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Service Delivery Director Jobs in Nevada (NOW HIRING)

Wynn Resorts

Director - In-Room Dining

Las Vegas, NV · On-site

Monitor service delivery to ensure consistent compliance with Wynn service standards and Forbes ... GM or Director-level experience in high-volume restaurants or in-room dining operations. * Previous ...

Empower Brands

Regional Director

Las Vegas, NV

As Regional Director, you will be the cornerstone of our operations in Las Vegas, leading a cross ... Ensure that all service delivery aligns with brand standards and exceeds client expectations.

Empower Brands

Regional Director

Las Vegas, NV · On-site

As Regional Director, you will be the cornerstone of our operations in Las Vegas, leading a cross ... Ensure that all service delivery aligns with brand standards and exceeds client expectations.

Empower Brands

Regional Director

Las Vegas, NV · On-site

As Regional Director, you will be the cornerstone of our operations in Las Vegas, leading a cross ... Ensure that all service delivery aligns with brand standards and exceeds client expectations.

Lancesoft INC

People Service Director (S)

Elko, NV · On-site

$95K - $135K/yr

Reporting directly to the CEO and working closely with C-Suite, the Director of People Services ... Directs and evaluates Human Resources operations, including patient care delivery, information ...

Lnw

Senior Director, Global Payroll

Las Vegas, NV

TheSenior Director, GlobalPayrollis responsible forendtoenddelivery of global payroll operations ... service delivery. * Lead, develop, and evaluate a global payroll team to ensurestrong ...

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Service Delivery Director information

See Nevada salary details

$37.2K

$216.9K

How much do service delivery director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service delivery director in Nevada is $202,609.00, according to ZipRecruiter salary data. Most workers in this role earn between $215,900.00 and $215,900.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Nevada?

The most popular types of Service Delivery jobs in Nevada are:

What are popular job titles related to Service Delivery Director jobs in Nevada?

For Service Delivery Director jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Nevada look for?

The top searched job categories for Service Delivery Director jobs in Nevada are:

What cities in Nevada are hiring for Service Delivery Director jobs?

Cities in Nevada with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $202,609 per year, or $97.4 per hour.

Director - In-Room Dining

Wynn Resorts

Las Vegas, NV • On-site

Full-time

Posted 28 days ago

Wynn Resorts rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

35th of 164 rated casinos

Job description

Company Description
Job Description
The Director of In-Room Dining is responsible for the strategic leadership, operational excellence, and financial performance of the In-Room Dining (IRD) department at Wynn Las Vegas and Encore. This position oversees all aspects of guest room dining operations, including service delivery, culinary coordination, staffing, training, quality assurance, budgeting, and guest satisfaction.
The Director ensures that all in-room dining experiences reflect Wynn Resorts' commitment to Forbes Five-Star service standards, luxury hospitality, and exceptional attention to detail. Working collaboratively with Food & Beverage, Hotel Operations, Culinary, Stewarding, Purchasing, and Revenue Management teams, this leader drives continuous improvement while maintaining the highest levels of guest satisfaction and operational efficiency.
Essential Responsibilities
Leadership & Operations
  • Provide strategic leadership and direction for all In-Room Dining operations across Wynn Las Vegas and Encore.
  • Develop departmental goals, operating procedures, service standards, and performance expectations aligned with resort objectives.
  • Lead and inspire management and line-level team members to create an exceptional guest experience.
  • Ensure seamless execution of all in-room dining services, including breakfast, all-day dining, overnight service, special requests, and large-scale guest orders.
  • Monitor service delivery to ensure consistent compliance with Wynn service standards and Forbes Five-Star expectations.
  • Conduct regular operational reviews and implement process improvements to increase efficiency and service excellence.

Guest Experience
  • Ensure every guest interaction reflects Wynn's luxury hospitality philosophy.
  • Resolve complex guest concerns and service recovery situations in a timely and professional manner.
  • Analyze guest feedback, satisfaction scores, and service metrics to identify opportunities for improvement.
  • Develop initiatives that enhance personalization, guest engagement, and memorable dining experiences.

Financial Management
  • Manage departmental budgets, labor costs, forecasting, and financial performance.
  • Analyze revenue trends, productivity measures, menu performance, and operational expenses.
  • Develop strategies to maximize profitability while maintaining service standards.
  • Monitor inventory controls, purchasing processes, waste reduction initiatives, and cost management practices.
  • Collaborate with Revenue Management and Food & Beverage leadership to optimize pricing and promotional strategies.

Talent Development
  • Recruit, train, mentor, and develop management and hourly team members.
  • Foster a culture of accountability, engagement, teamwork, and continuous learning.
  • Conduct performance evaluations and succession planning initiatives.
  • Ensure all team members receive appropriate onboarding, operational training, and service development opportunities.
  • Promote a positive work environment that supports Wynn Resorts' values and culture.

Compliance & Safety
  • Ensure compliance with all Wynn Resorts policies and procedures.
  • Maintain adherence to Nevada health regulations, food safety standards, sanitation requirements, and OSHA guidelines.
  • Monitor compliance with liquor regulations where applicable.
  • Ensure all required certifications, licenses, and work cards remain current.

Collaboration
  • Partner with Executive Chefs, Property Leadership, and other resort departments to support seamless guest experiences.
  • Participate in strategic planning, capital improvement discussions, and operational innovation initiatives.
  • Support resort-wide Food & Beverage objectives and special projects as assigned.

Qualifications
Required
  • Minimum 5 years of progressive Food & Beverage leadership experience, including multi-outlet or luxury hotel dining operations.
  • Demonstrated success managing departmental budgets, labor controls, and financial performance.
  • Strong knowledge of luxury hospitality operations and guest service principles.
  • Proven ability to lead, motivate, and develop high-performing teams.
  • Exceptional verbal and written communication skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Proficiency with Microsoft Office Suite and hospitality management systems.

Preferred
  • Bachelor's Degree in Hospitality Management, Business Administration, or related field.
  • Experience within Forbes Five-Star or AAA Five-Diamond hotel environments.
  • GM or Director-level experience in high-volume restaurants or in-room dining operations.
  • Previous leadership experience overseeing hotel in-room dining operations.
  • Knowledge of POS systems, inventory management platforms, and workforce management systems.

Physical Requirements
  • Ability to stand and walk for extended periods throughout the workday.
  • Ability to navigate multiple operational areas across the resort.
  • Ability to lift, carry, push, or pull up to 30 pounds when necessary.
  • Ability to work varying shifts, including weekends, holidays, evenings, and special events.
  • Ability to respond to operational needs in a fast-paced, luxury hospitality environment.

Wynn Resorts Core Expectations
  • Demonstrate an unwavering commitment to Forbes Five-Star service standards.
  • Lead with integrity, professionalism, and accountability.
  • Foster a culture of inclusion, teamwork, and continuous improvement.
  • Maintain the highest standards of guest service, operational excellence, and brand representation.
  • Consistently uphold Wynn Resorts' reputation as a global leader in luxury hospitality.

Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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