Arlington, VA · On-site
CACI is seeking a dynamic Service Center Manager to lead and transform our mission-critical IT service operations supporting a vital government program. In this key leadership role, you'll direct all ...
Arlington, VA · On-site
CACI is seeking a dynamic Service Center Manager to lead and transform our mission-critical IT service operations supporting a vital government program. In this key leadership role, you'll direct all ...
Arlington, VA · On-site
Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Arlington, VA · On-site
Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Arlington, VA · On-site
Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Arlington, VA · On-site
Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Fairfax, VA · On-site
$150K - $199K/yr
Responsibilities The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket ...
Fairfax, VA · On-site
$150K - $199K/yr
Responsibilities The Service Center Manager oversees the total management of the Service Center, including the Service Desk, Desktop Support, incident and IT service request management, ticket ...
Position Title Technology Service Center Representative (Part-Time) FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 25 Work Schedule Monday-Friday Position Salary Range Summary Entry Level ...
Position Title Technology Service Center Representative (Part-Time) FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 25 Work Schedule Monday-Friday Position Salary Range Summary Entry Level ...
Position Title Technology Service Center Representative (Part-Time) FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 25 Work Schedule Monday-Friday Position Salary Range Summary Entry Level ...
Position Title Technology Service Center Representative (Part-Time) FLSA Non-Exempt FT/PT Part Time Hours Per Week Up to 25 Work Schedule Monday-Friday Position Salary Range Summary Entry Level ...
Fairfax, VA · On-site
We are seeking an experienced Service Center Manager to lead and oversee a high-volume, enterprise-level IT Service Center supporting a geographically dispersed user base. This role is responsible ...
Fairfax, VA · On-site
We are seeking an experienced Service Center Manager to lead and oversee a high-volume, enterprise-level IT Service Center supporting a geographically dispersed user base. This role is responsible ...
Washington, DC · On-site
$116K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Washington, DC · On-site
$116K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Washington, DC · On-site
$179K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Washington, DC · On-site
$179K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Washington, DC · On-site
$179K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Washington, DC · On-site
$179K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
CACI is seeking a dynamic Service Center Manager to lead and transform our mission-critical IT service operations supporting a vital government program. In this key leadership role, you'll direct all ...
CACI is seeking a dynamic Service Center Manager to lead and transform our mission-critical IT service operations supporting a vital government program. In this key leadership role, you'll direct all ...
Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Washington, DC · On-site
$116K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Washington, DC · On-site
$116K/yr
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and ...
Reston, VA · On-site
$121K/yr
Deputy Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Reston, VA · On-site
$121K/yr
Deputy Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Sterling, VA · On-site
$20.25 - $27.75/hr
Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Sterling, VA · On-site
$20.25 - $27.75/hr
Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Sterling, VA · Hybrid
$20.25 - $27.75/hr
Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Sterling, VA · Hybrid
$20.25 - $27.75/hr
Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Reston, VA · On-site
Deputy Service Center ManagerJob Category: Information TechnologyTime Type: Full timeMinimum ... The GMOS contract aims to provide world-class IT support by modernizing and maintaining ...
Reston, VA · On-site
Deputy Service Center ManagerJob Category: Information TechnologyTime Type: Full timeMinimum ... The GMOS contract aims to provide world-class IT support by modernizing and maintaining ...
Reston, VA · On-site
$121K/yr
Deputy Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Reston, VA · On-site
$121K/yr
Deputy Service Center Manager Job Category ... Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee ...
Sterling, VA · On-site
$20.25 - $27.75/hr
Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Sterling, VA · On-site
$20.25 - $27.75/hr
Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home ... We are currently seeking a talented and motivated Service Center Analyst for a Full Time position.
Rockville, MD · On-site
$100K - $120K/hr
Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi ...
Rockville, MD · On-site
$100K - $120K/hr
Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi ...
Cities in Washington with the most Service Center Tech job openings:
Job Title: Service Center ManagerJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *
The Opportunity:
CACI is seeking a dynamic Service Center Manager to lead and transform our mission-critical IT service operations supporting a vital government program. In this key leadership role, you'll direct all aspects of our Service Center operations, including Service Desk management, Desktop Support teams, incident response and IT service request fulfillment, ticket escalation workflows, user communications and notifications, mobile device support, and the development and maintenance of knowledge base articles and standard operating procedures.
We're looking for an innovative leader who excels at building high-performing teams and delivering exceptional customer experiences in fast-paced, demanding environments. Your ability to balance operational excellence with continuous improvement will be essential as you drive service maturity, implement best practices, and ensure seamless support delivery for a geographically distributed user base operating around the clock.
This role presents an outstanding opportunity to shape the future of IT service delivery for a program of critical importance. You'll lead from the front, championing customer-centric service culture while implementing modern service management practices that enhance efficiency, reduce resolution times, and elevate user satisfaction.
Responsibilities:
Provide strategic leadership and operational management for all Service Center functions, including Service Desk, Desktop Support, and Tier 0-II support teams
Ensure 24/7/365 availability of service center operations with consistent, high-quality support delivery to geographically dispersed users
Oversee incident management, service request fulfillment, and ticket escalation processes to ensure timely resolution and optimal resource utilization
Develop, implement, and enforce service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs)
Monitor and analyze service metrics, trends, and performance data to identify improvement opportunities and drive operational excellence
Lead
