Service Delivery Portfolio Manager Jobs (NOW HIRING)

For more than a century, BOK Financial has built lasting relationships by delivering innovative financial solutions tailored to business, consumer, and wealth clients. Our ability to combine national capabilities with local decision-making creates a unique advantage for our clients and communities. Through strategic diversification, financial strength, and a commitment to excellence, we continue to help individuals and organizations achieve their financial goals.

BOK Financial is seeking an experienced and strategic Product Delivery Portfolio Manager to lead a portfolio of technology and product delivery domains. This critical leadership position drives portfolio execution across product, engineering, and delivery organizations, ensuring alignment of strategy, roadmap priorities, and software delivery outcomes throughout the product and software development lifecycle. As a trusted partner to business and technology leaders, you will align priorities, guide portfolio investments, and ensure successful delivery of strategic initiatives. You will oversee Product Owners and Technical Analysts, establish delivery standards, drive continuous improvement, and make critical cross-domain decisions that optimize capacity, reduce risk, and maximize business outcomes.
This is an opportunity for a leader who excels at balancing strategy and execution while building strong partnerships across the organization.

At BOK Financial, collaboration, innovation, and continuous improvement are at the core of everything we do. Our teams leverage modern technologies, agile delivery practices, and a customer-focused mindset to solve complex business challenges. We foster an environment where ideas are valued, professional growth is encouraged, and employees are empowered to make a meaningful impact.
 

Portfolio Leadership & Strategy
Lead a portfolio of product delivery domains, ensuring strategic alignment between business objectives, technology initiatives, and delivery roadmaps.
Drive portfolio planning, prioritization, and roadmap development to maximize value delivery and organizational impact.
Partner with business and technology executives to establish priorities, evaluate investment decisions, and align delivery outcomes with strategic goals.
Serve as the primary business relationship leader for assigned portfolios, providing visibility into delivery performance, risks, and opportunities.

Delivery Excellence & Governance
Establish and reinforce product delivery standards, practices, and governance across assigned domains.
Monitor portfolio health through delivery metrics, performance indicators, dependency management, and forecasting.
Identify risks, constraints, and delivery challenges early, providing actionable recommendations and mitigation strategies.
Ensure coordinated execution across teams, improving planning quality, sequencing, readiness, and delivery predictability.

Prioritization & Decision Making
Lead cross-domain prioritization and trade-off decisions involving scope, timing, capacity, risk, and business value.
Utilize data-driven insights and performance metrics to guide portfolio decisions and improve outcomes.
Balance competing priorities while maintaining focus on strategic objectives and customer value.

Leadership & Team Development
Lead, mentor, and develop Product Owners and Technical Analysts, creating a culture of accountability, collaboration, and continuous improvement.
Establish clear expectations and best practices that strengthen product ownership, business analysis, and delivery execution.
Foster professional growth while promoting consistent, high-quality delivery practices across teams.

Continuous Improvement
Champion ongoing improvements to product delivery capabilities, tools, processes, and methodologies.
Identify organizational gaps and emerging opportunities to enhance effectiveness, scalability, and business outcomes.
Promote innovation and operational excellence throughout the product delivery lifecycle.

Required
Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
10+ years of experience in Product Management, Product Ownership, Program Delivery, Portfolio Management, or Technology Leadership roles.
Proven experience leading complex product portfolios, multi-team initiatives, or enterprise technology programs.
Demonstrated success partnering with senior business and technology stakeholders to deliver strategic outcomes.
 

Preferred
Experience operating within in the SDLC, Agile, Product Delivery, or Product Operating Model environments.
Experience working in large, complex, or highly regulated industries such as banking or financial services.
Professional certifications in Agile, Product Management, Program Management, or related disciplines.
 

Key Competencies
Portfolio and Product Delivery Leadership
Strategic Planning and Roadmap Management
Executive Stakeholder Management
Portfolio Governance and Performance Management
Cross-Functional Leadership
Risk Identification and Mitigation
Data-Driven Decision Making
Capacity and Demand Management
Strategic Prioritization
Systems Thinking
Change Leadership and Continuous Improvement
Team Development and Coaching
 

What Makes You Successful
You think strategically while driving flawless execution.
You excel at navigating ambiguity and making informed decisions across competing priorities.
You can clearly communicate complex delivery insights to executive audiences.
You build trusted partnerships and influence outcomes across organizational boundaries.
You inspire teams, elevate performance, and cultivate a culture focused on delivering business value.