Service Contract Administrator Jobs in Racine, WI

Position Title:Construction Project Administrator
Base Salary: $78,000 to $126,000 annually DOE
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
Our Company Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy andfull attention.

• Empowering You: We help customers choose what is best forthem, and we support employees inimplementing new ideas and solutions.

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and eachother.

• Earning Your Trust: We build trust through clear, honest, humancommunication.

Job Summary
The Construction Project Administrator (CPA) role is critical to ensuring outside plant (OSP) construction work is performed to industry standards and meets requirements for cost and engineering expectations. The CPA is responsible for both inspecting the work of Ziply Fiber OSP contractors and guiding the work efforts of contract inspectors in the CPA's region to ensure all OSP work meets cost, timeline, and quality expectations for customers.
Essential Duties and Responsibilities
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
Field Inspections & Compliance
• Perform aerial and underground inspections along with audits of contractors performing inspections, corrections, and foreign pole transfers in accordance with the NESC and Ziply standards.
• Act as the first-level field approval for necessary changes found in field. Partner with Engineering and vendor team regarding potential solutions.
Contractor Oversight & Dispatch
• Assign and dispatch work to contract inspectors via email or through online database applications, with the ability to assist the contract inspectors in resolving NESC or FPT complex issues.
• Perform training of contract personnel in the accepted aerial plant inspection and correction methods used by Ziply, as well as the associated field software applications.
Process Improvement & Technology Enablement
• Involved in the development, trials, and implementation of new processes, process documentation, web applications, and field software involving NESC inspections and corrections, and pole transfer work.
Issue Resolution & Community Coordination
• Issue/dispute resolution: partner with vendor team to resolve issues that arise during the construction process. Bore-throughs, tree trimming, and other complaints with citizens impacted by the fiber deployment.
• Serve as a Municipality liaison, working with various municipalities regarding permitting, traffic control, and other concerns regarding the overall impact of OSP work within the community.
Financial & Cross-Functional Support
• Perform invoice processing, work within project workflow databases to review and process vendor invoicing adhering to Ziply accounting guidelines.
• Support Ziply Fiber values, works with team members across several disciplines including Business and Consumer, Network Services, various customer groups including homebuilders, general contractors, and sub-contractors.
Other Duties
• Performs other duties as required to support the business and evolving organization
Required Qualifications

• High school diploma or GED.
• Minimum five (5) years' experience in outsideplant (OSP) construction and/or OSP engineering.
• Familiarity with Microsoft Word, andPowerPoint; and proficient/comfortable with Microsoft Excel to include thedevelopment of forms, the use of internal and external hyperlinks, as wellas simple functions and their structure (i.e. COUNT, COUNTIF, SUBTOTAL,SUM, etc.).

• Must possess and maintain a valid State Driver's License and satisfactory driving record.
• Must complete a pre-employment drug screening.
Preferred Qualifications:
• Bachelor's Degree in a relevant field.
Knowledge, Skills, and Abilities

• Knowledge of the NESC, OSP constructiontechniques, telecom industry OSP best practices, and overall maintenanceof a safe job site is a must; with the ability to determine cost effectivesolutions to bring into compliance complex aerial cable problems.
• Ability to work with other team members to ensuretimely completion, quality work and safe working practices throughout thelabor and billing cycle.
• Ability to learn the current Ziplyconstruction unit coding is required in the contract inspection position.
• Ability and desire to continuously learn newsystems and applications.
• Intermediate understanding of the as-builtprocess for closing out OSP construction projects.
• Basic understanding of the NJUNS database andfamiliarity of joint use processes.
• Comfortable working in a fast-pacedenvironment.
• Possess strong leadership and decision-makingskills.
• Ability to influence others to meet projectobjectives.
• Ability to work independently and apply soundjudgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborateeffectively with other personnel to meet deadlines.
• Strong verbal and written communication,attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changingpriorities and schedules.
• Ability to provide excellent customer service.
• Effective conflict resolution skills.

Work Authorization
Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. This role involves driving up to 15%of the time within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.
Diverse Workforce / EEO
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a preemployment drug screening.
Ziply Fiber is a drug free workplace.
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