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Service Center Tech Jobs in Manchester, CT (NOW HIRING)

Walmart

Auto Care Center Technician

Newington, CT · On-site

$20 - $33/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Vixxo is a technology-enabled asset management company that provides facility, intelligent energy ... We are seeking candidates to work our second shift opening at our Service Center located in Meriden.

Vixxo

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Vixxo is a technology-enabled asset management company that provides facility, intelligent energy ... We are seeking candidates to work our second shift opening at our Service Center located in Meriden.

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All JobsService Center Tech JobsService Center Tech Jobs in Manchester, CT

Service Center Tech information

See Manchester, CT salary details

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How much do service center tech jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for service center tech in Manchester, CT is $21.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.76 per hour, depending on experience, location, and employer.

Technician B, Electric Service Support Center

Berlin, CT • On-site

Eversource Energy
Utilities • 5 - 10K employees
Learn more about Eversource Energyexternal

$68K - $76K/yr

Full-time

Re-posted 7 days ago

Eversource Energy rating

8.7

Company rating: 8.7 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
Electric Service Support Center Technician B
Role and Scope of Position
The Electric Service Support Center Technician plays a critical role in delivering a best-in-class customer experience for predominantly contractors and electricians needing electric service to residential homes and businesses.
Individual will be seated, on the telephone, wearing a headset, using a computer and keyboard all day. This is not a field position.
This position works as part of the Electric Service Support Center team responsible for the high volume of incoming calls and correspondence from its customers with quality, timeliness, and efficiency. Customer requests may include and are not limited to new installations, upgrades, and removal of electric service.
Individual will receive and process incoming customer requests over the telephone, web and email; and will ensure all requests are in usable form including complete customer information, contractor information, billing information, primary point(s) of contact, and description of work.
The Electric Service Support Center Technician position serves as a key liaison between customers, contractors, municipal officials, and internal operational teams.
This role requires strong attention to detail, the ability to interpret and apply numerous policies and procedures, and a commitment to providing exceptional customer service in a fast-paced team-oriented environment.
Essential Functions
  • Gather and verify detailed information related to the design and construction of new or modified electric services, including technical requirements, schedules, inspections, licensing, and easement needs.
  • Serve as the primary point of contact and advocate for customers, contractors, and municipal officials throughout the lifecycle of the request.
  • Provide upfront cost estimates aligned with established policies and procedures.
  • Process electrical inspections, customer prepayments, and contributions in aid of construction.
  • Manage select non-design work types from initiation through completion.
  • Collaborate with cross-functional teams such as Engineering, Electric Operations, Customer Billing Services, and Remittance Services.
  • Update internal systems with field notes, customer appointments, and work progress.
  • Participate in emergency storm response assignments as required.

Technical Knowledge, Skills & Qualifications
  • Strong team orientation and customer focus required.
  • Strong organizational skills with the ability to manage multiple priorities in a high-volume environment required.
  • Excellent interpersonal, verbal, and written communication skills are required.
  • Successful completion of the Technician aptitude test required.
  • Proficiency with Microsoft Word and Excel required.
  • Ability to type required.
  • Knowledge of the National Electric Safety Code preferred.
  • Utility and/or electrical experience preferred.
  • Journeyman or Master Electrician license desired.
  • Experience with Maximo Work Management System desired.
  • C2 and OMNI system experience desired.

Education/Experience
  • Associate's degree in electrical technology or the equivalent in combined education and experience plus two years of related electric distribution experience is required for the "B" level.

Licenses & Certifications
  • Valid motor vehicle operator's license required.

Working Conditions
  • Must be available for emergency restoration assignments as needed.
  • Must be able to travel between MA/CT/NH as necessary.

Mental Aspects
  • N/A

Please attach a resume when completing the online application.
#custajd
#LI-ES3
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$68,810.00-$76,450.00
Worker Type:
Regular
Number of Openings:
1
Emergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor

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