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Service Center Tech Jobs (NOW HIRING)

648 Connect

Call Center Tech

Du Bois, PA · On-site

$18 - $20/hr

At 648 Connect, based work from home, we pride ourselves on delivering exceptional service and fostering a professional yet friendly workplace. We're on the lookout for a dedicated Call Center Tech ...

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Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando ... outbound service center, consistent with service and quality standards. * Makes inbound and ...

LPL Financial

Mgr, Service Center

Fort Mill, SC · On-site

$66K - $111K/yr

The Service Center Manager at LPL Financial Corp is responsible for leading and developing a team ... Collaborate with other departments (e.g., Operations, Technology, Compliance) to streamline ...

AA2IT

Data Center Tech

Hillsboro, OR · On-site

Job Summary : AA2IT is seeking a Data Center Technician to provide on-site support for the ... The role involves troubleshooting, hardware installations, and ensuring compliance with IT service ...

TEKsystems

Date Center Tech

Mesa, AZ · On-site

$27 - $28/hr

Data Center Technician Location: Onsite - Mesa, East Valley PHX Employment Type: Full-Time We are ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

System One

Data Center Tech

Tampa, FL · On-site

$23 - $28/hr

Data Center Tech Location: Tampa, Florida Type: Contract To Hire Compensation: $23 - $28/hr. (based ... Respond to service tickets and complete work within established SLAs. * Perform visual inspections ...

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As of Sep 14, 2026, the average hourly pay for service center tech in the United States is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

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Technology Manager, Intelligent Mobility

Raleigh, NC • On-site

WSP
Civil Engineering Construction • 10K+ employees
Learn more about WSPexternal

Other

Re-posted 27 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The Technology Manager is the Contractor’s single point of accountability for the implementation, delivery, and ongoing oversight of all Customer Service Center Technology (CCT) activities. This role owns day‑to‑day planning, coordination, execution, and control across the full CCT scope including contact center technology, data network, security, and the IT Service Desk. The Technology Manager is accountable for carrying the solution from implementation through go‑live, hyper‑care, and knowledge transfer to Project Closeout.

The Technology Manager is the primary technical interface to WSP’s client, holding both WSP IT staff and technology partners accountable to scope, schedule, and performance commitments.

Key Responsibilities
  • Serve as the single point of accountability for CCT technology delivery, representing WSP to the client and program leadership on all technology matters.
  • Own end‑to‑end planning, coordination, execution, and control of the three CCT technology domains — contact center technology, data network/security, and IT Service Desk — ensuring integrated delivery across all three.
  • Lead the contact center technology implementation, including CCaaS platform, IVR/IVA, omnichannel routing, and integration to the back‑office/case‑management environment.
  • Oversee data network and security delivery, ensuring the solution meets applicable public‑sector security, privacy (e.g., PCI, PII), and conformance requirements.
  • Stand up and manage IT Service Desk operations and supporting ITSM processes (incident, problem, change, request) aligned to ITIL practice.
  • Establish and run delivery governance: integrated schedule, risk and issue management, change control, quality management, and stakeholder status reporting.
  • Direct hyper‑care support immediately following go‑live, ensuring rapid triage and resolution and operational stability through the stabilization period.
  • Plan and execute structured knowledge transfer — documentation, runbooks, and training for client and operations teams — culminating in formal Project Closeout and transition to steady‑state operations.
  • Manage technology vendors and subcontractors against SLAs and the Technology Conformance Matrix, holding partners accountable for performance throughout the lifecycle.
Required Qualifications
  • Senior IT professional with a demonstrated record delivering complex, multi‑workstream technology programs as a single point of accountability.
  • Public sector IT service delivery experience, including delivery governance and client‑facing accountability in a contractual environment.
  • Hands‑on contact center technology experience: CCaaS platforms, IVR/IVA, omnichannel routing, and back‑office/case‑management integration.
  • Strong command of the full delivery lifecycle — implementation, go‑live, hyper‑care, knowledge transfer, and closeout.
  • Working knowledge of data network/security and IT Service Desk / ITSM operations.
  • Excellent written and verbal communication; able to serve as the client‑facing technical lead.
  • Based in or willing to relocate to the Raleigh, NC area.
Preferred Qualifications
  • Experience in tolling, transportation, or mobility programs, particularly Customer Service Center or back‑office system implementations.
  • PMP and/or ITIL certification.
  • Experience managing technology partners against a conformance matrix or equivalent contractual technical baseline.
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