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Service Delivery Manager Contract Jobs in Michigan

EmergencyMD

Technical Delivery Manager V

Detroit, MI · On-site

$124 - $179/hr

Job Title Technical Delivery Manager V Job Location Detroit, MI (Hybrid) Job Type Contract * Manage ... Financial services or consulting background. * Experience with AI-assisted productivity tools. #J ...

Recar

Order and Delivery Operation Manager

Troy, MI · On-site

As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...

Slate Auto

Order and Delivery Operation Manager

Troy, MI · On-site

As an Order and Delivery Operations Manager, you will be responsible for leading a team of Order ... Work with Slate Delivery Partners on placing TOs for service parts necessary to repair issues found ...

Domino's

Technical Delivery Manager

Ann Arbor, MI · On-site

The Technical Delivery Manager plays a pivotal role in driving high-impact initiatives across ... services), ensuring seamless execution of strategic priorities such as feature development ...

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Showing results 21-40

All JobsService Delivery Contract JobsService Delivery Manager Contract JobsService Delivery Manager Contract Jobs in Michigan

Service Delivery Manager Contract information

See Michigan salary details

$25.3K

$81.9K

$139.9K

How much do service delivery manager contract jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service delivery manager contract in Michigan is $81,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,600.00 and $111,600.00 per year, depending on experience, location, and employer.

How does a service delivery manager contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

What does a service delivery manager contract do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

What are the key skills and qualifications needed to thrive as a service delivery manager contract, and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

What are the most commonly searched types of Service Delivery Manager jobs in Michigan? The most popular types of Service Delivery Manager jobs in Michigan are:
What cities in Michigan are hiring for Service Delivery Manager Contract jobs? Cities in Michigan with the most Service Delivery Manager Contract job openings:
Service Delivery Manager Contract jobs near you

SAP Service Contract Administrator

Kiongroup

Grand Rapids, MI

$110K - $137K/yr

Full-time

Re-posted 24 days ago

Job description

Service Contract Administrator is a critical role responsible for ensuring that customer contracts, warranties, and functional locations are accurately established, maintained, and governed within SAP S/4HANA. This position ensures effective Service Business execution through proper contract and warranty determination, cost control, resource alignment, and service readiness. The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared
Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and high-quality customer service delivery.We offer:

What We Offer:

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$110,000 to $137,000 annual at the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role

  • Review and validate service contracts, including structure, billing, dates, and system linkage.
  • Coordinate intercompany contract requirements with global teams and renewal groups.
  • Ensure contracts are properly created, activated, and governed in SAP S/4HANA.
  • Manage third-party vendor contract alignment and support service order creation when needed.
  • Ensure warranties are correctly linked to Functional Locations and applied in service processes.
  • Review warranty-related service orders for eligibility and cost accuracy.
  • Align warranty coverage with service delivery methods and support reassignment decisions when required.
  • Determine if cost is accurately charged to the warranty and proper functional location.
  • Utilize Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
  • Monitor and apply financial controls such as stop-order criteria.
  • Support monthly financial activities, including cost settlement, forecasting, and variance analysis.
  • Ensure contracts and service orders are properly closed, with all costs settled in SAP S/4HANA.
  • Coordinate with Finance for accurate contract completion and reporting.

What We Are Looking For:

  • Bachelor's degree in Business Administration, Finance, Operations, or a related field, or equivalent experience.
  • 5+ years of experience in contract management, service operations, or warranty administration
  • Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
  • Experience collaborating with Finance, Project Teams, and Customer Service organizations.
  • Strong knowledge of contract lifecycle and warranty management
  • Working knowledge of SAP S/4HANA service and contract modules
  • Ability to interpret contract entitlements and apply them to service delivery.
  • Financial and cost management acumen
  • Strong planning, prioritization, and problemsolving skills.
  • Excellent communication and crossfunctional collaboration abilities
  • High attention to detail and process discipline
  • Experience managing contracts.
  • Familiarity with Service Cloud or similar CRM/ticketing platforms
  • Exposure to intercompany service delivery models
  • Understanding of straightline and completedrevenue recognition models.

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