : 1 Year ... services. Required * Experience working with multi-vendor delivery environments and state ...

New

Evergreen

Program Manager

Atlanta, GA · Hybrid

... record of delivering successful projects while collaborating with cross-functional teams ... Manage multiple complex programs within the Technical Professional Services practice * Implement ...

ADP

Service Delivery Consultant

Alpharetta, GA · On-site

ADP is hiring a Service Delivery Consultant II. * Do you get a crazy amount of joy being able ... Your primary role is to provide technical support and assistance to our Managed Payroll Teams ...

Internal Revenue Service

Program Manager

Chamblee, GA · On-site +1

$125K - $197K/yr

Electronic Products and Services Support (EPSS) * Operations Support REVIEW THE ADDITIONAL ... Utilizing financial management principles, managing program budgets, monitoring program ...

ADP

Service Delivery Consultant

Alpharetta, GA · On-site

ADP is hiring a Service Delivery Consultant II. * Do you get a crazy amount of joy being able ... Your primary role is to provide technical support and assistance to our Managed Payroll Teams ...

Fisec Global

Program Manager

Atlanta, GA · On-site

Ensure timely delivery of program milestones with high quality. Required Skills: * Exceptional communication and stakeholder management skills. * Strategic mindset with the ability to see the big ...

EAE USA

Program Manager

Tucker, GA

... and delivery of strategic programs that support organizational objectives and client commitments ... construction, engineering, or service-based programs. * Experience with business process ...

NLB Services

Program Manager

Atlanta, GA · On-site

... delivery of services among different program activities to increase efficiency. -Monitors and ... Manages all project funds according to established accounting policies and procedures. Quals-

NLB Services

Program Manager

Atlanta, GA · On-site

... delivery of services among different program activities to increase efficiency. -Monitors and ... Manages all project funds according to established accounting policies and procedures. Quals-

NLB Services

Program Manager

Atlanta, GA · On-site

... delivery of services among different program activities to increase efficiency. -Monitors and ... Manages all project funds according to established accounting policies and procedures. Quals-

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All JobsService Delivery Program Manager JobsService Delivery Program Manager Jobs in Atlanta, GA

Service Delivery Program Manager information

See Atlanta, GA salary details

$27.9K

$90.3K

$154.3K

How much do service delivery program manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for service delivery program manager in Atlanta, GA is $90,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $123,100.00 per year, depending on experience, location, and employer.

What does a program delivery manager do?

A program delivery manager oversees the planning, execution, and delivery of multiple related projects within an organization to ensure they meet business objectives. They coordinate teams, manage resources, monitor progress, and communicate with stakeholders to ensure timely and quality delivery, often using project management tools and methodologies. Strong leadership, organizational skills, and industry certifications like PMP are typically important for this role.

What is the highest paid delivery job?

For a Service Delivery Program Manager, the highest paid roles typically include senior or executive-level positions such as Director of Service Delivery or Vice President of Service Delivery, which can offer six-figure salaries. These roles often require extensive experience, leadership skills, and certifications like PMP or ITIL, and they oversee large teams and complex projects in service management environments.

What are the 4 components of service delivery?

For a Service Delivery Program Manager, the four components of service delivery typically include service design, service transition, service operation, and continual service improvement. These components ensure that services are effectively planned, implemented, managed, and improved to meet client needs and organizational goals. Understanding these elements helps in managing service quality, efficiency, and customer satisfaction.

What is the difference between Service Delivery Program Manager vs Service Delivery Manager?

AspectService Delivery Program ManagerService Delivery Manager
ResponsibilitiesOversees multiple projects and programs to ensure service delivery aligns with strategic goalsManages day-to-day service delivery operations and client satisfaction
FocusStrategic planning and program coordinationOperational execution and team management
CredentialsTypically requires project management certifications (PMP, PgMP)Often holds certifications like ITIL, PMP
Work EnvironmentCorporate, client-facing, cross-functional teamsOperational teams, client support, service delivery teams

The Service Delivery Program Manager focuses on managing multiple projects and aligning service delivery with strategic objectives, while the Service Delivery Manager handles daily operations and client satisfaction. Both roles require strong project management skills and certifications like PMP or ITIL, but their scope and focus differ significantly.

What does a service delivery manager do?

A service delivery manager oversees the delivery of services to clients, ensuring that service levels meet contractual agreements and quality standards. They coordinate between teams, manage client relationships, and optimize processes to improve efficiency and customer satisfaction. Strong communication, project management skills, and familiarity with service management tools like ITIL are essential for this role.
Service Delivery Program Manager jobs near you
Program Manager

Program Manager

Amer Technology, Inc

Atlanta, GA • On-site

Other

Posted yesterday

Job description

*Local Metro Atlanta Candidates*
*REQUIRED Certifications MUST be ACTIVE.
**Candidate’s resume MUST reflect ALL the REQUIRED skills in their jobs performances**
Position Overview

The Georgia Department of Labor (GDOL) is undertaking the UI Inspire modernization program, a large-scale initiative to transform the State’s Unemployment Insurance (UI) systems for Benefits, Tax, and Appeals operations. The modernization effort is intended to improve citizen service delivery, operational efficiency, system security, and program integrity while enabling scalable, cloud-enabled digital services for claimants, employers, and agency staff.
 
GDOL seeks a Senior level Program Manager to lead day-to-day program coordination and delivery oversight for the UI Inspire initiative. The Program Manager will work closely with GDOL leadership, the Georgia Technology Authority (GTA), vendor teams, and business stakeholders to ensure timely delivery of modernization milestones, federal readiness compliance, and successful go-live of the new UI platform targeted for September 2026. This role will also ensure a successful transition of the platform to maintenance and operations in the following months.
 
This role will coordinate technical and operational readiness activities across multiple workstreams, including system development, testing, data migration, federal certification readiness, business scenario validation, and organizational change management. The Program Manager will also support executive decision-making by monitoring project risks, managing dependencies, and ensuring adherence to governance processes established for the modernization program.
Key Responsibilities
Program and Project Management
• Lead planning, execution, and monitoring of the UI Inspire modernization project, ensuring alignment with GDOL strategic modernization goals. Solve complex problems and drive action across the organization. 
• Coordinate activities across Benefits, Tax, and Appeals modernization workstreams and associated vendor delivery teams.
• Develop and maintain integrated program schedules, milestone tracking, and risk mitigation strategies aligned with the planned September 2026 go-live timeline.
• Track delivery of critical implementation milestones including system testing, user acceptance testing, data migration validation, security testing, and production readiness.
• Manage dependencies between vendor deliverables, agency readiness activities, and federal certification requirements. 
• Track and report on project budget.
 
Vendor Oversight and Delivery Coordination
• Serve as the primary coordination point between GDOL leadership, GTA, and the system implementation vendor.
• Monitor and drive vendor progress against project milestones and ensure timely resolution of development issues, defects, and delivery risks.
• Support implementation of accelerated delivery approaches including AI-assisted development and testing initiatives proposed for the project.
• Facilitate issue escalation, decision support, and cross-team coordination to maintain project momentum.
 
Federal Readiness and Compliance Management
• Coordinate GDOL readiness activities required under federal unemployment insurance modernization guidance, including UIPL 11-18 Change 2 readiness expectations.
• Ensure completion of key readiness artifacts including:
o End-to-end validation of critical UI business scenarios
o Data reconciliation accuracy validation
o External partner interface certification
o Load and performance testing results
o Operational readiness documentation and staff training validation.
• Support preparation of readiness documentation required for federal certification prior to go-live.
 
Governance and Stakeholder Engagement
• Present project status and issues to agency leadership.
• Support program governance structures including Steering Committee and executive leadership oversight groups.
• Facilitate regular project status meetings, steering committee updates, and executive briefings.
• Track action items and decisions related to scope, prioritization of functionality, and release readiness.
• Maintain transparent reporting on project progress, risks, escalation of key issues, and mitigation strategies.
 
Implementation Readiness and Deployment Planning
• Coordinate planning for implementation readiness activities including:
o Data migration verification and validation
o User acceptance testing cycles
o Security, accessibility, and performance testing
o Production environment readiness
o Go-live dry runs and rollback procedures.
• Support development of Go/No-Go decision criteria, cutover planning, and post-go-live stabilization activities.
 
Organizational Change and Operational Readiness
• Coordinate with GDOL business units to ensure readiness of agency staff and operational teams.
• Support training coordination including train-the-trainer programs and end-user training deployment.
• Ensure call center, adjudication, and operational workflows align with the new system design.
• Promote adoption of new processes and technology capabilities across GDOL business units.
 
Required Qualifications
• Bachelor’s degree in information systems, public administration, business administration, computer science, or related field.
• 10+ years of experience managing large-scale IT modernization or enterprise system implementation projects.
• Demonstrated experience managing government technology modernization initiatives, preferably in unemployment insurance, workforce systems, or human services.
• Experience working with multi-vendor delivery environments and state technology governance frameworks.
• Strong knowledge of Agile, hybrid, or iterative software delivery methodologies.
• Experience coordinating development, system testing, data migration, and implementation readiness activities.
 
• Experience supporting state unemployment insurance system modernization programs.
• Familiarity with federal certification processes and readiness expectations for UI systems.
• Experience managing cloud-based or enterprise platform implementations.
• Experience working with public sector program governance and executive oversight structures.
• PMP, PMI-ACP, or similar project management certification.
• PgMP certification.
 
Key Skills
• Large-scale IT modernization program management
• System Implementation vendor management
• Vendor and stakeholder coordination
• Risk and issue management
• Executive communication and reporting
• Implementation planning and operational readiness
• Cross-functional team leadership
 
Work Environment
This is a contract-based role supporting the Georgia Department of Labor. The Program Manager will collaborate closely with state leadership, program stakeholders, and vendor teams to deliver the UI Inspire modernization program.
 

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